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The Peaks, A Senior Living Community

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My name is Terry Namingha and i can't say enough good things about this place. Excellent care, probably the best place I've ever been to in Arizona, I appreciate the hospitality i received while there, i came in January in preparation for surgery in February, well my surgery didn't go so great and i ended up having to stay at the Peaks for awhile, their wound team there is excellent, they helped to heal my wound a little better so that my next surgery would go smoothly, And it did! So now i am looking forward to going back to recover and therapy. I have made great friends with the Nurses, CNA's and staff and they have become somewhat like family and they truly do care about you're well being and health i would highly recommend this beautiful place to anyone who is looking for a skilled nursing facility or a home away from home for those who need medical attention. They make you feel like family!!!

  • ★★★★★ a year ago

    This is a beautiful facility in the mountain trees but don' t let looks deceive you. Care is poor. Communication is poor. Follow up and progress information is difficult to get. The staff is always understaffed and as a medical professional I was appalled at the the frequent excuses about care I received. "sorry we don't have the ostomy supplies, we asked for them to be ordered, sorry you couldn't hear the message that was left you, they are doing construction on our gym, sorry the follow up MD appointments were cancelled be cause we forgot to send the needed supplies, or sorry the follow MD appointment was never made because we missed that in the discharge notes from the hospital." The case management team is the worst and the rudest people I have ever talked to before. They called the day before discharge and informed us therapy had been completed. When asked why the care taking family members were not notified they simply responded we talked to another family member and they should have told you. The family member they talked to was not the person coordinating the future care for our family member nor did they know they needed to contact anyone else with this information. They thought this was only sharing of information. These facilities hold care conferences and are supposed to include family with each one of these...this never happened. Shame on you The Peaks!

  • ★★★★★ 10 months ago

    the employee is not a good job for housekeeping. they are lack of communication, and not a good team player.don't recommend to work there. it will make employee unhappy to work for the company.

  • ★★★★★ 2 years ago

    For some reason, I was under the impression that a senior living center trained their workers to care for senior patients with different health problems; Alzheimer's included. My grandfather was rejected from this god awful establishment for fear of falling and taking his oxygen off. I guess I shouldn't assume that people who care for these people are competent enough to notice if these things were to happen on their time. I guess, i'm also curious as to why The Peaks advertises they are a caring facility that will take in any patient in need; but if they are too difficult to handle they are turned away. I am very upset with this facility, and will not be referring anyone to them in the future.

  • ★★★★★ 7 years ago

    I am a 59 year old Internist retired due to my health and moved from Roanoke, VA to the Peaks in May 2010. I have a 2 BR Bungalow...like a cottage which is just gorgeous. The views from my covered Patio are of the 12,500 ft. Francisco range and my backyard access is almost unlimited. I do astrophotography here as the skies are remarkably dark and most nights are clear. The food is very good and one can order from an a la carte menu from 7 AM till 7 PM allowing one to have breakfast all day. Grounds are very well maintained and spa services in the "Lodge" include a large heated indoor pool with hot tub and exercise equipment. My fellow residents are really wonderful, bright elderly folks who have a tremendous amount of experience to share. Everyone is very friendly. Its a bit pricey at $2600 per month, but much is included with that and I would say that moving here was one of my best decisions.! RMH, M.D.,F.A.C.P.

About The Peaks, A Senior Living Community

General Information

Legal Business NameNorthern Arizona Senior Living Community, LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 3, 2000 (18 years)
Capacity58
Residents56
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Peaks, A Senior Living Community

The Peaks, A Senior Living Community
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 24, 2014 - 4 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$20,000 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Peaks, A Senior Living Community require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
30min
50min
ReportedExpected
LPN
1hr 40min
1hr 35min
ReportedExpected
RN
4hr 10min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
-
-
-
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
98.7%
99.1%
100.0%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.8%
94.8%
94.8%
94.8%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.9%
48.2%
52.2%
62.3%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
14.8%
13.7%
13.2%
16.6%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
1.2%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.2%
1.5%
1.7%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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