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Hillview Terrace

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  2. Alabama
  3. Montgomery Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Delicate Flower
    ★★★★★ a month ago

    I've never been to this place, but I've interacted with a few of the staff at my former job. Those particular ones were rude & had no basic manners. I guess because they wear blue scrubs & work in a clinic that they must think they're above you. One in particular I dealt with named "Marghert" had a very cold demeanor the whole time I was waiting on her, and of course, she didn't say thank you or anything when the transaction was over smh. I won't refer any of my loved ones to this place. If you care about your loved ones, then you wouldn't either.?

  • Just 1 Man
    ★★★★★ 2 months ago

    Beware of this place. Your family member is not safe. They sent my mother in law off campus for an MRI that she wasn't scheduled for and didn't have it documented until the next day and never informed any of her 8 children that they were doing so. If there wasn't so much covering up and lying it wouldn't have been so bad. Generally I believe in accepting responsibility and moving on to a solution, but when grown women are lying and pushing the blame, that means this type of thing happens often. If it had been my mother.... it wouldn't have ended like that.

  • Ann Jac-Gor
    ★★★★★ a month ago

    My mother in law came for rehab from knee replacement surgery. She has dementia, diabetes and the knee surgery. They along with the insurance company said that they know how to deal with patients with dementia. They complained to my husband that she couldn't respond to their commands and she just sat there...his response was I thought you had the capabilities to deal with dementia patients? The response was "we don't do miracles." Mom had TWO UTIs while there. The second time we came close to the room on Sunday to a foul smell. I checked to see if she was wet. She was wet and the pad beneath her was wet as well. They sent a culture of urine to be tested on Monday; the result was that she had a Urinary Tract Infection (UTI). By Wednesday they were awaiting prescription orders for her treatment. My mother in law was transferred from there to another facility the next Tuesday. The UTI was still not treated. The facility where we had her transferred handled the UTI immediately. Dementia gets worse when there is an infection or UTI. She's Diabetic: they told me that they don't have a diabetic diet there to give patients. Well, I asked them not to give her sugar, caffeine, and pork. Her sugar was as high as 300+. When she was home, 118 was the highest unless she cheated then 220. She never took insulin shots; she got them there because they sent it up high with the bad diet, then gave insulin to bring it back down. Diabetic patients are groggy or sleepy when their glucose is up. According to them, she doesn't respond to commands. DUH if her glucose is high and she has a UTI, what the heck do they expect? OH, they don't do miracles! I guess I was talking to a wall when instructions and requests were given!!

  • Angel Zage
    ★★★★★ a month ago

    You all need to hire more men because ladies are not strong enough to pick up them people. And your parking lot is too dangerous. I see why people dont like to visit anyone there because the parking is so difficult you might hit someones car. Hope y'all change how you do things. Thanks

  • Jennifer Dickey
    ★★★★★ 4 months ago

    This place is a joke. Giving them one star is too much. I honestly cannot believe this place is still open. My mother's care was ridiculous. They never gave her her meds when they were suppose to be given. They all acted like they hated their jobs. They looked and talked to my mom like she was disgusting. I got her the hell out of there and took her to the hospital so she could get real care and they were appalled by her treatment as well. They even tried to blackmail her when she said she wanted to leave (per her surgeon who did not agree with any of her care) and stated that she would be stuck with the bill because Medicare wouldn't pay. I called Medicare myself and they said that's not true. The whole place smells like urine and feces. The rehab lady was rude as hell as well. No one here is professional. I could go on and on but just thinking about this place disgusts me. IF YOU LOVE YOUR FAMILY MEMBER, DO NOT SEND THEM HERE!!!!!!!!!!!

About Hillview Terrace

General Information

Legal Business NameHillview Acquisition Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 20, 1998 (20 years)
Capacity143
Residents122
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillview Terrace

Hillview Terrace was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionDispose of garbage and refuse properly.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

August 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

October 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillview Terrace require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 35min
2hr 30min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
5hr 55min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.7%
97.2%
97.2%
97.2%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
100.0%
100.0%
100.0%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
40.6%
48.4%
57.6%
66.7%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.0%
18.8%
23.1%
23.8%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.8%
4.6%
22.2%
19.1%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
7.3%
8.2%
9.1%
8.9%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
5.7%
8.1%
17.6%
15.7%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
5.2%
4.0%
5.0%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
12.5%
11.0%
8.8%
3.9%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
0.9%
1.7%
0.8%
0.0%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
2.1%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
4.0%
4.0%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
1.0%
3.0%
1.9%
2.8%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
7.9%
5.5%
3.7%
5.2%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.8%
99.6%
99.2%
97.8%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.6%
85.7%
85.7%
85.7%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
58.4%
61.7%
59.4%
62.8%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
2.5%
1.4%
0.0%
1.1%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
0.6%
1.2%
1.3%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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