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Desert Cove Nursing Center

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Lisa N
    ★★★★★ in the last week

    I am giving this facility four stars based on how my specific needs were filled. I stayed here for about a week in late 2017, following an accident that put me in the hospital. I had a family member staying with me. I received some basic medical checks (blood pressure checks, shots to prevent blood clotting.) The best part of what they did was help prepare me to go home. They put in the requests for me to rent a hospital bed for my home and to get a temporary parking placard. They gave us the names of nearby hospital supply stores so my family could get my apartment set up. The therapy was hit or miss. I did physical and occupational therapy. I received conflicting information from different people on how to use a hemi-walker, and whether I needed one at all. My appointments didn't have a set schedule. I knew what days I'd be doing therapy, but not the times. Sometimes therapy would conflict with other meetings, and someone would leave and come back later. The occupational therapists weren't good at listening to what I wanted. I was very clear about wanting to be able to dress myself and use the bathroom without help, but that didn't happen near the end. I thought the physical therapy was good. I worked with different people. They kept a close eye on me. They gave me a variety of exercises to help me increase my strength without stressing my back too much. The response time for the call button was not very good. I didn't use it too much since I had family staying with me most of the time. I wouldn't have wanted to stay here on my own. There were activities scheduled, but I didn't feel up to getting out of the room much. The food was good. I was able to eat in my room.

  • melissa adams
    ★★★★★ 7 months ago

    BEWARE! Desert Cove was the center picked for my grandfather after his hip replacement surgery. After reading their already low review rating I was a little uneasy placing him there. At first I was greeted by the admissions director Eric, where I discussed my concerns and explained my situation (having two little ones, which they don't allow, and living an hour away, with conflicting schedules; I explained the need of communication). I thought everything would be uphill from there on out, but I was very wrong indeed. On Saturday, 3 days from my grandfather's arrival, I visited him and noticed his wallet was gone. I reported it immediately to the front staff and the nursing staff after searching the entire room. I was told I would get a call Monday morning from Suzette the director of social services, but no call ever came. I called on Wednesday and spoke to Amy the director of case management, who I had already left a message for prior and never heard back, I asked her what the status of the investigation was and what I can do to prepare for my grandfather's next step. She provided some good information, and I was grateful, I was hoping that the wallet was just thrown in with the laundry and she told me that she would leave a packet for me to pick up that evening at my visit. When I showed up the packet wasn't there and instead I found a police report. A police report was filed without my knowledge and with my grandfather who was then only 50% cognitive (he didn't even give them the right address...). On Friday I checked my grandfather's bank account to see if anyone tried to use the cards and noticed there were two ATM inquiries, confirming indeed the wallet was stolen. No longer could I allow the benefit of a doubt and I called the executive director Michael Oliver. After leaving a strongly worded voicemail regarding my concerns and desire to speak with him I got a call from Suzette at 4:28 pm on a Friday with a voicemail saying Michael handed this over to her and she gave a list of things starting with how she was off on Monday. The fact that the director didn't think my concerns were important enough to even warrant a personal call back is shocking to me, seeing as I left a voicemail that there was now a confirmed theft on his premises and I had a list of other issues with his staff. Again I hoped that would be the worst of this whole situation and tried to focus instead on getting my grandfather to his discharge date a week away, by this point. This last Saturday I went to visit him and asked him how the care was, in my mind I thought "well, if the care is good then I can deal with this headache for a few more days.." and this is the experience he shared with me; he said on Friday he had to go to the bathroom (he can't get up and down by himself) so he pushed his call button, a man popped his head in, so he told him he had to use the restroom, the man said he would go get someone but no one ever came, he pushed the call button again, and another person popped their head in, and again they said they'd get someone, and again no one came, he did this TWO more times for a total of FOUR times and no one EVER came...so my grandfather was forced to poop on himself and sit in it until someone came to change him. That is the most inhumane thing I have ever heard and it makes me sick thinking that someone I love had to endure that experience in a time that he is supposed to be "in recovery". In his short stay he has become a victim not only of identity theft, but of neglect as well. Please do not send your loved ones here, and I hope that someone out there reads this and has the power to do something to stop this from happening again. I share my grandfather's experience in hope that it serves as a warning to any and all who are considering Desert Cove.

  • Brianna Wheaton
    ★★★★★ 3 months ago

    My grandmother was at Desert Cover for just over a month for hip rehabilitation. She was discharged with an IV left in her arm, a bad rash on her bottom and scaly dry skin from her knees to her feet. I tried several times to contact the Director of Nursing to express my concerns and figure out why the IV was left in and who would be taking it out she never returned my calls. I called every 30 minutes a few days later and they finally escalated my case. The gentleman I spoke with said all three were extremely unacceptable and should not have happened. The DON was assigned to drive out to the group home and remove the IV 5 days after she was discharged. She was rather careless and didn't offer much of an apology for the lack of care my grandmother received. Please, please, please do not send your loved ones to this facility. I've written a letter to their Executive Director to express my concerns and ask him to review their health/wellness standards and discharge process.

  • Jackie Homra
    ★★★★★ 10 months ago

    I want to give this place no stars. But no option so they get 1 star. Please do not send your loved one here! My grandma was not seen by a doctor or nurse for days. Nobody updated the family with a plan. She was hallucinating. Nobody cared, they kept saying "vitals stable" (which they probably took day of admission and never again). Went to visit her the next day. Absolutely comatose. Would not wake up. Not even with a sternal rub. Tried to get a doctor to come "he's on call", "vitals are stable". How bout you treat the patient, not the monitor. I called the facility and lit their ass up. This is negligence and told them either they get her to the ER or I will call 911. They only then started moving their ass. She had two seizures while waiting for EMS to get there. When finally at hospital she was in V Tach- deadly heart rhythm. She was then placed on a cardiac drip medications through her IV and sent to ICU. Will be reporting them for negligence. Do not send your loved one here, unless you want to kill them. Incompetent asswipes.

  • Mary Bauer
    ★★★★★ a year ago

    My Mom has been in Desert Cove twice. Both times she was very well taken care of. The most recent time she was given a private room and Sandy from admitting could not have been kinder to us. It was a stressful time but we have no complaints about Desert Cove. The food was good and the staff were kind and attentive. I would recommend them!!

About Desert Cove Nursing Center

General Information

Legal Business NameChandler Medical Investors Limited Partnership
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 3, 1984 (33 years)
Capacity120
Residents87
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Desert Cove Nursing Center

Desert Cove Nursing Center
was reviewed by Medicare to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

September 24, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$37,950 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Desert Cove Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 40min
ReportedExpected
CNA
1hr 10min
50min
ReportedExpected
LPN
1hr 5min
1hr 20min
ReportedExpected
RN
4hr 25min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.5%
97.8%
97.7%
97.7%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.4%
97.6%
95.1%
93.3%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
70.0%
54.5%
65.4%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.7%
22.0%
15.0%
20.5%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.4%
12.9%
14.1%
18.9%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
15.8%
9.5%
9.8%
13.3%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
13.5%
12.2%
15.0%
18.2%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
2.0%
0.0%
3.8%
0.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
2.8%
9.8%
4.9%
0.0%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
0.0%
5.9%
5.7%
5.1%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
5.4%
5.1%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
2.8%
7.3%
0.0%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
5.3%
4.8%
2.4%
2.2%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
3.1%
0.0%
4.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.6%
91.1%
92.0%
87.2%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
92.0%
92.0%
92.0%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
42.1%
47.5%
47.7%
49.2%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
7.6%
6.1%
5.2%
5.9%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
1.0%
0.4%
0.4%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.0%
0.2%
0.6%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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