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Ridgewood Health Services, Inc.

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Reviews
Overall Rating 1.0 / 5.0 ★★★★★

  • ★★★★★ 3 years ago

    My father was placed in this facility for a short term stay and the entire time he was there he had diarrhea. Everyday and the irony was he was in a wheelchair and for him to perform # 2 he had to be assisted by a nurse so they saw the diarrhea. Thank god he was only in there for a short term or he would have died from dehydration. Also the toilet did not flush without holding the handle down and the nurses just poured urine etc., in and did not hold the handle down so that the bathroom smelled awful. This was a constant smell. My father is a tall man so what did they do at the home but place him in a bed made for a midget. He was constantly trying to get comfortable and he was there to receive rehab for a fractured hip so he was already in some pain so this did not HELP he at all! Also there are two strange and I think somewhat interconnected episodes and the first one was the constant complaining of the staff because of the hospital takeover by another company. "We're all leaving!" One nurse said. "So and so said the new owners are the pits." Another nurse added. "They'll cut our pay and make us be cruel to the patients." A ginger assistant chimed in adding. "Some are already mean enough." The others laughed but that quickly turned to quiet anger. I, father, everyone really heard this constant chatter till we were ready to revolve and quit the place ourselves. The other episode was even weirder. Directly across from my father's room was a lady who suffered from a degenerative disease and she was extremely friendly to my father and to me. I felt sorry for her and she made me promise that after my father left that I would continue to visit her. I made that promise so on the first visit things were going well when a nurse flew in and informed me that I was not to made photographs (I already had took photos of her when my father was in the facility because I am a former broadcast, public TV and newspaper photography) and the nurse walked out into the hall and mouthed to me.... "She's sexual and has to be watched. S-E-X-U-A-L!" She mouthed the words several times but I felt that this was immature since the woman was sitting in her wheelchair in her room and could certainly hear what was being said. I took this entire thing as a joke and continued with my visit. Well a week and a half passed before I could visit her again. Now this time bears the nasty little fingerprints of REVENGE written all over it for the mother was there in the room when I entered holding a bag with a present in it. Right after I said my salutations I felt the distinct atmosphere of angry for the mother sat back in her chair saying nothing but her body language was screaming GET THE *&^&% OUT OF THIS ROOM! And I was going to do just that when a large nurse of some importance (I know because her hair was very tall 1980s style which made her taller and she possessed what looked like ten badges hanging from one pocket) entered the room. "I want to talk to you out in the hall!" She barked. I walked out and before I could turn to face her she whaled, "You are banned from this room and from this floor!" Wow. I thought staring at her with terror written all over my face as she screamed at the nurses gathered (no doubt to watch this afternoons smack down) the exact same words she told me. She never explained why I was being banned and I still do not know. This was the mark of a complete unprofessional managerial wannabe upstart and someone lacking in the interpersonal skills of an alien (I know I watch old Star Trek reruns) and a human being. Needless to say I was freaked as I followed her into the elevator, down the long hallway that felt a million miles long..did the green mile come to mind..maybe....Anyway this is the STRANGE, DIRTY, INCOMPETENT, UNPROFESSIONAL, MEAN, EVIL, PLACE THAT CALLS ITSELF A NURSING HOME...WHAT IS THE OPPOSITE OF NURSING HOME? DEATH HOUSE...could be.....STAY AWAY!!!!! PLEASE....

  • ★★★★★ 3 months ago

  • ★★★★★ a year ago

About Ridgewood Health Services, Inc.

General Information

Legal Business NameRidgewood Health Services, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1977 (40 years)
Capacity98
Residents75
Percent Occupied77%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Ridgewood Health Services, Inc.

Ridgewood Health Services, Inc.
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

December 5, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Ridgewood Health Services, Inc. require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 60min
2hr 15min
ReportedExpected
CNA
30min
35min
ReportedExpected
LPN
1hr
55min
ReportedExpected
RN
4hr 30min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

66.7%
94.8%
94.8%
94.8%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.8%
97.2%
97.4%
97.5%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
45.7%
46.9%
44.7%
36.1%
41.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
52.2%
53.7%
51.4%
48.6%
29.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.4%
0.0%
8.4%
10.9%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose ability to move independently worsened
33.3%
32.4%
32.5%
31.2%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antipsychotic medication
16.4%
12.3%
9.1%
10.0%
12.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose need for help with daily activities has increased
23.5%
12.8%
13.7%
7.7%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who self-report moderate to severe pain
29.7%
23.9%
30.8%
19.0%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who lose too much weight
2.2%
2.5%
2.3%
2.2%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
7.6%
15.8%
18.9%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who have depressive symptoms
6.8%
4.2%
6.4%
5.1%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a urinary tract infection
9.5%
9.7%
6.4%
3.8%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
3.0%
4.0%
1.2%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.7%
66.0%
88.3%
89.0%
82.0%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
36.5%
68.6%
68.6%
68.6%
79.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
41.3%
46.5%
56.5%
50.7%
55.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who made improvements in function
25.4%
23.5%
18.5%
22.4%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.9%
2.1%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who newly received an antipsychotic medication
2.2%
0.9%
0.0%
0.0%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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