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Haven Of Tucson LLC

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    I would not recommend this facility to anyone. This is not 5 star skilled nursing. They take up to 1 hour to answer call lights. They say that if anyone sees your call light on, they are obligated to check on you. No one checks on you. Staff walks by your room without ever looking to see if patients need help. Nurses sit at the nurses station listening to constant ringing of the call light without ever cheching on the patient. Nurses make patients wait 2 to 3 hours for pain meds. The administrative coordinator lies about the facility. She tells you what you want to hear. They assign a "guardian angel" to a patient and say they will check on you every day. Not true. After a few days of that you don't see your "guardian angel" again. This facility is grossly understaffed. The physical and occupational therapists are not very good. Their idea of therapy is to sit you outside in the heat or in the therapy room then leave you there. When they finally come back, your therapy time is up.

  • ★★★★★ 3 weeks ago

    I was a resident of Haven Health in Tucson from Aug 18 till Aug 22, 2017. I couldn't wait to get out of there. The place is undergoing major renovations which have been ongoing for months and no end in sight. The staff is mediocre - some of the staff are very qualified, but many others simply do NOT know how to treat people who have undergone surgery or serious medical issues. The night staff seems to have no manager on duty, allowing staff to open your door at midnight, rattle plastic bags taking out the trash, noisy talking in the hallways and completely disturb your much-needed sleep. I finally asked staff to put a note on my door DO NOT DISTURB after 8 pm, until next morning breakfast. The food is the WORST I've ever tried to eat - there are no fresh vegetables or fruit, all canned, disgusting gravy over the meat. The cook (not a chef or nutritionist) deserves to be fired. On Monday Aug 21, I told the head nurse I was leaving on Tues and to ask the staff doctor to prepare discharge papers. She said she'd do the best she could. On Tues, the social worker said that I was cleared for discharge and that it would be on Friday!! I was told it takes 48 hrs. to prepare discharge papers - ridiculous. The staff doctor came late Tues, signed the discharge, I was given copies of my meds and docs I had signed, and then I left!! So good to be home to peace and quiet, good food and much-needed sleep. I would NEVER recommend this place to anyone! I would strongly suggest that anyone having knee replacement surgery, as I did, go directly HOME after the hospital and have Arista home care nurses and physical therapists come to your home - they are WONDERFUL!

  • ★★★★★ 7 months ago

    We have truly become part of the Haven family. My mother has been here for over a year and a half now. Went in extremely I'll to the point she may not have made it. The CNA's to Nursing staff to PT/OT to Kitchen and Activities staff, administration/Clerical and Case Managers have all been amazing in there attention to care. I previously had my mom at a couple of other facilities and this one by far has been the most caring and compassionate to all residents including the ones that are part of Long term care. Having been at other facilities, I've seen how negligent many can be. They all have there flaws, but at Haven Heath Group, they truly care about the well being and health care of your loved ones. I would recommend this place to any or all who care about your loved one. Thank you Haven health for being such a great part of my mother's success story and for your continued care. As we look forward to bringing her home near future permanently. They are also undergoing remodeling as well which is making it look and feel even better!

  • ★★★★★ 2 months ago

    My Mom went there when it was Manor Care and it was good. Now it's Heaven Health and it's horrible! My Aunt died there today. She was mistreated and neglected by everyone but Logan and the head Nurse! She was told everyone hated her until she gave up on life and stopped eating. I know all this to be true because, not only did she tell us, I saw and heard it with my own eyes and ears. She was 75 yrs old, 5'10" and weighed about 70 pounds! DON'T SEND YOUR LOVED ONES THERE!!!

  • ★★★★★ 2 months ago

    Good PT experience after fracturing my pelvis. Clean rooms, food alright and is in a great location.

About Haven Of Tucson LLC

General Information

Legal Business NameHaven Of Tucson LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 4, 1988 (30 years)
Capacity118
Residents61
Percent Occupied52%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Haven Of Tucson LLC

Haven Of Tucson LLC
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionUpon the death of a resident, convey the residents personal funds and an accounting of those funds to the appropriate party.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Haven Of Tucson LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr 10min
45min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
4hr 30min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.2%
95.1%
95.1%
95.1%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
94.2%
98.0%
100.0%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.0%
71.4%
57.1%
50.0%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.5%
20.5%
18.2%
16.7%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.6%
29.8%
3.1%
7.8%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
4.1%
2.4%
0.0%
0.0%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
9.3%
20.9%
9.1%
7.1%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
4.1%
4.5%
3.0%
8.4%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
4.9%
5.8%
2.1%
2.2%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
4.0%
0.0%
5.3%
2.9%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
1.8%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
8.2%
5.8%
2.1%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
0.0%
1.9%
2.0%
4.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
3.6%
1.9%
0.0%
2.2%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

76.2%
73.5%
85.6%
95.0%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.7%
66.9%
66.9%
66.9%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
69.6%
74.9%
78.2%
74.3%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
25.6%
19.2%
14.7%
16.7%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
2.7%
2.8%
1.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.8%
0.8%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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