★★★★★ 2 months ago
Montecito is average in the medical care community. Average is a bad thing. My elder relative was there for rehab care.
Wife & I have personal experience with at least 12 such facilities. We have helped out 6 elder relatives in need of long-term care. Wife works in healthcare and knows the industry's reputation of about 12 more.
That being said, the industry average is far from what a person would want and expect for a loved one's care.
All such facilities claim to meet "the state minimum standard of care". Have not yet seen one that meets that standard consistently! The kicker - the state's standard is so low that a prison would qualify. Maybe that is where the standards are derived? Arizona must change it standards! And it's monitoring. We know of one facility that gets notice of a "surprise" visit by the state due to the "cozy" relationship with one of the administrators!
How many other facilities have made this cozy relationship?
Staff turnover is extremely high at most all such care facilities. Low pay, hard work, uncaring management, poor benefits, some nasty residents & family members, constant expose to nasty illnesses. Training is poor to non-existent. Administration is uncaring, turns loving, caring staff into hardened "not my job", uncaring mentality. Don't you just want to apply?
There are some very caring staff at Montecito. And the staff-to-patient ratio seems a bit better than most.
In spite of claiming to "be staffed per minimum state requirement" most such care facilities rarely are, especially on weekends and nights.
The place is clean & does not smell as do many facilities. Montecito looks nice. Remember looks are skin deep. They all try to look nice.
The food is generally OK and served timely.
Administration lies about details. One person says something, another denies it. Communication is poor. We were told "oh the staff should have told you", yea right!
They claimed to have called the main contact number when relative fell. Problem is - they wrote down wrong number. Worse yet - they never even tried the 2nd contact number which was correct!
A person can overlook one or two things. Montecito has too many issues to overlook! Saddest part - they are average. Best of luck to you in your search.
★★★★★ a month ago
A Great Facility with Great staff working,One CNA in particular was the best ever,Her name is Linda Kramer Gonzales this Woman/CNA is so Respectful and does her Best always,She is so Professional and highly recommended.I would vouch for this Facility.
★★★★★ a month ago
All you people on here saying that this is an amazing place absolutely disgust me. PLEASE DON'T SEND YOUR LOVED ONES HERE !!
★★★★★ 2 months ago
Lies and more lies. My dad was released from Banner to this place for REHAB to get strong enough to come home. He was walking, talking, and eating prior to two weeks bed-time at Banner for pneumonia. He came in on Sunday (ready to FIGHT and get better and come home, in HIS words), had rehab on Monday, it's now Friday and Monday was the first and last that he saw of rehab. When I asked the rehab office, they said "he's hospice, no rehab". Talk to hospice and they say he's not hospice until he's discharged. Talk to his case manager "Peris" and she says that he's getting rehab but if he doesn't show improvement, he'll be discharged, so he needs the hospice when that happens. How can ANYONE show improvement when they've had only ONE session of rehab in Sun, Mon, Tue, Wed, Thur, Fri (count them) 6 days. ? What do you have to compare that with to SEE whether he got better or worse?! So I talked to TJ, the director of rehab today (Friday) to see WTH is going on. He was going to find out, but I won't find out now until I see TJ again. So my dad spent two weeks in a hospital bed, and now nearly another week in a hospital bed in Montecito for REHAB, where he's had only ONE session of rehab, but we're under threat of him being discharged by his insurer (per Peris on 7/27/17) because he's not showing any improvement... but hospice can help him once he's discharged. Get the picture??? I'm starting to.. Keep in mind, this man was walking, eating, and fully functioning three weeks ago. He's now losing hope along with his muscle loss, and they all have him on tube feed and won't feed him because they're afraid he'll choke. Rehab?!? They gave him some applesauce on Monday...
★★★★★ 3 months ago
My mother in law has been in this facility for the past three weeks and has had SO MANY issues with the staff! She can ring the bell and maybe in 15 minutes someone will come in, turn her bell off and THEN say someone else will be in to help...maybe within 20 minutes! Last night an aide came in to clean her catheter and reinsert. She said it became so painful and then she realized she was swelling up like a balloon everywhere! She rang for help to no avail, no nurse, no aide, no doctor, so she called 911! After the police arrived she got some help. Why in the hell did she have to call the police so she could get help from a nurse on duty??? She may be a little cranky, or a lot, but she's 96 years old and in a lot of pain I'm sure. Possibly to do with her impatience the staff has been nasty to her and unresponsive to her needs. As small as this may sound, just as a sidenote, the food pretty much sucks. She told me this morning she got oatmeal for breakfast with no milk, When she told one of the aids they just told her, "oh well, Maybe next time you'll get some".
Should we alert Medicare or the health department!!
I would not recommend this facility to a dog!!