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River City Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Tiffy Iffy
    ★★★★★ 11 months ago

    DO NOT PUT ANYONE YOU LOVE HERE!! This place is absolutely awful. My mom got put in here via Huntsville hospital after having emergency brain surgery back in march. I've had problems with the workers here since day 1! They told me that in order for her to get medicaid was for her to make $50 a month. Which means, I have to put $50 into her account every month. This is fine but they told me that it would be here money and it would go into an account where nobody could touch it. Where's the money at now? Nobody knows. They change the rules every time I talk to them. My aunt (my moms sister) passed away last week and they told me that I could take her for 72 hours. So we took her. The funeral ended up not being until this week, so when we went to go get her, they told us we could only keep her for 4 hours. We live an hour away from the nursing home!! Not to mention my Mom was complaining about not getting to shower. When we brought this up to them, they started saying that they would make sure she showered, etc. We'll see. Also, the place smells awful. There's always residents in the hallway or front lobby screaming for help and reaching out at you when you walk by. Yes, screaming for help! Where are the workers? I'll tell you, they're all standing in groups, cutting up and laughing with each other instead of taking care of these individuals. I'm so sick of dealing with these people. They're rude and don't care about anything but taking your money.

  • Amber Johnson
    ★★★★★ 6 months ago

    This place is the most carelessness, lack of accountability, and unethical practices I have ever seen in my life! The way people are treated there is alarming. Any one who truly care for their love ones should never step a foot into this place not even for rehabilitation! I honestly can not believe what I have seen and heard other people say about this place,and the fact it is still open. I WOULD NOT SEND MY DEAD DOG TO THIS RIVERCITY! Please be careful with trusting other comments saying this is a nice place.

  • Wm. Keeton Griggs
    ★★★★★ a year ago

    River City is full of wonderful, hardworking employees who care for their customers. They are under new leadership who is working extremely hard to turn things around. I know the facility has had a bad reputation in the past but I can tell you this facility provides excellent care and the bad reputation is a false perception. I would highly recommend this facility for your loved ones. The therapy department is known to be the best in North Alabama. The admissions process is a breeze and the admissions staff are great. If you have any questions or issues with finances, the business office manager will go above and beyond to assist your needs. The Medicaid application process is very simple with the help of the business office. The physicians are wonderful and there is a full-time Nurse Practitioner. Dr. Prickett and Dr. Chandler are the most professional and caring physicians in the community. I can't say enough good things about this facility. There is no other facility within the Tennessee Valley that has the resources River City provides.

  • Robert Cheatham
    ★★★★★ a year ago

    Excellent hardworking staff. Great Management. Amazing Doctors always willing to help and listen to your concerns. Wouldn't take my family member anywhere else but River City Center KEEP UP THE GREAT WORK!

  • Dnz Mart
    ★★★★★ a year ago

    Had a great experience, we chose to bring my mother her for palliative care in her final weeks with us. The Nurses and Cnas always worked hard to keep all of the patients happy and did a excellent job.If there was ever any question or concern I had with my mother they would answer it in a very timely fashion.The staff truely cared for everyone patients and family members, starting from the administrator all the way down to house keeping. If i had it to do over i would choose River City Center again. They give love and compassion from every angle. THANK YOU SO MUCH RIVER CITY CENTER KEEP UP THE EXCELLENT WORK!!!!!

About River City Center

General Information

Legal Business NameSunbridge Healthcare LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 8, 1969 ()
Capacity183
Residents165
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for River City Center

River City Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 4, 2017 - 7 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 11, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.

June 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaintHire sufficient dietary support personnel.
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.

March 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$27,170 fine
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of River City Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

70.9%
92.3%
92.3%
92.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.6%
91.7%
94.2%
94.2%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
51.3%
51.5%
50.9%
50.9%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.5%
26.3%
27.3%
26.1%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.9%
20.6%
25.4%
32.8%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
24.8%
22.8%
20.2%
23.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
14.6%
16.4%
22.0%
15.5%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
7.9%
2.1%
2.3%
9.6%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
9.2%
7.7%
12.3%
3.3%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.7%
6.4%
10.3%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
5.2%
8.8%
5.2%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
2.2%
2.8%
2.3%
4.4%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
2.1%
3.5%
3.6%
3.6%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
0.0%
0.9%
0.9%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.9%
93.2%
96.4%
91.9%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.9%
91.3%
91.3%
91.3%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.4%
71.4%
62.8%
67.0%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
12.5%
11.1%
15.9%
22.2%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
2.2%
1.2%
2.5%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
1.2%
1.0%
1.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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