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Havenwood-Heritage Heights

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About Havenwood-Heritage Heights

General Information

Legal Business NameUnited Church Of Christ Retirement Community Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 8, 1969 ()
Capacity70
Residents64
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Havenwood-Heritage Heights

Havenwood-Heritage Heights
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 27, 2015 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmFire Safety InspectionAutomatic sprinkler systems that have been maintained in working order.

June 5, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmFire Safety InspectionAn approved automatic sprinkler system connected to the fire alarm system.
DFewPotential for HarmFire Safety InspectionRecord of quarterly fire drills for each shift under varying conditions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Havenwood-Heritage Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 25min
2hr 15min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
45min
50min
ReportedExpected
RN
4hr 50min
3hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.2%
98.2%
98.1%
Q1 2015Q2 2015Q3 2015NH
Assessed and Appropriately Given the Seasonal Influenza Vaccine
98.0%
98.1%
96.4%
98.0%
Q1 2015Q2 2015Q3 2015NH
Assessed and Appropriately Given the Pneumococcal Vaccine
-
-
-
44.5%
Q1 2015Q2 2015Q3 2015NH
* The data for this facility for some quarters is unavailable.
Low Risk Residents Who Lose Control of Their Bowel or Bladder
14.3%
17.3%
18.2%
17.6%
Q1 2015Q2 2015Q3 2015NH
Received an Antipsychotic Medication
14.9%
22.9%
7.5%
18.7%
Q1 2015Q2 2015Q3 2015NH
Need for Help with ADLs has Increased
14.6%
14.4%
9.2%
9.5%
Q1 2015Q2 2015Q3 2015NH
Self Report Moderate to Severe Pain
2.0%
1.9%
5.6%
7.8%
Q1 2015Q2 2015Q3 2015NH
Lose Too Much Weight
-
-
-
3.8%
Q1 2015Q2 2015Q3 2015NH
* The data for this facility for some quarters is unavailable.
High Risk Residents With Pressure Ulcers
0.0%
4.1%
1.9%
5.3%
Q1 2015Q2 2015Q3 2015NH
Have Depressive Symptoms
4.1%
13.5%
9.3%
4.8%
Q1 2015Q2 2015Q3 2015NH
With a Urinary Tract Infection
4.1%
1.9%
3.6%
4.2%
Q1 2015Q2 2015Q3 2015NH
Experiencing One or More Falls with Major Injury
0.0%
0.0%
0.0%
3.5%
Q1 2015Q2 2015Q3 2015NH
With a Catheter Inserted and Left in Their Bladder
0.0%
0.0%
0.0%
0.4%
Q1 2015Q2 2015Q3 2015NH
Were Physically Restrained

Quality Measures for Short Stay Residents

96.1%
96.3%
98.6%
89.2%
Q1 2015Q2 2015Q3 2015NH
Assessed and Appropriately Given the Pneumococcal Vaccine
88.2%
88.0%
88.2%
90.0%
Q1 2015Q2 2015Q3 2015NH
Were Assessed and Appropriately Given the Seasonal Influenza Vaccine
8.8%
4.2%
6.7%
19.3%
Q1 2015Q2 2015Q3 2015NH
Self Report Moderate to Severe Pain
0.0%
0.0%
0.0%
2.1%
Q1 2015Q2 2015Q3 2015NH
Newly Received an Antipsychotic Medication
0.0%
0.0%
0.0%
2.1%
Q1 2015Q2 2015Q3 2015NH
With Pressure Ulcers That Are New or Worsened