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The Peaks Health & Rehabilitation

  1. Skilled Nursing Home Facilities
  2. Arizona
  3. Flagstaff Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • BARRIUS COCKENR
    ★★★★★ 3 months ago

    Trying to find a relative people not so helpful!!! Phone system sucks people don't answer the phones. Don't come here go to Haven's on University

  • Terriesa Selestewa
    ★★★★★ 5 months ago

    The Best dedicated caregivers in town. The company provides up to date training all year long and always accommodate staff and residents needs.

  • Stevie Lindemann
    ★★★★★ 7 months ago

    I used to work there about two years ago granted it's better than Haven health but the housekeeping crew were so rude and prejudiced against Americans I left they would talk about me in their language etc etc very unprofessional housekeeping crew. I have supervised before and that behavior is not tolerated

  • Mike Brandtmeier
    ★★★★★ 5 months ago

    Very good place to work. The residents, co-workers, and management appreciate the efforts of employees.

  • Sharadawn Miller
    ★★★★★ 2 years ago

    This is a beautiful facility in the mountain trees but don' t let looks deceive you. Care is poor. Communication is poor. Follow up and progress information is difficult to get. The staff is always understaffed and as a medical professional I was appalled at the the frequent excuses about care I received. "sorry we don't have the ostomy supplies, we asked for them to be ordered, sorry you couldn't hear the message that was left you, they are doing construction on our gym, sorry the follow up MD appointments were cancelled be cause we forgot to send the needed supplies, or sorry the follow MD appointment was never made because we missed that in the discharge notes from the hospital." The case management team is the worst and the rudest people I have ever talked to before. They called the day before discharge and informed us therapy had been completed. When asked why the care taking family members were not notified they simply responded we talked to another family member and they should have told you. The family member they talked to was not the person coordinating the future care for our family member nor did they know they needed to contact anyone else with this information. They thought this was only sharing of information. These facilities hold care conferences and are supposed to include family with each one of these...this never happened. Shame on you The Peaks!

About The Peaks Health & Rehabilitation

General Information

Legal Business NameNorthern Arizona Senior Living Community, LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 3, 2000 (19 years)
Capacity58
Residents53
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Peaks Health & Rehabilitation

The Peaks Health & Rehabilitation was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 13, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

September 29, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Peaks Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
30min
45min
ReportedExpected
LPN
1hr 50min
1hr 35min
ReportedExpected
RN
4hr 50min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
95.7%
95.7%
95.7%
97.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
-
-
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
59.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
21.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
19.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
5.0%
5.0%
-
-
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
-
-
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
7.1%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
2.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
5.0%
0.0%
-
-
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
5.0%
5.0%
-
-
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
-
-
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

100.0%
99.2%
98.4%
97.7%
91.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
87.8%
87.7%
87.7%
88.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.1%
67.3%
64.6%
72.0%
64.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who made improvements in function
13.8%
10.8%
12.9%
12.4%
15.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.5%
1.4%
1.4%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
0.7%
0.3%
0.6%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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