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Regency Health Care And Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. Alabama
  3. Huntsville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Shannara Primmer
    ★★★★★ a week ago

    I would not send a dog to this place. I have a family friend there for rehab and have had to check on her constantly, because her husband is out of town. From the first time she arrive for rehab from a knee replacement it has been terrible. They don't follow doctors orders for the knee machine to be on her knee. The only time it was put on her knee is when I was there helping put it on. She waited and more than an hour to have someone assist her to the bathroom then was told to pee in the bed. The room was not cleaned, food was served cold, no one was at the nurse station at night. I had to clean the room for her and the sheets were not changed in 4 days, she had to asked a nurse to change them. I had to take her clothes and wash them, because she missed laundry day. They are extremely disorganized. They did not check to see if her ice was put on regularly. The nurse was called 4 times the first day to get her pain medication then brought in every pill but the pain med. They have no cleaning people working there and one nurse to serve 25 patients. I have called every agency to report this place. I feel for the long term patients who have no family to look over them. I could go on put it would take pages to state all the issues this place has for patients care.

  • Kimberly Holmes
    ★★★★★ a month ago

    Nice looking facility, but awful service. If you ever have to have someone there, hire a sitter or be able to be there around the clock. Takes about forty minutes for some to come when the help light is pushed, and the every two hours policy for staff to come in and check on the patient is joke, medicine not given on time, food trays are just put on the table, if the patient is sleep they don't have common courtesy to wake them and let them know the food is there and it is already barely warm when it arrives, and you can forget them assisting the patient with opening anything or even cutting up food for them. My mom was worse than better after her time there. So sad.

  • Christine Borlik Shores
    ★★★★★ a year ago

    We have had a great experience at Regency Rehab. The facility is less than a year old, so it's bran new, and very clean. My mother was there for about 25 days total. The nursing staff was very helpful and took very good care of my mother. One nurse in particular, Louise, stayed 2 hours after her shift when my mother's electrolytes dropped and they had to send lab work to Huntsville Hospital. She wanted to make sure that my mom was okay, and even called my cell phone the next day to check on her while we were at the hospital. The therapists were also great and helped to get my mom back on her feet and strong again after her surgery. We will miss several of the nurses and CNAs who treated my mom like family. I highly endorse Regency for rehab and health care.

  • wise
    ★★★★★ a year ago

    Went to visit my mother. I was rudely told I had to leave. When I asked why, I was told it's because there are other patients there? Yeah, there are hundreds of other patients there. Rather than make a scene, I asked for one minute with my 85 year old mother then I quietly left. I guess I'm not supposed to visit my mother as she rehabilitates. It makes me wonder why they really want me to leave and what they are doing when I am NOT there. I'll also take a moment to point out that there is an occupational therapist there by the name of Claudia who appears to be completely useless. All I have ever seen her do is watch my mother eat. She brings her lunch in, watches her eat, then leaves when she's finished. I guess it's a nice gig if you can get it. If I had known this was such a lousy facility before I put my mother in there, I would have made another choice. Lots of rude, useless people in this s***hole.

  • Anita C.
    ★★★★★ a year ago

    My mother was a resident in the Health Care Unit (nursing home) at Regency Retirement Village. Regency had 4 different executive administrators within a 4-year period, which is usually a red flag indicating poor management. I would not recommend Regency for dementia patients who are unable to monitor their own care. When my mother first moved to the health care unit, she was accustomed to using the toilet with assistance, but they would not assist her to the toilet when she asked. They expected her to use her diaper as a toilet. This was very demeaning for her. We, the family, had to regularly request that the staff provide routine personal hygiene care for my mother and we had to continually follow up on it. Some staff members were helpful, but too many of them were unfriendly and unwilling to communicate. We sometimes had to resort to contacting an administrator to get the appropriate care that my mom needed. There was a lot of staff turnover during the time that my mom was there. It seemed that they were understaffed on the weekends. Regency did not notify me of my mother's condition when she had pneumonia. She had a sore throat one day and when I called several times to check on her the next day, no one would return my calls. I finally had to drive to the facility to talk to a nurse. She said Mom had a chest x-ray done and that they would call me as soon as they got results. They did not call me and they did not look at the x-ray results until I called later in the day and requested that they do so. At that point, they decided she was sick enough to go to the hospital. We did not receive any condolences from Regency when my mom passed away.

About Regency Health Care And Rehabilitation Center

General Information

Legal Business NameHuntsville Senior Services LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1980 (39 years)
Capacity90
Residents71
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Regency Health Care And Rehabilitation Center

Regency Health Care And Rehabilitation Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 22, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Regency Health Care And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 20min
2hr 30min
ReportedExpected
CNA
1hr 35min
35min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
5hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
56.0%
52.2%
-
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
15.2%
20.5%
16.2%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
0.0%
10.4%
13.9%
8.7%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
19.6%
16.4%
10.0%
9.1%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
2.7%
9.5%
10.0%
2.9%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
8.0%
7.8%
11.6%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
9.1%
5.9%
8.9%
0.0%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
11.7%
5.4%
2.2%
5.1%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
2.1%
0.0%
2.0%
2.3%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
2.1%
1.8%
0.0%
0.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
1.1%
2.0%
1.7%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.4%
98.0%
99.3%
99.3%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
97.1%
97.2%
97.2%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
47.4%
56.5%
55.8%
48.6%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
16.8%
14.4%
12.0%
10.1%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
1.7%
1.0%
2.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.3%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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