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La Estancia Nursing And Rehabilitation Center

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Us Them
    ★★★★★ 3 months ago

    As with any place there are both good and bad workers. So I will stick with the facts here. My 91 yr old grandmother was there for 12 days. It took them 9 days to get her medication doses correct, even after correcting them several times. Four times they overdosed her with adverse effects. They never got her food allergies or preferences correct, even though I corrected them every day (even speaking directly with the kitchen staff). Therefore my grandmother wasn't eating enough, and didn't have the energy to get well. During the 12 days they never gave her a shower. We had many bad experiences with the nursing and management staff. They even accused my grandmother of being manipulative (until I told them she couldn't hear). One day they overdosed her pain meds so much she had to refuse therapy because she was so groggy and sick. I will say that the Therapists were all good. Very patient and kind. You can see they put their money into the Therapists and skimp on the nursing budget. Even though the therapy was good, she wasn't making good progress because of the nursing staff (wrong meds, wrong food, etc). Bottom line, I would only recommend this place for a younger person who can stand up for themselves if there is an issue. And keep your expectation low.

  • Sheri Shaheen
    ★★★★★ a year ago

    I am a friend or relative of resident My fiancee had emergency surgery due to spinal stenosis. He needed to be in rehab for several weeks and is currently still in. He was living in Phoenix, and I was living in Florida. I flew in from Tampa not knowing where I was going to stay because of affordability. So, I just want to say thank you to the wonderful staff, especially the intake director, the Executive Director and the client Liaison. They accommodated my fiancee and I when we didn't see another way out. We are very pleased with the customer service and the therapy that he is receiving. You know we are only given one body so we must take care of it to the best of our ability. I feel so happy to know that he is in good hands.

  • Egle Dixon
    ★★★★★ a year ago

    It's me( ALDONA FROM SEDONA ) My Dear Gregory Sc. Angela D. Mark, Rebeca ,Adriana ,Gil ,Lori Manani,Jennifer and all staff ... I can honestly say I had the best care possible. I wish I had everyone's name so I could thank everyone individually, including the receptionist.The people I met were kind, caring and very professional.They worked as one in complete harmony. The atmosphere was professional and yet had a personal touch which included all the staff . The Rehab very,very clean and beautiful ! You started me on exercises that were always challenging and never extended me too much. With your good sense of humor you were able to get me to relax, and with your ability to read people so well, you were able to coach and reassure me when I was having self-doubts about my ability to ever lift my leg normally again. With your skills you kept me as physically fit as I could be, carefully supervising my workout and warning me about the risks of certain kinds of exercises .Thank you for all your encouragement and most of all, for your incredible mind and spirit.Thank you: for loving me when I couldn't love me, for your compassion, kindness, love, support and encouragement for the last a month. Can't imagine what i do without you!

  • Ms Majinc
    ★★★★★ a year ago

    I would recommend this place to my family and friends. You are encouraged to build your strength so that you can be independent. I was here for five weeks after my hospital stay. I saw a Dr everyday, nurses took my vitals several times a day, my meds were dispensed throughout the day, and meals were served three times a day. I did not have an expectation that someone would treat me like I was in an all inclusive hotel. It does have cable, entertainment, wifi, and a beauty salon. If you are looking for a clean professionally run establishment check this site out.

  • Marjorie Wingfield
    ★★★★★ a year ago

    I've been admitted to LaEstancia twice. My previous experience was positive, so I elected to go back there recently following surgery. This last admission was a nightmare. Most seriously, is that SOME of the nurses were unwilling to administer pain meds as prescribed and when needed. In addition, wrong meds were offered, other meds were given inconsistently. Rehab therapists failed to administer a thorough, accurate evaluation, or to document my abilities, and were unresponsive to my requests to be discharged. My requests for discharge were also ignored by numerous staff members who failed to follow through as promised. I won't go back there.

About La Estancia Nursing And Rehabilitation Center

General Information

Legal Business NamePinnacle Health Facilities Xxv Lp
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 29, 2008 (9 years)
Capacity192
Residents103
Percent Occupied54%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for La Estancia Nursing And Rehabilitation Center

La Estancia Nursing And Rehabilitation Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionProtect each resident from mistreatment, neglect and misappropriation of personal property.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

May 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$22,913 fine
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionProvide doctor's orders for the resident's immediate care at the time the resident was admitted.
DFewPotential for HarmComplaint+InspectionHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of La Estancia Nursing And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
30min
1hr 15min
ReportedExpected
RN
3hr 25min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.1%
93.3%
93.3%
93.3%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.0%
93.0%
91.5%
92.8%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
53.7%
59.5%
52.8%
51.5%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.2%
18.8%
21.3%
26.7%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.3%
2.0%
15.7%
26.9%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
13.4%
15.5%
18.3%
21.7%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
3.4%
6.2%
8.2%
6.7%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
4.0%
0.0%
5.4%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
13.6%
5.8%
4.3%
5.8%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
1.5%
4.6%
1.5%
3.4%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
6.2%
1.5%
4.5%
3.1%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
1.5%
0.0%
4.3%
2.9%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
4.5%
1.4%
2.8%
1.4%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
4.3%
4.0%
3.8%
4.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.0%
91.8%
87.3%
86.1%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.8%
89.6%
89.6%
89.6%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.8%
60.9%
66.0%
73.2%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
15.3%
19.5%
13.7%
14.9%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.6%
1.1%
1.6%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.3%
0.3%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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