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Park Avenue Health And Rehabilitation Center

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Make no mistake; this is not a rehabilitation center, it's a nursing home, with minimal care. My co-worker came here to die, not recover from his injuries. He was on oxygen and the nursing staff would occasionally remove his oxygen only to find him delirious the next day. They made excuses as to why his injuries were not healing, instead of treating him. Left voice messages every day with the nurse's desk to see if he was coherent enough to see visitors, The staff never returned my calls. The front desk receptionist could care less if a murderer walked through the front door. It didn't matter who was staffing the desk, they were always on their cell phones and not really paying attention to who entered or what their purpose was. And, if the above wasn't evidence enough, seeing countless people in the hallways, in a comatose state sitting in their wheelchairs tells me that this is a nursing home that is more interested in collecting the insurance money than caring for the patients. Despicable.

  • ★★★★★ 2 months ago

    This place supposed to have five star rating. I told the staff that there is a man sitting in the hall where he was placed almost naked. They just looked at me and then ignored me. The place smelled of urine and poo as well. Who gave this place the five stars four years in a row? I really want to give them zero stars.

  • ★★★★★ 2 months ago

    I would give them zero stars, if possible. I arrived at 630pm and asked for my meds that the hospital held from giving me because I will need them when I get to new place. New place didn't order them ahead because wanted to assess me first. Everything is passed due when I get here ..... I am told that i will receive med ANYTIME. I spike a fever finally some Tylenol. Did I fail to mention I have no walker. Walker magically appears 2 hours in.... again I am told my medications are coming, they just don't know when. It is midnight. 0040 am some of them SHOW up. I take a Percocet and a Zofran.....hopefully now I can sleep!

  • ★★★★★ 4 months ago

    Yesterday when we visited my father we noticed he wasn't acting normally, very lethargic, very weak, staring straight ahead, eyes red, rumbly cough. We alerted Nurse Dawn Ratliff and she quickly did his vitals, called the Dr. and got a chest xray. He had pneumonia. He's now on RX and oxygen, has had breathing treatments and his vitals were up this AM. Dawn is an exemplary nurse and we want to thank her for probably saving our dad's life. He's 95 and pneumonia hits that age group hard and fast.

  • ★★★★★ 6 months ago

    If your loved one is sick, in addition to needing rehab, don't send them here! They cannot care for medical conditions, won't empty bed pans, we never saw her doctor in 5 days, it was horrible. My mom died here and they didn't even care. If you are not motivated, they will not help you at all!

About Park Avenue Health And Rehabilitation Center

General Information

Legal Business NamePark Waverly Healthcare LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 3, 1988 (29 years)
Capacity200
Residents119
Percent Occupied60%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Park Avenue Health And Rehabilitation Center

Park Avenue Health And Rehabilitation Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Park Avenue Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
1hr 20min
1hr 5min
ReportedExpected
RN
4hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.8%
97.9%
97.9%
97.9%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.4%
62.5%
64.7%
73.0%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.1%
9.5%
10.6%
10.6%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.0%
29.9%
25.8%
17.6%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
18.6%
20.3%
16.7%
13.0%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
11.0%
11.6%
14.1%
9.5%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
22.4%
12.5%
11.3%
5.1%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
4.3%
13.8%
8.1%
9.4%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
0.0%
1.4%
2.7%
0.0%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
4.3%
5.7%
7.0%
2.4%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
2.2%
6.9%
5.8%
3.5%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.6%
98.4%
98.6%
99.4%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
92.2%
92.2%
92.2%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.6%
61.4%
55.0%
54.3%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
12.4%
8.8%
8.6%
11.2%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
0.5%
0.5%
0.9%
0.5%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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