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Chandler Health & Rehab Center, LLC

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Reviews
Overall Rating 2.4 / 5.0 ★★★★★

  • Kris Hudgins
    ★★★★★ a week ago

    I'm a fellow employee at Chandler Health and Rehab of Alabaster Alabama. I am very concerned about the quality of this facility I have been working there for 2 weeks and I have never been in a facility that is heartbreaking and and sad as this facility. The residents here do not get the quality they deserve the food is the food is very disgusting I never see the residents go outside or have any outdoor activities most of the residents never get out of the bed numerous bed sores. I have had plenty of residents tell me that they are freezing cold the facility does it have any quilts unless the residents family members bring them they have one single sheet they have no washcloths or hardly anything to give proper care to the residents. The quality of life that these residents receive is very sad and heartbreaking it broke my heart to leave tonight as my last night knowing that these residents will not get the care that they need or deserve. As a healthcare worker a certified nursing assistant I feel very heartbroken and sad and I really wish that state of Alabama or the feds would step in and take over this nursing home and help these residents. The quality of food is disgusting I don't even believe my own animal would eat it I'm very heartbroken over this. Please don't bring any of your family members here. I walked out voluntarily because I could stand to see what all I seen there. If any family members have any problems please call Robyn Grant or the state bored for nursing facilities.

  • Pamela Kine
    ★★★★★ in the last week

    The state desperately needs to step in and take over. The employees are only there for a check. They don't care anything about the patients. The cna's get an attitude if they're asked to do something. The rooms are dirty and cluttered. The facility smells worse than a port a potty. The call lights get ignored. The cpap mask never get changed or cleaned. Some of the patients are never gotten out of bed. The patients items/money get stolen. The patients are neglected. Please don't take your loved one there.

  • Monroe Jagged
    ★★★★★ 3 months ago

    This place has a bad reputation. But I will say that they have an excellent staff! The Facility does need some upgrades but overall I'll give it a solid rating.

  • William Presley
    ★★★★★ 3 years ago

    Review left by a woman on Facebook Community Board "I feel like something needs to be said. I have been visiting some women from my church at Chandler Health and Rehab Center and the things i have seen makes me so hurt to see nothing has been done. When i have gone there the air conditioning has been broken for the past 4 months and no one is cleaning the bathrooms in the rooms also many are not being feed or bathed . The last few times many of the seniors have told me that they are left days without anyone to help them. Many have a thin sheet for blankets and are cold and cant sleep. The smell when u walk into the building is so bad that u hold back from throwing up. For a ex of lunch and dinner is 2 slices of bread with muster and a few slices of bell peppers and that is it. The same women are always sitting down and not answering the call of the seniors and i only see about 6 women working"

  • micah Avant
    ★★★★★ 2 years ago

    i am a current resident at Chandler health and Rehab in Alabaster. i can speak directly to issues here. i will say the first 5 months i was here i loved it... i am a 54 year old father of 4 grown boys. and have been used to a large family and that is what you get here. the staff with the exception of the facility administrator are top notch the most caring folks you'd ever want to know like any place there are issues but that doesn;t deter these folks from caring and ultimately doing their job. my time here hasn't been without issues i had a $650 iPad stolen i'll speak to the issue of Joe Meadows the Administrator As Administrator he may be well liked by some but by many he gets a 'vote of no confidence' because he is known to many i have spoken to personally who is known to be a liar i am personally astute to his lies

About Chandler Health & Rehab Center, LLC

General Information

Legal Business NameChandler Health & Rehab Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1976 (41 years)
Capacity198
Residents169
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chandler Health & Rehab Center, LLC

Chandler Health & Rehab Center, LLC
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 26, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
JFewImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmComplaint+InspectionProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide bedrooms that don't allow residents to see each other when privacy is needed.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chandler Health & Rehab Center, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 20min
ReportedExpected
CNA
1hr 15min
35min
ReportedExpected
LPN
60min
55min
ReportedExpected
RN
4hr 55min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

67.1%
92.2%
92.2%
92.2%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
91.7%
83.4%
76.5%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
48.4%
40.0%
30.0%
47.7%
41.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.8%
34.8%
35.8%
34.9%
29.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.0%
15.4%
19.8%
13.7%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose ability to move independently worsened
25.3%
27.5%
29.9%
30.3%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antipsychotic medication
17.1%
14.2%
7.3%
11.6%
12.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose need for help with daily activities has increased
13.7%
12.2%
9.3%
10.8%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who self-report moderate to severe pain
11.0%
6.5%
4.9%
5.0%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who lose too much weight
9.8%
5.3%
4.1%
4.0%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.7%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who have depressive symptoms
4.9%
6.5%
2.5%
3.7%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a urinary tract infection
3.1%
2.5%
1.8%
1.2%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents experiencing one or more falls with major injury
6.2%
2.2%
2.0%
2.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.6%
1.9%
2.5%
2.5%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

36.7%
41.5%
35.1%
26.0%
82.0%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
9.9%
41.5%
41.5%
41.5%
79.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
31.6%
70.6%
75.6%
72.4%
55.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who made improvements in function
20.4%
6.7%
7.7%
13.3%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
3.4%
3.3%
0.0%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who newly received an antipsychotic medication
3.2%
0.7%
0.7%
1.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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