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Life Care Center Of North Glendale

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Betty Garner
    ★★★★★ in the last week

    My mom was placed in this facility from a hospital after being diagnosed with pneumonia. They have wonderful staff and their PT, OT, and Speech department is absolutely amazing. The facility has nice big rooms and the grounds are beautiful. The only reason I gave it 4 stars is because of their food. It is edible but not tasty. But the care she received has been wonderful. They are all very responsible whenever I call and ask questions. Thank you.

  • Phyllis Coppolino
    ★★★★★ 2 weeks ago

    Stay away from this place. Very good, caring therapists, a great wound care nurse when I was there, some good, even great nurses and aides - if you're lucky. Waiting for a nurse, during the night shift especially, was usually 3 to 4 HOURS. Their excuse was that only 1 nurse for 30-35 patients. Didn't get a correct meal order until the dietician and unit nurse intervened. Had to be moved to another room after an infestation of bugs in my room. No concept of sanitary procedures - and Life Care doesn't care. The toilet and shower are all in one, with a rusty commode used as a shower seat. The Care Coordinator was a joke.

  • ERIC Petty
    ★★★★★ a month ago

    This facility has an incredible staff from top to bottom! They take care of all your needs and never make you feel like a burden. The staff really seem to enjoy what they do and it shows through in their care of others. This is not to mention the great rehab therapists who know what they are doing and make a really tough situation your going through that much easier. I can't thank you enough for everything!

  • TEL MEME
    ★★★★★ a month ago

    Staff was wonderful, polite and professional. Rooms were kept clean food was better than average for similar type places.

  • Dwight Colbert
    ★★★★★ 2 months ago

    This place is not even worth one star! They have dropped to a 2 star facility with Medicare and soon after state comes in I am sure they will be a 1 Star or even closed down. My mother was here and they took horrible care of her! She was there 2 weeks and never saw anyone from Therapy! They only took my mother because she was a Medicare plan and Medicare pays more money, they knew they could not and would not care for my mother. They have a questionable relationship with Banner Thunderbird and my mother was sent before I even knew it! I was not able to visit this place or she would NOT have gone. They had 2 separate cases of BED BUGS while my mother was there, a outbreak on the 1st floor and 3rd floor! GROSS! I was told by the nursing staff that it was OK to have patients with CDiff & MRSA... SHARE ROOMS! I came in to visit my mother and timed how long it took for someone to answer her call light....it TOOK 39 mins! Even though my mother was not ready I still took her home and contacted social services of Arizona. If you really care about your loved ones DO NOT bring them here!

About Life Care Center Of North Glendale

General Information

Legal Business NameGlendale Medical Investors Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 10, 1986 (32 years)
Capacity223
Residents187
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Life Care Center Of North Glendale

Life Care Center Of North Glendale
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

February 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
ESomePotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
BSomePotential for Minimal HarmComplaint+InspectionAllow residents to easily view the results of the nursing home's most recent inspection.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Life Care Center Of North Glendale require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
4hr 5min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.7%
99.2%
99.2%
99.2%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
93.3%
94.6%
95.7%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
82.0%
78.0%
76.2%
76.0%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.0%
14.2%
9.5%
11.8%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.2%
13.6%
12.5%
29.0%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
11.1%
11.2%
9.4%
8.2%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
11.0%
10.6%
7.7%
13.8%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
15.9%
8.8%
13.9%
9.5%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
10.9%
10.2%
6.3%
6.1%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
5.7%
4.9%
3.1%
3.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
0.8%
0.0%
0.9%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
0.8%
1.7%
1.8%
2.6%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.9%
0.8%
2.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.1%
90.3%
92.9%
95.3%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.9%
93.4%
93.4%
93.4%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
40.5%
40.1%
47.0%
53.4%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
30.3%
27.5%
31.8%
27.3%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
0.4%
0.4%
0.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.8%
0.9%
0.5%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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