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Mount Royal Towers

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Gina Sacco Wittig
    ★★★★★ 2 months ago

    My mother had Dementia and was a patient there in 2015. She was in the memory care unit and rehab unit (she broke her hip in the memory care unit). The rehab unit was pathetic and she didn't get very much attention. After that, she went into a unit that was for more severe dementia.....all I can say is that I wouldn't ever wish that hell on anyone. She was in a suite with 3 other women all with dementia/Alzheimer's. if you know anything about those diseases, you know how easily confused and scared patient become. One of the women was very hostile, and would scream, slam doors and cuss at my mama and us. No nurse or staff member ever came to check on her. Her room was at the end of the hall with no call button and no way to call for help if she fell or was in any distress. We asked about it, and the director gave my mom a button she could push....when we asked her nurse about it, we were told it wasn't hooked up to anything. Just a lie to shut us up. For the majority of the day, the patients sat in a zombie-like state in a recliner-lined common room. The smell was a combination of 3 day old rotten fish, dumpster and dirty diapers - kinda like a port-a-potty on the last day of a summer music festival.... My mom was slipping into a zombie state and we knew we couldn't leave her there. The day we moved her out was easy because the facility had lost or given away a lot of her clothes, shoes and bedding. Thankfully we were able to get her into Fair Haven on Montclair Rd. Her mood, mind and health improved. Night and day. I cry when I think about the poor people stuck in Mount Royal. It's a hell hole. I wish I could give it zero stars. Do your research!!!

  • Sew Cheryl
    ★★★★★ a week ago

    I'd be very afraid to have anyone stay here. Three times in a month I've seen staff willfully endanger others by speeding down the road through Brookwood Hospital and ignoring stop signs. If this is how they conduct themselves on the outside, I'd be very worried how they treat residents of Mt Royal Tower.

  • Christal Thompson
    ★★★★★ 4 months ago

    I have worked here for almost 6 years, and I am blessed with some of the most wonderful patients and residents that a nurse could ask for.

  • Julie Gilliom
    ★★★★★ 2 years ago

    I hate that they do not have auto-draft as a payment option. St. Martin's has autodraft. Brookdale has autodraft. Danberry has autodraft. I have a stressful job, a husband, children and other responsibilities as well as care of my father. This is one less stress I need to have or need to remember. ALL my other monthly bills are on autodraft. I have come to the conclusion that they are making too much money off people who forget to be helpful to the caregivers who have the responsibility to make the payments. Plus they have some snippy little troll from California who interrupts you mid-sentence calling as a collection person. Not in the least interested in solving the problem which solidifies my conclusion they are more interested in collection late fees than being helpful. THAT SAID, the care my father receives in Active Memory Care is beyond expectations. We love Miss Zelma, Miss Helen and the other caregivers in that unit! He has been there for 3 years.

  • Brittney Cleveland
    ★★★★★ a year ago

    I work here and love how this place runs and how the workers work

About Mount Royal Towers

General Information

Legal Business NameVestavia Hills, Ltd
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 3, 2005 (12 years)
Capacity143
Residents129
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mount Royal Towers

Mount Royal Towers was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmComplaint+InspectionHonor a residents' rights as a residents of the nursing home, free of coercion and reprisal, and as citizens or residents of the United States.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

June 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAssure that each residents assessment is updated at least once every 3 months.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mount Royal Towers require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 20min
ReportedExpected
CNA
45min
35min
ReportedExpected
LPN
40min
45min
ReportedExpected
RN
3hr 35min
3hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.1%
96.9%
96.9%
96.9%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
99.1%
95.7%
95.2%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.4%
46.7%
50.0%
55.7%
41.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
35.6%
34.3%
32.3%
33.6%
29.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
2.5%
1.3%
3.1%
2.4%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose ability to move independently worsened
47.2%
45.0%
43.0%
43.5%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antipsychotic medication
1.0%
2.1%
7.1%
4.9%
12.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose need for help with daily activities has increased
10.2%
6.2%
6.8%
3.2%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who self-report moderate to severe pain
11.6%
12.4%
8.7%
14.5%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who lose too much weight
5.9%
3.4%
6.9%
6.2%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of high risk long-stay residents with pressure ulcers
0.9%
0.9%
0.9%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who have depressive symptoms
3.3%
4.4%
6.1%
7.3%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a urinary tract infection
4.1%
2.6%
3.4%
3.2%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents experiencing one or more falls with major injury
2.3%
2.5%
1.7%
1.4%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.6%
2.6%
0.9%
1.6%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.9%
89.1%
85.5%
79.3%
82.0%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.9%
85.7%
85.7%
85.9%
79.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
39.4%
-
-
-
55.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
16.0%
16.3%
8.3%
5.4%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
3.2%
5.9%
7.7%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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