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Highlands Health And Rehab

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • John McLain
    ★★★★★ a week ago

    I waited nine hours only to have a doctor step in and tell me that he did not know how to treat me (I was having vertigo). It took him all of three minutes to tell me this. For this, the hospital charged me $1,800. As if that were not outrageous enough, after I paid the hospital, the doctor sent me a separate bill for another $1,200. No one, not the hospital nor the collection agency will give me a phone number or an address for the doctor. No one has been able to give me any detail regarding what this doctor's bill is for. I will not pay it and I will never set foot in that rat-hole again. By the way, why do I have to give any stars in order to post this?

  • Jinni Harrison
    ★★★★★ 3 months ago

    These inept individuals have a proven track record of having no common sense or medical knowledge. Most recently my father came in having chest pains. They sent him home saying his EKG was fine. Fast forward to 2 days later he was visiting family in SPRINGFIELD ILLINOIS and he had severe chest pains .... ended up being taken BY AMBULANCE to the ER and had 8 - EIGHT - blockages in his heart ranging from 85-90% which lead to immediate emergency bypass surgery. They said had he so much as got upset at a stoplight he would have had a massive heart attack and died right there. This hospital is HORRIBLE.

  • Mary Mary
    ★★★★★ 2 months ago

    There is nothing good that I can say about this place. Monekeys could have done a better job My son had a stroke and was unconscious for hours finally after 8 hours was transferred to Huntsville a real hospital

  • Andrea T
    ★★★★★ 3 months ago

    Worst hospital I've even been to. The doctor who was in charge of seeing my mother for a possible ruptured hernia took hours to get there, then while explaining her condition to me and my family HE TOOK A PERSONAL CALL ABOUT A DAMN HUNTING TRIP...it took everything in me not to punch him in the face. Horrible place. Also, I had a miscarriage about 10 years ago, and instead of explaining what was happening to me they gave me a PAMPHLET on miscarriages. Come on people. This place needs shut down.

  • JRewisOutdoors
    ★★★★★ 6 months ago

    I took my mother her because she had a hard time breathing a metal taste in her mouth and numbness in her arm. They took her back right away, but it took hours just to see the doctor. And the nurses are rude, they act like you aren't even there.

About Highlands Health And Rehab

General Information

Legal Business NameJackson County Health Care Authority
Ownership TypeGovernment - County
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity50
Residents44
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Highlands Health And Rehab

Highlands Health And Rehab
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Alabama Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Highlands Health And Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 30min
2hr 40min
ReportedExpected
CNA
1hr 20min
45min
ReportedExpected
LPN
35min
1hr 20min
ReportedExpected
RN
5hr 25min
4hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.9%
100.0%
100.0%
100.0%
93.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.4%
100.0%
100.0%
92.8%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
52.4%
41.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
46.7%
48.3%
52.9%
51.6%
29.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.9%
40.1%
33.8%
29.3%
15.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose ability to move independently worsened
8.6%
11.4%
9.7%
8.6%
19.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who received an antipsychotic medication
14.8%
15.4%
6.7%
10.7%
12.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents whose need for help with daily activities has increased
12.3%
15.8%
11.8%
7.2%
6.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who self-report moderate to severe pain
13.5%
8.3%
0.0%
7.7%
7.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who lose too much weight
3.2%
0.0%
7.4%
14.3%
5.6%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who have depressive symptoms
5.4%
25.0%
20.6%
28.2%
4.1%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a urinary tract infection
5.4%
2.6%
2.8%
5.1%
3.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents experiencing one or more falls with major injury
6.6%
2.2%
4.6%
2.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.0%
98.7%
100.0%
98.8%
82.0%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
97.4%
97.4%
97.4%
79.9%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.9%
64.4%
56.2%
59.3%
55.4%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who made improvements in function
12.3%
20.0%
14.0%
15.2%
14.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.4%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.8%
0.9%
0.7%
0.7%
Q4 2015Q1 2016Q2 2016Q3 2016AL
Percentage of short-stay residents with pressure ulcers that are new or worsened



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