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Touchpoints At Manchester

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About Touchpoints At Manchester

General Information

Legal Business NameBidwell Care Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1988 (29 years)
Capacity131
Residents129
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Touchpoints At Manchester

Touchpoints At Manchester
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Connecticut Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmFire Safety InspectionOther fire safety features required by fire safety codes.
FManyPotential for HarmFire Safety InspectionEmergency lighting that can last at least 1 1/2 hours.
FManyPotential for HarmFire Safety InspectionAutomatic sprinkler systems that have been maintained in working order.
FManyPotential for HarmFire Safety InspectionWeekly inspections and monthly testing of generators.
ESomePotential for HarmFire Safety InspectionProperly constructed linen or trash chutes.
ESomePotential for HarmFire Safety InspectionProperly protected cooking facilities.
DFewPotential for HarmFire Safety InspectionRecord of quarterly fire drills for each shift under varying conditions.
DFewPotential for HarmFire Safety InspectionRestrictions on the use of portable space heaters.

June 6, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
ESomePotential for HarmComplaint+Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
ESomePotential for HarmFire Safety InspectionHeating and ventilation systems that have been properly installed according to the manufacturer's instructions.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
ESomePotential for HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
ESomePotential for HarmFire Safety InspectionOther fire safety features required by fire safety codes.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Touchpoints At Manchester require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 15min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
35min
55min
ReportedExpected
RN
3hr 5min
3hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.3%
93.9%
93.9%
94.8%
Q1 2015Q2 2015Q3 2015CT
Assessed and Appropriately Given the Seasonal Influenza Vaccine
67.9%
84.4%
82.2%
94.2%
Q1 2015Q2 2015Q3 2015CT
Assessed and Appropriately Given the Pneumococcal Vaccine
40.8%
35.6%
32.9%
43.9%
Q1 2015Q2 2015Q3 2015CT
Low Risk Residents Who Lose Control of Their Bowel or Bladder
20.8%
18.0%
20.0%
18.5%
Q1 2015Q2 2015Q3 2015CT
Received an Antipsychotic Medication
13.3%
10.0%
13.0%
16.8%
Q1 2015Q2 2015Q3 2015CT
Need for Help with ADLs has Increased
5.7%
4.6%
1.8%
6.0%
Q1 2015Q2 2015Q3 2015CT
Self Report Moderate to Severe Pain
1.9%
2.8%
1.0%
7.2%
Q1 2015Q2 2015Q3 2015CT
Lose Too Much Weight
0.0%
5.6%
1.8%
4.5%
Q1 2015Q2 2015Q3 2015CT
High Risk Residents With Pressure Ulcers
7.5%
5.8%
6.8%
2.7%
Q1 2015Q2 2015Q3 2015CT
Have Depressive Symptoms
6.7%
0.0%
1.9%
3.8%
Q1 2015Q2 2015Q3 2015CT
With a Urinary Tract Infection
2.8%
3.7%
7.5%
3.3%
Q1 2015Q2 2015Q3 2015CT
Experiencing One or More Falls with Major Injury
0.0%
1.2%
1.1%
2.2%
Q1 2015Q2 2015Q3 2015CT
With a Catheter Inserted and Left in Their Bladder
0.0%
0.0%
0.0%
0.5%
Q1 2015Q2 2015Q3 2015CT
Were Physically Restrained

Quality Measures for Short Stay Residents

42.4%
71.9%
78.0%
81.5%
Q1 2015Q2 2015Q3 2015CT
Assessed and Appropriately Given the Pneumococcal Vaccine
47.5%
41.3%
41.3%
81.7%
Q1 2015Q2 2015Q3 2015CT
Were Assessed and Appropriately Given the Seasonal Influenza Vaccine
5.9%
6.1%
10.0%
17.5%
Q1 2015Q2 2015Q3 2015CT
Self Report Moderate to Severe Pain
0.0%
0.0%
3.3%
1.9%
Q1 2015Q2 2015Q3 2015CT
Newly Received an Antipsychotic Medication
0.0%
0.0%
0.0%
0.9%
Q1 2015Q2 2015Q3 2015CT
With Pressure Ulcers That Are New or Worsened