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Plaza Del Rio Care Center

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Rhea Kohlman
    ★★★★★ 7 months ago

    I can't say enough good things about the Brookdale-Plaza del Rio care center and its entire staff. My father-in-law moved in in January of 2017. He was declining rapidly. Everyone -- administrators, his doctor, kitchen staff, hospitality staff, and especially his nurses and nurses aides, treated him and our family with the utmost respect and kindness. They met all of his needs and more. In fact, he never had to wait more than just a few minutes for anything he needed. When he was still able, they helped him with his exercises and getting him out of his room to visit with other residents. They made sure he was always clean and comfortable. Family members were able have meals there with him. They even did his laundry for him saving family from having to haul it back and forth. He told us often how much he liked it there which made us feel better about not being able to keep him at home. In his final few days, our family stayed with him around the clock. Everyone there was so kind to us, bringing us trays of food and drinks, extra recliners for our comfort, and repeatedly asked if there was anything else they could do for us. I'm very grateful that we had the help and support of the folks at Plaza del Rio.

  • Jason Moore
    ★★★★★ 7 months ago

    Run away from this place as fast as you can. To bad it has to at least get 1 star because it deserves a negative number for sure.

  • Jackene Davis
    ★★★★★ a year ago

    If I could, I would give this place 0 stars. I was told it was so great. I found out first hand when my Mother was sent there for therapy after a hospital stay. She was there 2 weeks. She called it the "torture house". She would ring her buzzer for assistance & maybe 3 or 4 hours later, someone would appear. Mostly, if I was visiting, I would have to go out & find a nurse. I witnessed several ladies sitting at the nurses station while a white light & annoying bells were ringing from a patient who needed help. I inquired after standing there for 20 minutes what the light & bells were. Their response was "oh, it's someone in their bathroom who needs help" and there they were at the desk ignoring the patients cry for help. Well, my Mother passed away one day after leaving this hole. Got a call from her nurse that morning saying she was sending her to hospital because she was babbling. I figured she had had a stroke & wondered how long the poor soul laid there without help. She ended up in hospice that same day. The nurses at hospice cleaned her up, put on clean pj's and asked me about her & why she was so red. They said they have never seen anyone with such a red bottom & rash. I hope you will never trust your loved ones to be in this place.

  • Alex antoski
    ★★★★★ 8 months ago

    Kind staff. Clean facilities. Happy with the care given my Dad.

  • Kenneth Daly
    ★★★★★ a year ago

    if youre looking into facilities of this type, for yourself or a loved one, you can stop right here. I've resided here for just shy of 7 years and I must say, not once have I been dissatisfied. PDR is a model of what a care center should aspire to. The place is very clean and kept that way by the diligent efforts of the housekeeping staff. PDR boasts a healthy sized medical staff including nurses and Nursing assistants which are on-duty around the clock. The amenities here are plentiful.Residents are treated to cost free cable television, free wi-fi internet, free laundry and an activities room that is staffed all day, During normal business hours. the Activities that are available include movies (the activity staff subscribes to Netflix) and a well stocked vhs collection. They offer free access to their WII console and will play with you if the need exists. Daily, they offer a light exercise program geared to the wheelchair bound. On some weekdays, they offer art classes for things such as (but not restricted to) handmade jewelry, pottery, paintings and other objects d'arte. On the other days of the work week, games such as bingo, numerous card games, pokeno, board games, dice dominos and a plethora of other games. On weekends, Bible Study is held, free for all. On Sundays, a non-denominational church service (but which favors the Christian faith) is also held. The facility also boasts a formally trained , certified and licensed therapy staff and a well equipped physical and occupational therapy area. A full time computer room is available for use, offering not only computers boasting windows 10, but also printer, copier, scanner and fax service that are open to residents. The dining facilities are available for meals every lunchtime, breakfast and dinner with special orders made available during meal times and between. The food is the best offered by facilities of this type in the valley, with special menus on Holidays to reflect the significance of that holiday. Laundry service is available and operated every day of the work week. Soiled items are collected and transported to the Laundry rooms and distributed back to the residents later by the housekeepers. Residents are housed in either private or semi private, air-conditioned, rooms with a view with commensurate costs and each room has 1 or 2 single, adjustable beds, complete with an individual call-light and a telephone with free local calling at each one. Each resident has sole access to, or shares with a roommate, a rest room. Parking is high-capacity and most spaces are covered. Each room is thoroughly cleaned on a daily basis. And trash is collected repeatedly through the day. Each resident is given private space with each bunk seperated from the other by an opaque curtain. Each bed has a private, remotely-controlled television. They also have an individual closet and drawers (although the drawers are quite shallow and dont hold much There are no enforced bed time, as well as no set time for wake up. A hair stylist is available every tuesday as well as periodic visits from a podiatrist, (with approval of insurer). In summation, you can be put at ease if you have a loved one needing to be placed im a facility such as this and rest assured anyone who does live here will be treated fairly and with respect.

About Plaza Del Rio Care Center

General Information

Legal Business NameAmerican Retirement Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 10, 1987 (30 years)
Capacity128
Residents105
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Plaza Del Rio Care Center

Plaza Del Rio Care Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionSend unopened mail from residents and promptly deliver unopened mail to residents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Plaza Del Rio Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 55min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.9%
98.9%
98.9%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
97.6%
97.6%
93.8%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.3%
79.3%
70.4%
70.0%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
28.8%
18.1%
17.6%
19.1%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
29.7%
24.8%
25.0%
23.3%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
14.8%
20.7%
25.6%
17.6%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
22.9%
15.9%
11.1%
10.3%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
32.7%
34.0%
30.3%
32.1%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
11.0%
9.6%
10.8%
6.5%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
2.6%
5.3%
6.5%
9.2%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
4.8%
10.1%
1.4%
5.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
9.7%
8.2%
12.9%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
1.1%
3.5%
3.5%
4.2%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
3.0%
6.7%
4.4%
2.4%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.9%
89.1%
89.6%
91.5%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
92.1%
92.1%
92.1%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
43.8%
48.4%
56.1%
57.9%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
52.5%
51.4%
42.7%
44.4%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
0.0%
0.0%
2.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.6%
0.5%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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