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Citadel Post Acute

  1. Skilled Nursing Home Facilities
  2. Arizona
  3. Mesa Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Kyra Hines
    ★★★★★ 2 months ago

    Citadel has some of the best people I know working for them and caring for the residents! I would not want to spend my days anywhere else . I absolutely love the way they handle everything. Most places push the little things aside. Then I realized that citadel post acute employees go out of there way for everything even the small things . Everyone in every department work very hard and try their hardest to accommodate and make the residents comfortable while they are going through they're recovery stages.

  • mike ball
    ★★★★★ a month ago

    My wife stayed for 20 days and was treated very respectfully, with dignity .From the moment she arrived until she was discharged, the quality of care and attention she received was outstanding. Having read the other reviews, I need to refute their claims. I had no other place for my wife to go. I thought I would be taking her to a place that should have been condemned BUT that is NOT what I found. The place is well run, from the Director and all his staff, The nurses, CNAs, and even the housekeepers were very hospitable, friendly and helpful. Although I did not eat the food, it smelled good and my wife's roommate said it was all good and tasty. I felt my wife was well cared for. With 41 years of marriage under my belt, her safety and care is the most important things to me AND I got it here at Citadel.

  • Krista Dickson
    ★★★★★ 2 months ago

    I have worked at Citadel Post acute for almost 6 months now. I have worked in many facilities in the past and by far this has been the best! Staff works hard and with passion. Therapy is amazing and there are lots of fun activities for the residents to participate in everyday! I am see myself working here for a very long time!

  • Sarina Rose
    ★★★★★ 2 months ago

    I have been a nurse for 10 years and worked at Citadel Post Acute for 2 years now. Citadel has by far been my favorite. The staff is like family to me. We help each other, respect one another, and truly enjoy what we do. Management at Citadel is amazing. They are hands on, helpful, patient, and have tons of experience. They go above and beyond for staff and the well being of patients. They are the most hands on of any facility I've worked at before. Thank you Citadel Team for all you do!

  • Winnie Pierpoint
    ★★★★★ 2 months ago

    I've worked at Citadel for nearly a year now. I was blown away by the open, friendly staff and the feeling of family in this building.. It is a breath of fresh air to come to work every day knowing my family will be there with me. The staff are hard-working and willing to help each other. People talk about mission statements when you start a new job and then you never hear it again. At Citadel, I hear our core values all the time and it reminds me how fortunate I am to work with some amazing and dedicated people. Thank you, Terry and Heather, for giving me a new home. Winnie Pierpoint

About Citadel Post Acute

General Information

Legal Business NameHigley Healthcare, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 1, 1985 (34 years)
Capacity128
Residents79
Percent Occupied62%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citadel Post Acute

Citadel Post Acute was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Citadel Post Acute has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citadel Post Acute require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
1hr 25min
45min
ReportedExpected
LPN
1hr 5min
1hr 15min
ReportedExpected
RN
5hr 5min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.5%
98.5%
100.0%
100.0%
97.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
96.4%
100.0%
100.0%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
85.0%
-
-
59.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.6%
18.9%
20.0%
15.9%
21.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
33.8%
23.2%
9.1%
7.7%
19.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose ability to move independently worsened
15.5%
7.4%
8.2%
6.5%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antipsychotic medication
13.0%
5.7%
15.9%
20.5%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose need for help with daily activities has increased
1.7%
3.6%
2.1%
2.1%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who lose too much weight
14.0%
17.6%
5.1%
7.9%
5.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of high risk long-stay residents with pressure ulcers
29.5%
20.4%
10.2%
7.3%
7.1%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who self-report moderate to severe pain
1.9%
8.0%
2.2%
2.4%
2.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who have depressive symptoms
3.3%
1.8%
6.2%
4.3%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a urinary tract infection
3.3%
3.6%
4.0%
4.3%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
0.0%
6.5%
2.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.3%
94.2%
98.9%
99.1%
91.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.8%
87.5%
87.5%
87.5%
88.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.6%
46.5%
52.0%
56.5%
64.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who made improvements in function
40.2%
32.3%
32.2%
24.6%
15.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
1.1%
0.6%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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