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Chandler Health & Rehab Center, LLC

  1. Skilled Nursing Home Facilities
  2. Alabama
  3. Alabaster Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Kris Hudgins
    ★★★★★ a year ago

    I'm a fellow employee at Chandler Health and Rehab of Alabaster Alabama. I am very concerned about the quality of this facility I have been working there for 2 weeks and I have never been in a facility that is heartbreaking and and sad as this facility. The residents here do not get the quality they deserve the food is the food is very disgusting I never see the residents go outside or have any outdoor activities most of the residents never get out of the bed numerous bed sores. I have had plenty of residents tell me that they are freezing cold the facility does it have any quilts unless the residents family members bring them they have one single sheet they have no washcloths or hardly anything to give proper care to the residents. The quality of life that these residents receive is very sad and heartbreaking it broke my heart to leave tonight as my last night knowing that these residents will not get the care that they need or deserve. As a healthcare worker a certified nursing assistant I feel very heartbroken and sad and I really wish that state of Alabama or the feds would step in and take over this nursing home and help these residents. The quality of food is disgusting I don't even believe my own animal would eat it I'm very heartbroken over this. Please don't bring any of your family members here. I walked out voluntarily because I could stand to see what all I seen there. If any family members have any problems please call Robyn Grant or the state bored for nursing facilities.

  • Terrie Bailey
    ★★★★★ 9 months ago

    Absolutely horrible. I'm embarrassed that my mother is there. We have no choice, or she wouldn't be. As another reviewer said, some of the CNAs get an attitude if you ask them to do anything. I have pictures of them standing in the halls and at the nursing stations doing nothing while call lights are ignored. The nursing supervisor is no better. There appears to be no supervision. The administrator is fully aware of the conditions. I have twice reported them, but the state is little help. Some things will improve for a short time, then get worse than before. The good personnel don't seem to stay very long. There are a couple of CNAs that seem to genuinely care, but I worry about the level of care and attention when a family member isn't present to see. Another resident told us that my mother "hollered all day" for someone to help her and no one came. Our only defense to the poor care is that someone visits and checks on her very regularly - almost daily but at least a half dozen times a week. Many of the residents don't have anyone checking on them so I speculate they are worse off. As I write a check each month ($6,000), I resent the place more and more. I wonder if any of them are any better. As for blankets, we have provided 11 (that's eleven), as they frequently come up missing. They seem to always be "in the laundry" and I have frequently found my mother covered in only a thin sheet with the heat in her room turned off. We have to ask for a blanket for her. Last Christmas one of her presents from the church disappeared from her room within hours of being opened. Soft drinks that were left for her were never given to her. Her room is frequently dirty, with food and food wrappers left scattered around, presumably by employees. Even though she is unable to use the restroom, it is in poor repair and smells awful all the time. There are never any bath cloths or towels to use for her hands or face - even the CNAs have problems finding clean linen. The family uses the sink to wash our hands or to wet paper towels (when there are paper towels) to clean her or her tray, and sometimes I feel that my hands are dirtier after I've used that sink. I always take disposable wipes because supplies are so limited there. I have witnessed the employees doing nothing, and I have complained and had no result. I have been helped by a CNA who wasn't even assigned to her room but she helped because she knew it wasn't right (so she will probably not stay there). There is a weekend CNA that I count on because she is one of the few I can rely on to do what needs to be done. There are too many others doing nothing. God help those employees who have stolen from my mother, and I strongly suspect have neglected, if not abused her. What goes around, comes around. The way you treat people is how you deserve to be treated. You are not entitled to a paycheck for showing up and staring at your phone all day. The facility at this point is just a depressing and sad place for anybody to be. I'm sure they despise me for telling the truth, but they should despise themselves for how they treat the elderly and disabled.

  • Pamela Kine
    ★★★★★ a year ago

    The state desperately needs to step in and take over. The employees are only there for a check. They don't care anything about the patients. The cna's get an attitude if they're asked to do something. The rooms are dirty and cluttered. The facility smells worse than a port a potty. The call lights get ignored. The cpap mask never get changed or cleaned. Some of the patients are never gotten out of bed. The patients items/money get stolen. The patients are neglected. Please don't take your loved one there.

  • Monroe Jagged
    ★★★★★ a year ago

    This place has a bad reputation. But I will say that they have an excellent staff! The Facility does need some upgrades but overall I'll give it a solid rating.

  • William Presley
    ★★★★★ 4 years ago

    Review left by a woman on Facebook Community Board "I feel like something needs to be said. I have been visiting some women from my church at Chandler Health and Rehab Center and the things i have seen makes me so hurt to see nothing has been done. When i have gone there the air conditioning has been broken for the past 4 months and no one is cleaning the bathrooms in the rooms also many are not being feed or bathed . The last few times many of the seniors have told me that they are left days without anyone to help them. Many have a thin sheet for blankets and are cold and cant sleep. The smell when u walk into the building is so bad that u hold back from throwing up. For a ex of lunch and dinner is 2 slices of bread with muster and a few slices of bell peppers and that is it. The same women are always sitting down and not answering the call of the seniors and i only see about 6 women working"

About Chandler Health & Rehab Center, LLC

General Information

Legal Business NameChandler Health & Rehab Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1976 (42 years)
Capacity198
Residents149
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chandler Health & Rehab Center, LLC

Chandler Health & Rehab Center, LLC was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 19, 2017 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.

July 21, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
JFewImmediate JeopardyComplaintEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
JFewImmediate JeopardyComplaintSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
JFewImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyComplaintConduct initial and periodic assessments of each resident's functional capacity.
JFewImmediate JeopardyComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
JFewImmediate JeopardyComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

March 16, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

September 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$186,017 fine
JFewImmediate JeopardyComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.
JFewImmediate JeopardyComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
JFewImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
JFewImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

February 25, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chandler Health & Rehab Center, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 20min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
40min
55min
ReportedExpected
RN
4hr 25min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.2%
71.4%
71.4%
71.4%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.3%
74.7%
67.5%
64.8%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.6%
30.4%
37.3%
38.6%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
35.9%
36.8%
38.4%
38.3%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.1%
24.0%
19.1%
31.5%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
31.7%
29.4%
29.7%
28.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
15.6%
12.9%
20.5%
15.8%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
7.7%
8.0%
6.7%
9.7%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
8.0%
5.4%
3.4%
6.5%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
6.0%
2.9%
2.8%
3.1%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
3.1%
1.6%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
3.8%
3.3%
2.7%
2.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
1.9%
2.7%
2.0%
2.8%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
2.8%
2.5%
2.2%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.5%
1.3%
1.3%
1.4%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

26.2%
34.5%
27.5%
27.4%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
41.5%
34.5%
34.5%
34.5%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
9.1%
8.8%
7.1%
7.5%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.0%
2.4%
2.1%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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