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St Andrews Place

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My momma was there for awhile till she was well enough to come home. She loved it there.

  • ★★★★★ a month ago

    Do Not put your loved ones in this place.! They will literally starve them to death. The CNA's do not feed everyone, only the one they like or if they are the same color as they are!. Many times they place the trays of food on a stand by the bed of the patient, only to return to pick up later un touched because no came into the room to feed the poor souls, or they were sleeping and they didn't wake them up because they didn't want to feed them.They are more worried about covering up their mistakes , than fixing them..I worked there over the summer in housekeeping, and i finally decided to just quit because I cryed so much because of all the neglect and abuse I saw. New bruises on patients for no reason. Cna's not using the foot-rest on wheelchairs, hurting the resident , and then yelling, put your feet up! These are all things that I have personally witnessed myself!

  • ★★★★★ 4 months ago

    This place is not deserving of receiving a patient. Their administrator Rick West never met with me or spoke with me about the issues that were going on,. My mother was there for only 5 days when I had to transfer her to Little Rock to a competent facility. The people at St. Andrews do not care about the patient's needs. They did not know how to get medicines, or get doctor's orders, or do wound care. They have some LPNs that need to be fired. Some of the rudest, most disrespectful and child like people Iv'e seen in quite some time in patient care. And when they get mad at you for complaining with very reasonable stuff, they start doing childish things. I had to move my mother because I was scared they were going to physically harm her, out of spite. My Mom could not rest comfortably because it was a constant battle on very easy to resolve issues. They were taking even over the counter things away from her because they said the mental patients down the hall may come in the room to get it and eat it. When asked why the mental people were not locked up so they could not do that, they didn't have an answer. A very messed up place. I guess if you have no health issues whatsoever and don't need any help but meals brought to you, perhaps you can survive, otherwise, I would go somewhere else. LPN Sylvia is a piece of work, stay away !! Sylvia left my mother to be in pain for 3 1/2 hours as her dressings were wet and very painful when her wounds had been sharp debrided earlier in the day, and she very much needed her dressing changed to be dry. Sylvia made her wait 3 1/2 hours out of spite because we complained. Very unprofessional,, mean and incompetent. I felt like we were in a war zone, no compassion.

  • ★★★★★ 10 months ago

    The staff is extremely messy, disrespectfu, and they treat their employees who are actually there to do they job and not get into any drama Horribly. The guy in charge is made aware of how people are being treated and does nothing but take the side of the nurses he has in charge that are causing the issues. I imagine a place so messy would affect the people who are supposed to be being taken care of there. If I could give zero stars and still leave a post I would. I hate when people use their place of business or work as a chance to show their bad character and then people in charge choosing to do the wrong thing just because they are in charge and can get away with it.

  • ★★★★★ a year ago

    My grandma got put in this nursing home to go for rehab, as she was there they did not prevent her bed sore from getting worse so now she has a stage 3 bed sore. They did not prevent her from having drop foot so now she has drop foot worse then what she came in with. I asked many times to get a wedge to put on her right side and a pillow on her left and the nurses just looked at me as if i was stupid. I'm a CNA so i know how to prevent things from getting worse. I asked also many times to get better booties for her feet so that her drop foot didn't increase. but again i was looked at as if i was stupid. my grandma is 74 years old she went through a back surgery and then was on her death bed and then people said that there was hope of her walking again... well because we choose St Andrews Place Nursing Home they just did not seem to even consider the fact that she had pneumonia, 2 blockages and many other health conditions while she was there... the administrator was very ignorant and just rude. but i will say there was only about 2 CNA's that i liked and my family was able to get close too. there was only about 1 nurse that we like.. my grandmas ileostomy bad was leaking because they did not have the right size for her. i went to the nurse on duty to tell her about the problem and she told me to let her go fax a number and if the other nurse was not done on the phone by the time she got back then she will take care of it. well we sat there as my grandma feces is leaking on her and shes trying to make sure it did get everywhere it took them over 25 mins to come in and get it cleaned up and taken care of... i understand what it is like to get busy and have nurses that are busy but i know that there is a thing called priorities and this nurse did not have her priorities in line.. we went to the DON (director of nursing) to tell her our problems and what we are going through well we were told that things were to be taken care of and she was to get a wedge and we stressed a lot about the booties. my grandma ended up in the hospital at the very end of her being there and she was told that she had 2 counts of bacteria in her urine and a fungus infection in her urine as well.. when they took her foley out it was very nasty. the administrator was making allegations and saying my grandma was picking at her ileostomy bag and was making it leek. well considering it was taped a crossed her stomach and she broke out and she had a rash she might of itched at it or she might of been trying to keep the tape from coming off.. my grandma now is coming home with a very bad bed sore (unless the amazing hospital can get it better) and she is coming home unable to walk.... st andrews place did not try.... they were a waste of time and i will say to not put your family in this place... seeing how they do things just makes me shake my head...

About St Andrews Place

General Information

Legal Business NameStap, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 22, 1996 (21 years)
Capacity104
Residents78
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St Andrews Place

St Andrews Place
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arkansas Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 4, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

December 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

August 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

July 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

June 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

April 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
HSomeActual HarmComplaintMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
HSomeActual HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
HSomeActual HarmComplaintEnsure that residents are safe from serious medication errors.
ESomePotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$30,250 fine
ESomePotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmComplaintQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St Andrews Place require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
30min
1hr
ReportedExpected
RN
3hr 55min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.8%
92.2%
92.2%
92.2%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.0%
94.0%
100.0%
93.3%
94.6%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
26.1%
41.7%
67.9%
36.4%
37.7%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of low risk long-stay residents who lose control of their bowels or bladder
22.4%
23.7%
25.9%
25.5%
25.8%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.9%
17.9%
35.0%
17.1%
15.8%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents whose ability to move independently worsened
16.9%
14.5%
12.3%
7.4%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who received an antipsychotic medication
19.2%
21.4%
23.5%
9.1%
15.4%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents whose need for help with daily activities has increased
10.3%
9.2%
3.3%
5.0%
7.2%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who self-report moderate to severe pain
9.0%
7.5%
6.5%
8.8%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who lose too much weight
2.4%
6.8%
4.5%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of high risk long-stay residents with pressure ulcers
3.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who have depressive symptoms
3.0%
9.0%
1.6%
1.8%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents with a urinary tract infection
5.7%
1.5%
1.6%
0.0%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents experiencing one or more falls with major injury
7.7%
3.8%
3.4%
1.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.5%
32.0%
18.9%
31.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
29.2%
29.2%
29.2%
77.2%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.2%
Q4 2015Q1 2016Q2 2016Q3 2016AR
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
28.0%
-
-
29.3%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016AR
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
4.8%
-
0.0%
5.3%
2.3%
Q4 2015Q1 2016Q2 2016Q3 2016AR
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
3.5%
2.3%
3.6%
1.3%
Q4 2015Q1 2016Q2 2016Q3 2016AR
Percentage of short-stay residents with pressure ulcers that are new or worsened



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