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Palm Valley Rehab & Care Ctr

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Nancy Lawrence
    ★★★★★ a month ago

    I was in the Arcadia W. 500 ward. Having to be away from your family for s month was hard for me but the care and support I received from the CNA's and RN made it easier. Everyday it was a how are you today , anything I can do for you today. No matter how busy they were they made you feel special. It wasn't just them but the Physical and Occupation therapist were there doing everything to help you be better. I would recommend this center to anyone looking for a second home for your loved ones. Thank you Palm Valley Rehab center

  • Dawn Walls
    ★★★★★ in the last week

    So my previous review would be clean and doesn't smell like urine BUT NOW! after 3 weeks I will be filing a formal complaint! My mother is worse off after being sent back to the hospital! I think this place is probably only good if you're not sick, and if you don't have an advocate or someone taking care of you Or visiting you everyday i feel very sorry for you. Horrible treatment! The one star is for CNA Virginia who I can tell actually cares. Scars, scabs, late dinner, chafing, no updates, limited staff, lost personal wheelchair legs Take your family home you'll do a better job

  • rey espinoza
    ★★★★★ 2 weeks ago

    Great place to work. Staff is warm and friendly. Food and Care is excellent! so come in and get tour.

  • Yvonne Silva
    ★★★★★ 3 weeks ago

    Hello my name is Yvonne i had the pleasure of staying at Palm Valley not just once but twice. The care i recieved there was AMAZING!!! The Staff made me feel so welcome. I was going through a very big life changing event and the staff was so understanding. The food was EXCELENT the CHEFs really know how to cook. My cnas and nurses worked so hard to make sure i was cared for. I also noticed the staff helping others wirh smiles and all the family members that came to visit. The place was clean and did not smell like a nursing home. When the time comes for me to go into a nursing home my choice is PALM VALLEY.

  • Kay Padilla
    ★★★★★ 2 months ago

    Stolen medication, place is old, hot and dirty. Do not use! They are in it for the insurance money!! Beware!

About Palm Valley Rehab & Care Ctr

General Information

Legal Business NameWindsor Palm Valley LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 28, 1999 (18 years)
Capacity170
Residents142
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Palm Valley Rehab & Care Ctr

Palm Valley Rehab & Care Ctr
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionProtect each resident from all abuse, physical punishment, and involuntary separation from others.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Palm Valley Rehab & Care Ctr require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 30min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
1hr 5min
60min
ReportedExpected
RN
4hr 45min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.3%
98.3%
98.3%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.9%
63.2%
52.6%
48.6%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.5%
25.5%
23.9%
19.4%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.2%
12.9%
10.5%
11.1%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
29.9%
27.2%
31.8%
32.1%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
6.2%
5.3%
6.0%
7.2%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
12.0%
9.7%
10.7%
11.9%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
6.3%
12.0%
6.1%
4.5%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
0.0%
2.5%
5.0%
4.8%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
1.9%
1.0%
0.9%
1.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
6.3%
2.8%
4.3%
4.5%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
1.8%
3.7%
1.7%
0.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
4.9%
4.8%
2.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.9%
0.9%
0.9%
0.9%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.5%
93.8%
95.9%
95.6%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.6%
92.6%
92.6%
92.6%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.4%
55.1%
51.0%
51.4%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
34.1%
32.2%
36.2%
36.4%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
3.6%
3.9%
2.2%
0.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.2%
0.2%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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