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Westchester Care Center

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  2. Arizona
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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • Kathy Scherich
    ★★★★★ 8 months ago

    My stepson is a CNA here and my husband recently spent 2-3 weeks at the skilled nursing facility recovering from a broken hip. I found everyone at the facility to be attentive and caring. It is also reasonably priced compared to other facilities.

  • jan davies
    ★★★★★ 10 months ago

    After being a Westchester Capt resident for several years, my sister fell and laid unconscious for over three days in her hot apartment. This was just after Westchester decided to no longer check residents. This caused severe dehydration leaving her mentally changed. We put her into the nursing area. The doc there refused to treat her paranoia. She had 2 aggressive incidents and IN THE MIDDLE OF YHE NIGHT DROPPED HER OFF AT TEMPE ST LUKES E.R. Awoken in the middle of the night with a call we rushed to find place to evaluate her and an attorney to handle the Mental health POA. I could not tell you how uncaring and heartless the were. Jan Davies POA for Chloe KREIDE

  • Mary Jane Gapinsky
    ★★★★★ a year ago

    I toured this facility looking for a place for my mother. The individual conducting the tour was pleasant yet was unable to fully answer my questions and address my concerns. also I could tell I was keeping her away from something more pressing. The staff looked unhappy, and overwhelmed. The building was run down, and the colors on the wall reminded me of a public restroom. My first introduction with this place was the receptionist in the front. Let me just say; I have never been addressed in such a manner, till meeting that individual. I do not recommend this place and I am supprised that the state allows this place to stay open.

  • Mercedes Muder
    ★★★★★ 8 months ago

    A bit of a maze, and not very accessible parking.

  • Mary J Murphy
    ★★★★★ 2 years ago

    I called for information and was connected to the Assisted Living Director. He was helpful and knowledgeable and gave me good advise for my situation. He spent time trying to assist me in finding what I need. I was grateful for the help. Thank you. Mary Murphy

About Westchester Care Center

General Information

Legal Business NameVolunteers Of America Care Facilities
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 29, 1985 (35 years)
Capacity64
Residents46
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westchester Care Center

Westchester Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 20, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

January 8, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$27,625 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westchester Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
1hr 10min
35min
ReportedExpected
LPN
55min
50min
ReportedExpected
RN
4hr 35min
4hr
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.6%
97.7%
97.7%
97.7%
97.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.3%
100.0%
97.3%
69.4%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
59.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.1%
21.6%
21.2%
20.6%
21.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.0%
21.2%
17.6%
5.9%
19.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose ability to move independently worsened
15.0%
12.8%
6.1%
6.2%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antipsychotic medication
16.7%
5.6%
6.2%
12.1%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose need for help with daily activities has increased
7.1%
4.9%
13.5%
13.9%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who lose too much weight
8.1%
6.1%
7.3%
2.1%
7.1%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who self-report moderate to severe pain
2.5%
2.6%
3.2%
3.8%
5.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of high risk long-stay residents with pressure ulcers
4.9%
0.0%
0.0%
0.0%
2.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who have depressive symptoms
4.8%
0.0%
8.1%
0.0%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a urinary tract infection
2.3%
2.4%
0.0%
2.8%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
2.1%
0.0%
0.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
2.8%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.1%
86.2%
90.5%
82.7%
91.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
86.2%
86.2%
86.2%
88.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.2%
51.8%
54.0%
56.0%
64.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who made improvements in function
16.1%
13.5%
17.5%
8.5%
15.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
1.1%
1.5%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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