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Mission Palms Of Mesa Health And Rehabilitation Ce

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 4 weeks ago

    The overall staff was great. However, the main Nurse Practitioner was horrible. She is unprofessional, will not take the time to consult, behaves as if everything is an imposition on her time. For loved ones, it's very disheartening and makes you wonder how she treats patients. She is clearly in the wrong field of work.

  • ★★★★★ 5 months ago

    My elderly Dad has been trying to get a refund of an overpayment he made to Mission Palms for three months now. Were told it was sent; it wasn't. Admin there generally do not answer their phones or return messages; you just have to be lucky to catch them. Then next time you call they say that person no longer works there, so you have to start all over. It's been a frustrating runaround for a 91 year old WWII vet who lost his wife of 71 years. Place is very clean (but don't let that fool you) The nurse assistants are very sketchy and the admin staff is horrible, rude and completely disorganized. We moved my very ill mom out of this place because the admin staff was so uncaring and just plain mean to us when my mom was in the last few weeks of her life. I would recommend you DO NOT take a loved one who has any kind of life-threatening condition (stroke, heart attack) to this facility unless you can stay there 24/7 with them. And good luck if you advance pay for long term care. Don't know if we will ever get my poor father's money back.

  • ★★★★★ 9 months ago

    I would never again allow anyone I love (or even anyone I didn't like) to be treated here. My wife was recovering from surgery on her leg. From the start, we knew something was wrong. I asked a nurse if a specific medication was in the mix she brought to my wife and she didn't know. I sent her to find out before giving my wife her meds. That's just one example of the lax way care was given. A few days later, another nurse called and said my wife was having trouble breathing. Fifteen minutes later, my wife was gone. I never even got a sympathy card from this place. Then again, I don't think Hallmark makes a "Sorry your wife died on our watch" card.

  • ★★★★★ a year ago

    We had a very dear friend end up in hospice here for a few days. While we thought the nursing staff was attentive, the administration left a lot to be desired. We paid over $2800, but within two days our dear friend passed away. More than 8 months later, we have still not received a refund for anything. They don't return our phone calls, they are rude, and now they say it will be an additional 30 to 45 more days before we can expect to see the money. It makes one wonder how much money they with hold because grieving families don't follow up about the unused portions of fees that were paid.

  • ★★★★★ 7 months ago

    My family member was walking with a walker, sitting up in a chair feeding herself, using the restroom etc when she arrived at MP. After six days of watching her deteriorate we had to argue on the phone with the nurse practitioner to get her released to an ER due to her deteriorated state. Finally she was admitted to ER, then hospital. Several infections, dehydrated and loss of muscle tone due to being forced to stay in bed for 6 days at MP. She would have died if we'd left her there. MP is understaffed, LPN's did not properly care for her, PT and OT practically non-exsistant. ST was the ONLY positive caring person who treated her. In 6 days she was never seen by a dr or practioner. Don't fall for the appealing look of this place. Trust me! Once your loved one is admitted, they will not get the proper care that they need. Administrators are lazy and don't care!!! Minus Ten stars!!!!

About Mission Palms Of Mesa Health And Rehabilitation Ce

General Information

Legal Business NamePinnacle Health Facilities Xxvi Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 5, 1979 (38 years)
Capacity100
Residents50
Percent Occupied50%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Mission Palms Of Mesa Health And Rehabilitation Ce

Mission Palms Of Mesa Health And Rehabilitation Ce
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Mission Palms Of Mesa Health And Rehabilitation Ce require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 35min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
4hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
96.9%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.4%
6.9%
12.9%
17.9%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.4%
8.8%
16.9%
3.6%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
22.9%
21.2%
15.2%
12.5%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
17.1%
10.7%
23.3%
17.9%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
5.0%
2.5%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
5.9%
3.1%
6.5%
3.1%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
9.7%
0.0%
3.4%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
3.3%
3.1%
3.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
0.0%
3.1%
6.5%
6.2%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
2.9%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
7.9%
9.7%
7.1%
8.3%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.7%
96.4%
94.3%
92.2%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.4%
95.2%
95.2%
95.2%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
43.4%
45.0%
39.2%
39.1%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
4.5%
4.7%
5.6%
4.6%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.5%
1.6%
2.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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