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Avalon Southwest Health & Rehabilitation

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Reviews
Overall Rating 1.8 / 5.0 ★★★★★

  • Maryellen Barwick
    ★★★★★ 3 months ago

    This facility is one of the worst I have ever seen. I filed a written complaint with the Director a year ago, to date no response. My brother's clothing went missing. My sister volunteered to wash his clothing at home but his clothing continued to disappear. We asked the staff but they were of no help. He was left sitting in his wheelchair outside in the sun for several hours not once but twice. He was very sunburned. He fell from his bed and was injured but we were never notified until we went to see him. He was missing from the facility for several hours before they were aware of his disappearance. We received a phone call from Avalon asking if we knew his whereabouts. If possible check other facilities before leaving your loved ones at Avalon. I regret not having moved him sooner. I rated this facility one star because the system with not allow a negative star review.

  • Pelina Charles
    ★★★★★ 6 months ago

    Most of the nurses are nice with agency's worker! They are very patience and always ready to help us!

  • Cecilia Ochoa
    ★★★★★ a year ago

    So disgusted with staff at Avalon. My mother was a resident at Avalon. I was not happy with the place but it was a place near by and where I could keep close eye or relationship with my mother and be the best advocate for her. I was not able to be her personal care but I was determined to be her advocate. If you ever are in a situation where you have to place a love one in one of this places for whatever reason don't just place them and think they will be take care of them and give them the personal care they need. We must keep and eye at all times and advocate as needed for them. For what ever reason personnel can not notice when a resident is too sick, tired or unable to eat for themselves. (They are too busy on the phones or public media to notice) We have to bring it to their attention. If a nurse is available round the clock why can't they notice when a patient is ill? You have to bring it up to them to please check. This week I had to make them aware of obvious pain my mother was experiencing. Her chart should clearly indicate her diagnosis and make nurses aware . Four months ago, she was diagnosed with cancer and should have known and expected pain . I had to remind each one /shift of her diagnosis to plead for pain medication when it was an obvious constant pain. She was given tylenol which was not going to stop the strong pain. I had to request her food to be pureed, which after talking to a dietitian was done, but no one was able to figure out or report that she was not able to swallow. I requested her to be sent to the hospital for 4 days, by the time they finally did she had a serious pneumonia. That could not be treated. She went through unnecessary pain, because I feel they do not care.

  • Wanda Aldrich
    ★★★★★ 5 months ago

    So disgusted with this place. Filthy and dirty. left my husband species in his Porta-Potty all night long. Whatever you do don't leave your loved one there

  • Deborah Dease
    ★★★★★ a year ago

    Short staffed, cnas and aides not careful to sanitize bed pans, don't respond to call lights timely, got dermitis and had a hard time getting my medication, Dr didn't examine me much just checked my heart, some nurses don't even know what is going on and only good staff are occupational and physical therapists. I'd never stay here again. Seems all the good staff left or are leaving.

About Avalon Southwest Health & Rehabilitation

General Information

Legal Business NameAvalon Care Center - Tucson LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 5, 1985 (33 years)
Capacity240
Residents171
Percent Occupied71%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Avalon Southwest Health & Rehabilitation

Avalon Southwest Health & Rehabilitation
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

February 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

June 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
BSomePotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Avalon Southwest Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 50min
2hr 20min
ReportedExpected
CNA
1hr 20min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
5hr 55min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.2%
97.5%
97.5%
97.5%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
97.4%
97.9%
96.4%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
73.3%
55.6%
60.5%
40.0%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.9%
29.3%
30.8%
33.6%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
44.4%
19.3%
33.9%
18.2%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
22.7%
13.9%
6.7%
5.6%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
37.0%
11.7%
21.4%
16.8%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
30.1%
15.3%
27.8%
35.3%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
5.6%
5.1%
8.0%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
9.3%
7.5%
6.1%
6.5%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
8.6%
17.6%
8.7%
16.5%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
3.5%
0.7%
6.4%
5.8%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
2.8%
3.9%
3.5%
4.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
1.5%
0.0%
0.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.7%
73.0%
89.1%
85.5%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.5%
66.0%
66.0%
66.0%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.9%
60.0%
64.5%
68.9%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
23.1%
9.4%
17.4%
34.2%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.9%
2.1%
1.7%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.1%
1.2%
0.5%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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