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Sante Of Mesa

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 7 months ago

    My husband has been here only 3 days and is not able to get out of bed or even move around due to an external fixation on his leg. The aides have never offered to bathe him...I do that when I get there in the afternoon because no one else has done it. No one bothers to give him the daily menu, so I have to try to find one; his meals sit at the nurse's station and get cold, before I can finally chase them down. Fortunately he is not a diabetic waiting for a meal! Pity the patient who has no one to do these things for them. The facility is clean and rooms are pleasant and nurses are efficient, but if you are confined to bed, you seem to be ignored.

  • ★★★★★ 9 months ago

    you have a knee replacement and can get to the dining room on your own for meals or call and order your meals you MIGHT be OK here. My husband has been here 2-1/2 days. He's had a stroke. The first nurse tried to move him in his wheelchair and couldn't figure out why it wouldn't move. I had to tell her that his feet were stuck all the way under the chair. I'm surprised he didn't break an ankle. Then she tries to get him transferred from his wheelchair to the couch and falls to the couch with him. I told her he was wobbly and then she said I guess he is. Dah! He can't speak but a few words. So when she leaves he starts moaning. So I ask him if he hurts and he rubs his bad leg and calf. He hardly has any feeling in it, so what the heck. Then I order him supper. He is on a mechanical soft diet. They bring him pasta with sauce and chicken. Then chicken is chopped in one inch cubes. It should have been chopped smaller. If he swallowed that he would choke. I chopped it up for him. Then he gets a hamburger and French fries. Not a problem if they chop them. And I even tell them twice. They said, "Don't worry the kitchen knows what he can eat." They send him the hamburger chopped in four and put back in the bun. A fourth of a hamburger is not soft. Then there were steamed baby carrots. Not cut-whole. Not soft. Good thing a friend happened to be there to cut them up for him. Then no lunch. The friend asked about him getting something. They said they thought the friend would order it for him. How would he know to do that?? They assume and don't come and check if he's eaten. Tonight they brought him a tuna sandwich cut in half on toast. Is toast soft? EEK. And he can't push the nurse button so he can go for hours without anyone checking on him. They are to busy answering the other people's call buttons. I called the nurse today and asked if he could be moved to the couch. He said he'd be back in five minutes he was getting something for someone else. He came back 45 minutes later. What am I going to do????

  • ★★★★★ 8 months ago

    Thank God for this place. My wife was elsewhere for five days and no help what soever - got her transferred here - what a blessing. Could not have asked for better care. Outstanding care from PA, nurses and aides even as she was placed in hospice and passed away several days later. Thank you Sante for your love and caring support.

  • ★★★★★ 5 months ago

    It should be negative stars! My mother is recovering from a knee surgery and these so called nurses refuse to give pain medication and even refuse to help her get to the bathroom. This place has the most incompetent employees that should not be in the health care field. And the main nurse is very rude to patients and their family members. Find another place to take your family member!!

  • ★★★★★ a year ago

    I can't take away stars for the therapist. .All of them were great. ..very caring and worked hard on the patient. Our other experience was not so good. Understaffed, untrained. They might as well close down on weekends, there is no therapy and very little staff. This could be a good place if the patient just needed therapy., but if medical attention is needed. ..stay away. Medical needs were never addressed. A family member needs to be there at all times if meals, medication and personal care is needed. At a cost of $950 per day, one would think one would get decent care.

About Sante Of Mesa

General Information

Legal Business NameAsante Of Mesa, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 14, 2011 (6 years)
Capacity62
Residents62
Percent Occupied100%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sante Of Mesa

Sante Of Mesa
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 21, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaintTry to resolve each resident's complaints quickly.
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

March 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sante Of Mesa require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
1hr 10min
55min
ReportedExpected
LPN
1hr 30min
1hr 55min
ReportedExpected
RN
5hr
5hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

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95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
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96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
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57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
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22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
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-
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18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
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-
-
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16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
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-
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13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
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-
-
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9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
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-
-
-
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
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-
-
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3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
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-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.4%
92.8%
95.1%
96.7%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
90.0%
90.0%
90.0%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.6%
49.5%
50.0%
51.4%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
24.2%
30.9%
31.9%
32.5%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
1.1%
0.4%
0.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.1%
0.1%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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