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Plaza Healthcare

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Kujo Fray
    ★★★★★ a month ago

    If I could give no stars I would. In November 2009 my mother had a stroke and a heart attack she went to Plaza at the beginning of December of 2009 and stayed until February of 2010 at which time I had gotten paperwork to become executor of her estate and power of attorney they called me at my job and told me that she had to leave by 5 pm once they receive that paperwork. I was sent home with no instructions on how to care for her it actually was learning experience, to this day we've had a crash course in all things medical and how to treat a patient they did not help my mother with rehab they did not help her with bathing they did not see her personal effects we're either missing or given to other patients if you decide to send a family member here expect them to die.

  • Nun ya
    ★★★★★ 3 months ago

    i went here after i had a trach. placed , CNA nurses are on top of it , if your in a wheelchair and down stairs it is a bit different experience i made a friend here and she had a total different experience downstairs only due to more of a demand mostly due to patients on the lower level are in wheelchairs need more assistance .the staffs very compassionate they have a wonderful activity room the ladies there are friendly keep the patients busy with wonderful activities every day, bingo, bed side bingo , guest performers, movies they allow anyone into the activity committee were you can voice your opinion they also have a store where you use tickets you can purchase or win them from bingo doing good deeds im young i was 26 when i was here so i helped out when i could like hand out bingo cards help put away nothing big obviously but it is a wonderful place i would recommend.

  • Christopher Meryhew
    ★★★★★ 7 months ago

    Do not go here!!!!!! My grandmother had nothing but a horrible experience. She was walking talking and smiling one day and the very next morning had died with no explanation. Please if you care about your family and friends do not let them get admitted to this place.

  • David L. VanHalen
    ★★★★★ a year ago

    Due to an insane leg injury at a bus stop, and surgery, the staff did their BEST taking great care of Me. This happened weeks after the death of My wife(4-6-2014). Physical Therapy is FABULOUS!! They helped Me immensely, getting Me back to using My Left Leg again !! Executive Director, David Sterrett, is both Professional and Personable!! Love that Man as though he was FAMILY!! Not every facility is perfect, staff members are HUMAN. I love the entire staff like family. Please give Plaza Healthcare the opportunity to serve You or Your relative.

  • John Smith
    ★★★★★ a year ago

    My lifelong friend of 42 years was transferred to Plaza recently. I had been by his side for 30 days following a stroke and I was very familiar with typical protocol relative to his care. My father is in the advanced stages of COPD so I have a fair amount of experience with respiratory issues. Ten minutes after he was admitted to Plaza he experienced a choking episode. He was panicking. I walked from his room to the nursing station as there was no Nurse button in the room yet. I conveyed the situation and sense of urgency and was told that the Respiratory Therapist was on the phone and they would be there when they were done with the phone conversation. I was amazed and very concerned by their response lack of empathy. I returned to the room and he was extremely distressed. I waited for an agonizing 10 minutes. I went to the Nursing station and was told that she was still on the phone. I let them know that it was serious and he was in distress. She said that "someone will be in". I returned to the room and waited while my friend was drowning in his own secretions. His condition, the look in his eyes, the sound of a loved one drowning and the inability to help was tearing me apart. Another 10 to 12 minutes passed and I returned to the nursing station and demanded that someone respond immediately. By the time they responded 25 minutes had passed. His condition required 4 liters of oxygen and he was transported with oxygen and cannula. Once disconnected from transport oxygen it took Plaza staff 45 minutes to provide oxygen and then it was only at my request. This was the first 45 minutes of what turned out to be a 4 day nightmare. I've read other reviews regarding compassionate staff, however, most of the staff members we met were seemingly devoid of compassion and respect for their patients. There were a few exceptions. Several of them were rough when nasal suctioning and it was evident as he bled frequently. They were rough when moving him in the bed. He said they act differently when I leave. At one point they dropped his oxygen mask on the floor and they were about to put it back on when I said "are you going to use the one that was just on the floor?" and only then did she get a new one. These were a few of what turned out to be the minor issues. His condition worsened while in their care. Over the course of the 3rd and 4th day he could not breathe and complained many times. When we brought it to their attention they said, "he's fine" after looking at the pulse oximeter. He was breathing much harder to get the same amount of oxygen saturation. They continued to suction and his condition continued to worsen. The afternoon of the 3rd day I asked the staff if they thought it was time to return him to the hospital and they said," the Doctor is aware of his condition." He was panicking and getting worse on the 4th day. When I arrived, he said that they disconnected his nurse button because he was pushing it frequently. In all fairness, I'm confident that he let them know just how frustrated he was with that nursing button. Another one of his friends phoned the nurses station on the afternoon of the 4th day. After hearing about his condition he asked the same question, "don't you think he should be transferred back to the hospital" and he received the same answer, "the Doctor is aware of it". Later that evening, he was in extreme respiratory distress and one of the nurses stated, "screw this, that's enough, call 911" . The ambulance transported him to the hospital "code 1", lights and sirens. The physician that treated told him upon arrival stated, "your lungs failed". The experience terrified him. It changed him as a human being. Mention the word Plaza around him and the expression on his face and his body language speaks volumes. He was transferred to a place where the staff is compassionate. A place where the staff pride themselves on the number of lives that they give back to their patients through aggressive rehabilitation, North Mountain.

About Plaza Healthcare

General Information

Legal Business NamePlaza Hc Holding Company, LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 18, 1983 (35 years)
Capacity179
Residents134
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Plaza Healthcare

Plaza Healthcare
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 17, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaintLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

April 24, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Plaza Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 20min
2hr 40min
ReportedExpected
CNA
1hr 25min
1hr 5min
ReportedExpected
LPN
1hr 20min
1hr 40min
ReportedExpected
RN
6hr 5min
5hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.7%
100.0%
100.0%
100.0%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
99.1%
98.1%
92.2%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
38.1%
35.3%
36.8%
38.1%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
33.3%
20.2%
18.5%
6.4%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
6.4%
10.1%
10.8%
11.6%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
16.4%
19.7%
20.4%
7.1%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
0.9%
0.9%
1.0%
0.0%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
0.9%
1.8%
0.9%
1.8%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
7.1%
10.0%
9.6%
7.1%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
5.4%
4.4%
1.2%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
7.1%
8.8%
1.9%
3.5%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
0.9%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
6.7%
3.5%
1.6%
1.8%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
7.9%
9.6%
6.6%
2.6%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.4%
88.8%
84.0%
77.8%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.5%
88.0%
88.0%
88.0%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
60.6%
73.9%
74.9%
67.3%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
3.9%
5.0%
5.1%
4.7%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
3.7%
1.7%
0.8%
2.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.4%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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