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Canterbury Health Care Facility

  1. Skilled Nursing Home Facilities
  2. Alabama
  3. Phenix City Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Brooklyn Diamond
    ★★★★★ 3 months ago

    ??????????? STARS? ...ZERO!!!!!!!!!! THEY DONT CARE FOR PATIENTS. STAFF?..NOW THESE PEOPLE ON HERE SAYING THIS IS A GREAT PLACE TO WORK NEED TO STOP LYING. WHY DO YOU SAY THIS??? BECAUSE YOU CAN WALK AROUND AND DO ABSOLUTELY NOTHING AND GET PAID..SMH????????? THIS PLACE IS A DISGRACEFUL AND NEED TO BE SHUT DOWN. MY MOM WAS LEFT IN HER ROOM TO DIE. IF I NEVER RECEIVED A CALL FROM A CONCERNED OUTSIDER,THAT WOULD HAVE BEEN THE CASE. MY MOM VITAL SIGNS WERE 90/36 BLOOD PRESSURE, AND SUGAR LEVELS WERE ABOVE 200???????? WHEN THEY FINALLY CALLED THE AMBULANCE , EVERYONE WAS SAYING HOW THEY CHECKED HERE RECENTLY AND SHE WAS FINE. LIES,LIES,LIES!!!!!!!!!! THANK GOD FOR THE WOMEN WHO CALLED ME ,AND SAID COME CHECK ON YOUR MOM. THIS WASN'T A STAFF MEMBER. I WAS EVEN BEING TOLD BY STAFF MEMBERS THAT THIS PLACE IS HORRIBLE. I SHOULD HAVE LISTENED ???????? WHEN I ATTEMPTED TO CALLED UP THERE TO HAVE SOMEONE LOOK AT MY MOM, THEY WOULD ANSWER AND HANG UP.???? AGAIN, THANK GOD FOR THIS WOMEN WHO CALLED ME. MY MOM WOULD HAVE DIED. PEOPLE DO NOT TAKE YOUR LOVE ONES HERE.

  • Stephanie Z Adams
    ★★★★★ 7 months ago

    Now for real, for real. Here's the scoop. The area HOSPITAL send patients to the facility on the wrong drugs, with bed sores and none of their dietary needs documented. My father left Columbus' St Francis Hospital after 23-day med/surg stay with 7 days in his chart, his heart monitor still on him (which St Francis claim was stolen), his drug list with medicines he was allergicro, none of his dietary restrictions documented AND open untreated wounds on his lower right leg. After discovering all of this in the first week with Cantebury's rehab doctor, NP, administrators, nursing and nurses techs. They have work with me and my siblings to right the wrong done to my father. They are working with his physician specialists to get him on the mend to rehab his below the knee amputation.The diet menu is a one stop shop and not heart healthy or diabetic friendly something I'm sure they can work on. But the rehab medical, nurse technicans and nursing care has been A-1!!

  • shae lewis
    ★★★★★ a year ago

    This place is going to hell! Who let residents sit in urine all day and wait for 8 hours later to be change. I work here. I wouldn't recommend this place. They need new management. The CNAs are over worked and try their best and they keep send people home because they under the census. And they mess up the your pay! Please avoid putting your love ones here!

  • james land
    ★★★★★ a year ago

    Abuse and neglect have been proven worst place. Should be shut down.

  • Ryan19812012
    ★★★★★ 2 years ago

    This place falsely reported my grandmother in 2010, when she took my dying grandfather from their. They was not doing their nursing duties, in taking care for him. They got mad and falsely reported my grandmother to adult protective services. I mean how dare they!, they was the ones not caring for him and they have the nerve to say my grandmother wasn't caring for him by taking him out of their. My grandmother did not want him to die in a nursing home is was in hospice care and she wanted him to die in his bed, not with nurses who could care less about him. And yet they report some nurses they don't like to the Alabama Board of Nursing, in these phenix city nursing homes, to ruin their career. I am exposing their true dishonest criminal false accusing ways.

About Canterbury Health Care Facility

General Information

Legal Business NameDiversicare Leasing Corp.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 28, 1983 (35 years)
Capacity137
Residents114
Percent Occupied83%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Canterbury Health Care Facility

Canterbury Health Care Facility was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 15, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$13,627 fine

May 18, 2017 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

April 13, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 22, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

April 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
JFewImmediate JeopardyComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
JFewImmediate JeopardyComplaintEnsure services provided by the nursing facility meet professional standards of quality.
GFewActual HarmComplaintGive each resident enough fluids to keep them healthy and prevent dehydration.
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$191,653 fine
FManyPotential for HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

December 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

October 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,876 fine
---Fine$4,550 fine
JFewImmediate JeopardyComplaint+InspectionEnsure that residents are safe from serious medication errors.
CManyPotential for Minimal HarmComplaint+InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
DFewPotential for HarmComplaint+InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Canterbury Health Care Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

23.1%
42.6%
42.6%
42.6%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.6%
34.1%
48.8%
64.7%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.5%
27.6%
25.8%
22.7%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.4%
8.3%
17.7%
20.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
13.5%
14.0%
20.2%
19.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
9.1%
6.5%
19.0%
22.1%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
8.8%
4.3%
7.7%
11.5%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
4.8%
3.8%
5.1%
12.1%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.1%
1.2%
0.0%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
1.0%
1.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
0.0%
2.2%
0.0%
0.0%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
3.8%
3.2%
1.0%
2.0%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
1.8%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
1.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.3%
100.0%
100.0%
94.7%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
48.7%
52.0%
52.0%
52.0%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.6%
59.8%
56.3%
57.7%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
1.8%
4.0%
6.7%
2.0%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
3.0%
2.8%
2.8%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.4%
0.4%
0.4%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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