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Mesa Christian Health And Rehabilitation Center

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Charles Brookins
    ★★★★★ a week ago

    I called to check and see if they were hiring and the receptionist was very rude. I was blown away because that's suppose to be the face of the facility. I was hung up on when I called back and ask for an immediate supervisor. She disconnected the call so here I am writing my review I am a certified LPN and I would never work for this facility ever. Wouldn't even wanna risk my certifications on a place like this

  • Scarlett Knight
    ★★★★★ 3 months ago

    Medicare rates this facility in the 4-5 star level which helped me pick it out in the first place. If it gets that kind of rating its more like a 5 star rating for the abject poor. I would say up front...outdated environment, understaffed, and in need of some attention to making it a more pleasant environment to stay in. My mother was placed there at two different times June to Sept 2016 and Jan to March 2017 and so I was at the facility frequently and in the end before my mom died (at the facility) I was there every day. Here's some observations and comments about my experience from 2016-2017. MY BIGGEST GRIPE with this facility is that she had been in their care a second time for over 3 months and when she died I did not get ONE CALL from the administrators to give their condolences. They all knew who she was. I had all the nurses always offering me condolences as her time got closer but was APPAULED that administrators didn't even have a policy in place to at least give a condolence call or card considering they had known her two seperate times of at least 3 months each stay.**The appearance inside of the facility needs a complete update and rennovation. It was more like being back in the 60's and the rooms are more like small shared hospital rooms. Although some residents have some personal items thrown in, and there is a TV and sometimes a dresser in the rooms, its still very clinical rather than invitingly homelike. Even though the place is divided into different areas for different levels of care, more attention should be put into making it feel more like home and less like some hospital camp they got sent to. Especially for the long term patients, this becomes their home and it should be a lot more individually tailored if they are going to stay there for years or die there. It should be more like a motel, rather than a hospital environment of just a bed. **The Staff were always cordial and nice to me, the receptionist, the nurses and aides, all the way up to the administrator (Marlena and Kim at the time) and my mom stayed at several different stations within the facility. All around I felt the staff did a good job considering the patient load they had, and the demanding nature of those elderly patients. I never came into see my mother dirty or smelly. My moms personal clothing often got lost (in their laundry system) and personal treats for my mom I brought in never really got used by her. When around staff, I did not hear too much gossip" about the place" or much dissention from the workers about working there. Mostly staff were doing their jobs, at their stations, or in with patients. But they are understaffed big time. **Medical attention and cleanliness: The facility was always clean but did frequently smell of urine or feces as you walked by certain rooms, but considering many of the patients were bedridden this is not uncommon for the type of facility. Still they seemed understaffed especially when It came to general upkeep of patients individually. There is no resident doctor there every day there should be a doctor on site 24/7 not just a NP who comes around once or twice a week. Although my mom, on her second placement there was in much more decline they took good care of her until Hospice was called in for her. That does not mean that it was a good environment for her or for anyone living out a monotonous existence or their last days of life there. It was sterile and depressing. After Hospice was called for her, it seemed "too many cooks" and I had to consult with so many people just to get the point across that I wanted her comfortable as she waited to die. My mother died there in March 2017 in the middle of the night, I missed her last breath by 10 minutes (at least they called me but called me too late) and they removed her body shortly after I got there. I give it 3 stars only because it was clean, and staff were friendly. So many other areas needed improvement or revamping all together especially environment., individual care and some policies.

  • Anonymous Anonymous
    ★★★★★ a year ago

    Worst place ever compared to the eight facilities I have worked. The front office staff are rude & don't have the slightest clue what customer service is. If employed at a facility with a name including "Christian", you would like to believe there are Christian values, kindess, & love. These are the least you will see at Mesa Christian especially from front office staff. Bad representation for the facility if you ask me.

  • DDD
    ★★★★★ 11 months ago

    Don't take any family member here. Our mom died here, and we live in another state. when we tried to get any kind of information they refused to help us, or let us know where our mom was taken, they hung up on us, and we had no idea where our mom was taken to. Horrible people to deal with, disrespectful, and rude.

  • Kevin Fox
    ★★★★★ a year ago

    Do not try to place anyone here. I work in the human service field and when resourcing clients for further treatment there was verbal discrimination to the point I felt obligated to write a review in hopes of placing a loved one in this facility.

About Mesa Christian Health And Rehabilitation Center

General Information

Legal Business NamePinnacle Health Facilities Xxvi Lp
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 5, 1989 (28 years)
Capacity191
Residents117
Percent Occupied61%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mesa Christian Health And Rehabilitation Center

Mesa Christian Health And Rehabilitation Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 28, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

September 10, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
BSomePotential for Minimal HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mesa Christian Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.8%
98.8%
100.0%
100.0%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
80.9%
77.5%
70.6%
72.2%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.1%
18.2%
19.5%
17.6%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.3%
4.6%
21.4%
9.7%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
16.9%
17.9%
15.7%
14.0%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
7.0%
10.4%
11.1%
3.5%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
2.6%
5.4%
2.4%
1.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
5.1%
3.7%
4.7%
6.7%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
0.0%
1.2%
1.2%
1.2%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
8.6%
3.5%
2.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
3.8%
6.1%
1.2%
2.2%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
3.8%
3.7%
2.3%
3.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
4.6%
0.0%
1.1%
2.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.8%
90.7%
91.7%
95.8%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
61.9%
61.9%
61.9%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.0%
54.3%
54.1%
68.4%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
8.0%
11.7%
6.6%
7.4%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.7%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.5%
0.4%
0.4%
0.7%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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