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Palm Gardens Health And Rehabilitation, LLC

  1. Skilled Nursing Home Facilities
  2. Alabama
  3. Mobile Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Scott Elsass
    ★★★★★ 5 months ago

    I'm a licensed administrator in the Tampa Bay area. When we needed to place my in law in a facility, the family looked to me for advice. I chose Palm Gardens. We haven't been able to visit him but a year later, we came to see him in the long term care section. I was just extremely impressed with the supportive care our loved one receives. I view this with a critical eye and I even observed his care treatment. The staff all knew him and the interactions with them shows these loving people are giving him a great quality of life. Thank you for the professional care and love you offer him.

  • Denise Benson
    ★★★★★ 2 months ago

    My mother was in this place for rehab and the staff is terrible. They never come when my mom needs something. She has asked for blankets, her water to be refilled, her heat turned up and multiple other things but her requests fall on deaf ears. She tried speaking with the administrator but that also fell on deaf ears. I honestly do not understand why it's so difficult for people that work in these facilities to be kind, courteous and helpful to their elderly patients. If you have an elderly family member that needs to be in a place like this, if you can find a better one do it. If not, I would suggest that you be there every single day being pro active and making sure they are getting what they need.

  • Net Girl
    ★★★★★ 2 months ago

    If one only needs to stay temporarily for rehab, unlike in the long-term care wing our loved one was in, the rehab wing has nicer and larger rooms with electric beds and the level of care and attention always seemed good. Unfortunately though, the long-term wings were a whole different story. The level of care and attention my family member received after being moved from the rehab wing to a long-term care wing was very poor. The cost for a long-term semi-private room ($215 per day private pay) was much higher than most other nursing homes in Mobile. I would hate to think how much worse the level of care and attention would have been had I, other family members and friends had not visited our family member often. Trying to address our concerns fell on deaf ears most of the time and nothing ever really changed for the better. I tried hard to have our loved one moved to another facility and found it extremely difficult to do so. This facility is clean and maintained, and some of the therapists all seemed okay. The office staff seemed okay. A few of the caregivers and nurses we encountered seemed to care more than the other ones and some of the others often had scrowls on their faces which was quite noticable by me as well as by other family members who visited at different days and times. There are many negative incidents and details I could share about all our family and family member went through during the time our family member was in this facility but this should give one a good enough idea what you can expect if you are contemplating long-term care here for anyone.

  • Jeff Smith
    ★★★★★ a month ago

    my mother was in there 3 weeks for rehab and wen i got her home i checked her out because was continuously saying she was hurting. she had an infected bedsore and i called her home health care to send a nurse out the next day and she recommended taking her to the hospital. the e.r. doctor took one look got a culture sample and admitted her. this is the most serious example but there is more. they lost her personal wheelchair and gave me the runaround about that for 2 weeks. wen i checked her out of that place they had to call somebody on the phone tp loan me a wheelchair to get her home. the list goes on. i wouldnt take a dog to that place. the only reason i gave them one star is because i couldnt give them zero stars.

  • Phyllis Young
    ★★★★★ 3 months ago

    Our experience wasn't the greatest at Palm Gardens. I wouldn't say that all of the staff was bad but the bad out weighed the good. You can go and stand at the Nurses station and No one would acknowledge that you were standing there. Do not expect a private room it's not an option only semi-private room and rooms that are suppose to be private are not because it has a shared bathroom, similar to a Jack and Jill setup. The room had fleas or dust mites, I called the front office and reported this matter and no one never showed up. Also, the parking area marked Visitor parking should as well be marked employee's parking. The Nurses call light is not being monitored it took ten minutes to be answered and another ten minutes for someone to make it to the room. When the linen was changed on the bed they would remove three pillow cases but would only place two back on these worn pillows with holes in them. I could go on with a list of other item but I doubt if anyone would care. When you have a loved one in a place like this please go and visit them regularly.

About Palm Gardens Health And Rehabilitation, LLC

General Information

Legal Business NamePalm Gardens Health And Rehabilitation LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 4, 1989 (30 years)
Capacity100
Residents83
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Gardens Health And Rehabilitation, LLC

Palm Gardens Health And Rehabilitation, LLC was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.

June 30, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Gardens Health And Rehabilitation, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
4hr 50min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.5%
98.5%
98.5%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.3%
100.0%
98.5%
97.0%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
61.5%
53.8%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.3%
24.6%
26.2%
28.8%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.5%
21.5%
12.2%
12.9%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
15.9%
20.6%
16.9%
22.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
10.9%
10.9%
10.9%
16.1%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
6.6%
1.6%
4.6%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
6.5%
10.6%
14.9%
6.0%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
3.0%
2.5%
1.3%
1.3%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
11.3%
3.3%
9.5%
3.1%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
1.1%
1.0%
2.6%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

32.1%
35.9%
32.2%
26.4%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
16.1%
32.0%
32.0%
32.0%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.1%
85.5%
86.2%
88.7%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
3.2%
5.7%
8.9%
7.7%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.4%
2.9%
2.2%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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