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Highlands Health And Rehab

  1. Skilled Nursing Home Facilities
  2. Alabama
  3. Scottsboro Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Josh McWilliams
    ★★★★★ 2 months ago

    Needed help for one of my players. Linda Cookston (billing dept) and Wendy (registration at ER, can't remember her last name though) went above and beyond to bend over backwards and get us the information and help we needed. Triage nurse was fantastic. Doctor was super busy as the place was packed, but he made sure all questions were answered. I can't brag on Linda and Wendy enough though. I called praying for some direction and got so much more than anticipated and the end result was a scared, young man getting the help and care he needed.

  • Becca Leigh
    ★★★★★ 4 weeks ago

    I worked here for about 6 months hoping to work closer to home . I reported almost every day that I worked , out of date food being left in patient pantry's on each floor as well as molded food being found in the kitchen and refrigerator from being inappropriately stored and labeled and was being served to the patient's ( yes I found mold several times on rolls or cornbread that was on the line being put on plates ) They are supposed to cook new bread everyday , they do not . . And bc of my constant reporting (complaining as the manager calls it ) I was shifted around constantly from area to area so I wouldn't continue to report these issues ,instead of reprimands being written up . yet in every new area I would find the same issues , the manager finally stuck me out front so I'd be out of the kitchen and off the line . Yet I found the same issues .. English muffins out front in the dining area being served that were 3 months out of date . Food being recycled more times than is allowed . ( some stuff they put on the lunch line out front , they told you not to get that for your lunch , it's ify , but the manager won't let us throw it out ) yet it was put out on the lunch menu . For visitors and staff to eat . I wrote report after report to the manager of the kitchen , I reported any issues I found in daily logs to make a record of the concerns as well as to the company manager which fell on deaf ears . The state came in to do their yearly check , and the cafeteria FAILED for everything I had been reporting for mouths , the rating they got is specified as ( has the potential to contaminate a large group of people) . When I talked to the manager about the score , and hoped the concerns would be taken seriously FINALLY!! I was told that they make to much money for the hospital and there's no way they would loose their contract no matter what there score was . Needless to say I Quit and will never take my family there . The manager probably thought I was over stepping or trying to take her job which I wasn't . There isn't room for this kind of nonsense in the food industry. These poor patients are already behind the eight ball just from being in the hospital for and injury or illness. And these people don't care to feed them contaminated food . It's appalling.

  • Aj Bible
    ★★★★★ 6 months ago

    Went in with a broken collarbone. Took 4 hours and my dad coming in in full uniform before they even tried to see me. Everyone is rude and doesn't care about their patients. All they want is money. Don't go here. I'm never going back. This place should get shut down. It's horrible

  • Nathan Machen
    ★★★★★ 5 months ago

    I was there having a severe panic attack. The only thing that keeps in down some is for me to and Everytime I turn a corner these nurses busy out laughing me while im begging them to help me. I was losing control of all movement about to go out and my stepdad had to catch me.

  • Bellamy Gibbs
    ★★★★★ 6 months ago

    So, Like most of the reviews is how I felt for 10 plus years. If you have the sniffles, go to Highlands. If you got heart, go to Huntsville, Vanderbilt, stroke, Erlanger. Yesterday after 2 months of my family doctor saying UTI and giving me meds that even wasn't for that , I decided ok let's give it a shot. Huntsville has a long wait time. I went in @ 11 :30 am. They were swapped. Ok. From admissions to Jarrod, Vonda, Dr.Jones were right there. I didn't have a UTI. They literally didn't stop to find out real problem. Cyst on ovaries, Bladder infection. Really? He done a CT scan, pelvic exam, urine of course. The only wait time I had was waiting on discharge. 2 hours!! Oh well, in 2 hours they were trying to keep 2 ppl who come in code 4. Unfortunately 1 didn't make it. Not a car wreck either. I prayed for these families. Y'all gripe over wait times not knowing the other end. The doctors, nurses, CNA's have priorities. Why go to a hospital and spend your money to walk out not knowing or getting your scripts to solve the problem?They were trying and I saw with my own 2 eyes them doing CPR on a guy. You think bc you're sick with sinuses, back pain, tooth pain, sniffles, slight fever that they don't care?They do! It's by priority though. I'm glad they saved one life. I'm sorry for who lost their family member. Remember you're not the only one in the world. They go home I'm sure questioning "What could I have done different"? I commend these ppl. The law force, fire fighters, Military. Think if you're closest family member was to die... Would they help the person with a cough , fever? Or would they save your family member first? Once again Ty Highlands. My point of view changed bc you now have carrying ppl God bless...

About Highlands Health And Rehab

General Information

Legal Business NameJackson County Health Care Authority
Ownership TypeGovernment - County
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity50
Residents50
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highlands Health And Rehab

Highlands Health And Rehab was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 16, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highlands Health And Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
93.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
100.0%
100.0%
100.0%
93.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
58.3%
61.5%
59.1%
42.7%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of low risk long-stay residents who lose control of their bowels or bladder
51.7%
55.2%
57.1%
50.0%
29.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.6%
10.1%
18.5%
36.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose ability to move independently worsened
9.1%
6.5%
8.3%
5.9%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who received an antipsychotic medication
3.8%
7.7%
8.0%
12.0%
12.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents whose need for help with daily activities has increased
16.2%
8.6%
5.3%
16.2%
8.5%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who lose too much weight
7.7%
10.5%
16.9%
18.0%
4.9%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who self-report moderate to severe pain
12.0%
0.0%
3.2%
6.2%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who have depressive symptoms
16.2%
22.9%
26.3%
21.6%
3.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a urinary tract infection
8.1%
8.6%
7.9%
10.8%
3.3%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
1.6%
4.2%
1.6%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.9%
95.9%
95.0%
93.8%
83.6%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.4%
92.7%
92.7%
92.7%
81.4%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.7%
59.7%
52.1%
62.3%
62.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who made improvements in function
13.4%
16.7%
23.3%
22.6%
12.2%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who self-report moderate to severe pain
2.4%
2.5%
0.0%
0.0%
2.1%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.6%
1.2%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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