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Desert Blossom Health & Rehab Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    I stayed here for a month. Half my time here was difficult (1 star), but the other half was better (3 or 4 stars) once they got the hang of things. Inside aesthetics were poor & a bad smell permeated the area. The worst part was when I was telling them my bed smelled like urine. I stated this consistently throughout my 4 weeks there. They responded saying that they'd been wiping down the beds every time I had an accident. The day I discharged I had a family member lift the cover on the bed (which was removable & the staff kept saying it was being properly cleaned) & it was soiled from top to bottom with urine (my bladder control was poor & I peed the bed frequently), not having been cleaned once the 4 weeks I was there. Once, because I couldn't get them to put railings on my bed, I was hanging onto the edge of the bed trying to keep myself from falling completely off. My weakness was such that I didn't have the strength to get back into the bed or get myself to a position where I could press the call light. I was stuck in that position for around an hour before someone came in & assisted me. Some of the staff were excellent, but some were horrific. I was treated rudely at times when I asked for only female staff. Due to assaults from males when I was a child, it is very difficult for me to have male staff help me when I am in a vulnerable state. Some of the males took it personally, saying things like, "She just doesn't like me," & inisiting they could help. That my request was unreasonable. I asked for them not to use foul language in front of me (in my room) & was mocked for the request (they made fun of me outside in the hall where I could clearly hear them) & the profanity actually increased. The food service was poor initially, but kept getting items that contained allergens that I could not eat. The chef was an incredible person, but it seems the communication was poor. Therapy staff is excellent, but this is not a good facility for patients needing therapy because the therapy staff to patient ratio is so poor that it's hard to get an appropriate amount. Therapy has a a machine that I've never seen anywhere else - a sort of anti-gravity treadmill that is excellent for patients with difficulty walking. The showering rooms are very nice. The outside garden areas are beautiful & had lots of butterflies & beautiful birds. Especially in the early mornings. The Director of Nursing ended up being very kind & became a good advocate for me in the end.

  • ★★★★★ 7 months ago

    Desert Blossom really blossoms with caring and altruistic staff and management. The administrator and the DON are good listeners. Very clean environment. Good people, good care, good environment.

  • ★★★★★ 9 months ago

    My wife's mother was transferred into this facility on a Monday. My wife called several times a day for several days trying to track her Mother down. Each time they would transfer her call to an empty room where the phone just rang. No matter what she asked, they would just transfer her call to an unanswered extension. Eventually I called on Friday and (after getting hung up on once by "Billie Jo") found out that she had been transferred out of the facility on Thursday. She had called 4 times on Friday alone, and, they had continued to give my wife the same runaround--after her mother had been transferred. I asked to be transferred to a supervisor and got another unanswered extension. This place is apparently tremendously unprofessional to the point where I'm ready to contact the licensing board.

  • ★★★★★ 8 months ago

    Constantly late with medication and treatments. Rooms are double occupancy and very small. Absolutely no privacy. Food is worse than hospital. Terribly understaffed but staff is friendly.

  • ★★★★★ 10 months ago

    My grandmother was in here and she hates the food there. When she presses the red button for help the nurse take too long! The nurses are nice though.

About Desert Blossom Health & Rehab Center

General Information

Legal Business NameWalnut Holdings, LLC
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 4, 1988 (29 years)
Capacity106
Residents79
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Desert Blossom Health & Rehab Center

Desert Blossom Health & Rehab Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

January 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Desert Blossom Health & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
1hr
45min
ReportedExpected
LPN
1hr 10min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
88.9%
88.9%
88.9%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.1%
100.0%
100.0%
100.0%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
30.8%
38.1%
47.8%
52.2%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.8%
27.3%
25.5%
18.2%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.4%
40.7%
18.2%
14.6%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
11.8%
16.7%
19.1%
19.6%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
9.1%
12.2%
9.5%
9.5%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
4.8%
4.3%
4.8%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
5.9%
8.3%
4.2%
4.3%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
5.1%
2.6%
5.7%
3.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
14.6%
7.1%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
11.8%
6.2%
4.2%
4.3%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
1.9%
0.0%
6.2%
6.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.8%
93.3%
93.5%
88.3%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.0%
88.8%
88.8%
88.8%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.8%
77.4%
77.6%
76.6%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
11.5%
10.6%
8.5%
9.5%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
2.5%
2.7%
1.2%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.6%
1.2%
0.6%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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