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Haven Of Tucson

  1. Skilled Nursing Home Facilities
  2. Arizona
  3. Tucson Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Nancy Meech
    ★★★★★ a month ago

    Our family has been extremely pleased with the care given to my sister. Everything from admissions to medical staff, from therapy to food have all been great. We were unfamiliar with rehab centers and are so glad our first experience was with the Haven. We would highly recommend the Haven.

  • Jim Rees
    ★★★★★ a month ago

    Can't rate it a ZERO! I have never experienced anything like the Haven of Tucson before. Prepare yourself to be completely frustrated with their lack of communication! They WILL NOT return a telephone call. They CANNOT get anything right. And their level of INCOMPETENCY is unbelievable. They could not get my mother's medications correct after repeated attempts. She was so doped up with extra medications that there was no way for rehabilitation. Then to top everything off, one of her hearing aids came up missing, and the very next day her other hearing aid was smashed. They did not have any documentation of how it happened, or even who had found it. I filed a grievance. Funny joke! They don't answer grievances. Oh, and when you try to call and ask for someone, the call gets dropped. Over and over again. Do yourself a favor and go elsewhere, anywhere but the Haven of Tucson. I wish they didn't have Tucson in their name.

  • Judy Russ
    ★★★★★ 3 months ago

    Stayed at several rehabs in Tucson, recently. Haven of Tucson is the best rehab facility. The staff is concerned about each patient; The employees go above and beyond the call of duty. Although the staff is very busy, medication was always administered on time. Most of the nurses treated me like a relative. To help celebrate a patient's birthday, one special employee picked up a cake that I had ordered. If you want the best, choose the Haven of Tucson.

  • Lydia Orduno
    ★★★★★ a week ago

    Iam also a resident at this facility in my opinion the people that work here do try there best to please us residents but they dont read minds so I give it to the staff here they try :)

  • Eydieleigh
    ★★★★★ a month ago

    Please do not take your loved ones here. This place is horrible. Severely understaffed. I read the other reviews and the employees rate the place to bring the score up. My 78 year old mom spent about 6 weeks there. After she broke her hip she had some incontinence and wasn't able to use the toilet. She had to wear diapers. The staff would leave her in her soiled diapers for long periods of time. She's had several UTI's. The food is horrible! My Moms room was right by the nurses station. One nurse even admitted she doesn't even hear the call buttons beeping. My mom also fell out of bed twice at this location. She was very bruised. My mom ran out of clothes and we found the bag in the dirty laundry. We could not wait to get her out of there. I will give a kudos to Kendie.

About Haven Of Tucson

General Information

Legal Business NameHaven Of Tucson LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 4, 1988 (31 years)
Capacity118
Residents81
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Haven Of Tucson

Haven Of Tucson was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 10, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Haven Of Tucson require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 25min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 55min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.1%
100.0%
100.0%
100.0%
97.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
100.0%
100.0%
100.0%
97.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
26.1%
44.0%
36.0%
47.6%
59.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.0%
30.2%
34.9%
30.0%
21.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.0%
23.4%
40.6%
13.6%
19.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
2.9%
8.6%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who received an antipsychotic medication
25.0%
25.6%
25.6%
17.5%
14.0%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
6.4%
6.7%
2.2%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who lose too much weight
10.8%
12.5%
6.2%
5.9%
5.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of high risk long-stay residents with pressure ulcers
7.0%
7.8%
9.1%
5.5%
7.1%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.5%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who have depressive symptoms
2.0%
8.5%
2.2%
4.4%
2.7%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a urinary tract infection
3.9%
4.3%
4.4%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
3.4%
2.2%
1.8%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.3%
98.2%
98.6%
98.6%
91.9%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.9%
97.8%
97.8%
97.1%
88.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.9%
73.2%
71.8%
73.7%
64.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who made improvements in function
17.6%
19.6%
19.3%
21.7%
15.8%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
0.6%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2016Q1 2017Q2 2017Q3 2017AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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