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Pueblo Springs Rehabilitation Center

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My mother was here a year ago and it was a horrible experience and we removed her after a few days. She recently had to go back and Tom the marketing manager guaranteed her it had changed under new management. This stay was much more productive and it was a completely different experience. The staff was great and the rehab services she received were very effective.

  • ★★★★★ a month ago

    This place is a nightmare. Certain staff are great but overall it's awful. My mom had a diaper rash that turned into skin breakdown & when it was brought to the director of nursing's attention she acted like it wasn't a big deal and that when she looked at it the night before it wasn't really a severe rash.

  • ★★★★★ a year ago

    I just spent five days in Pueblo Springs Rehab Center following knee replacement surgery. My recovery was compounded because my heart stopped beating during recovery at the hospital. Therefore making rehabilitation more extensive than expected. The entire staff has been exceptional. The PT and OT that I received was excellent and focused on my needs. The facility was very clean, the staff knowledgeable, friendly and helpful. I also enjoyed the quality and the varied selections for meals. I highly recommend Pueblo Springs Rehab Center.

  • ★★★★★ 5 months ago

    I used to be a cna for over 15 years. Pueblo springs is the worst nursing home Rehab i have ever stayed at the staff except for a few that need an award for caring for there staff need to be handed and employee care award. My care was unattended i was left unchecked on for hours left without water the menu was always the same and they never sent what i ordered my iv was left unattended for hour when on a 30 min drip to the point were i unhooked my self to keep from restarting a new iv.No one but one lady new how to do an iv i had two that needed to be changed i had to take one out my self because it was hurting so bad but now I'm left with two scars in the middle of my arms. if it was not for Rehab and my man coming up every day i do not think i would have recovered quickly. this is were my grandmother died of dehydration so i made every effort this did not happen to me.

  • ★★★★★ 5 months ago

    My mother was sent here to recover From an infection and from day one there care was subpar! Monday after her arrival her well my iPad was stolen and they are fighting me on getting paid for. That same Monday she was in so much pain I asked if they would call the doctor and request a urine test for a bladder infection and they did not think it was nessecary. On the 4th I demanded to speak with someone other then the people who work there and was finally given a nurse that was supposed to be her care provider Valeria with Care more and when she called me BACK finally she left Me a message that my mother told her that the things that were happening to her were happening prior to getting sick. I asked my mom if she said that she said she did not she told her she was concerned about being confused and twitching. I called Valerie back and left a message for me telling you how I felt and that she was not being truthful about what my mom said and my was not acting normal and I was very worried. She said she did not see any reason for me to be concerned because I probably think she was able to do more then she really was before. I explained to her again there was something wrong I know my mother better then anyone! She said to make me feel better she would do stat blood work and a urine test (I had been asking for this since she got there) to see if she had a uti since in older people a uti can act like dementia and that could explain everything. The next day I arrived at 11:30 am and the urine cup was still on the table in her room so much for stat . I called Valerie and let her know she said she would go over there and have them do it. When I arrived at 5pm the nurse told Me all her lab work came back fine so I was thinking maybe Valerie was right and my mom is being to get dementia. On April 11th I called Valeria because my mom had declined so much and I felt my questions we not being answered since she would not call me back and she happened to pick and she said I was just going to call you we got your moms urine test back mind that was supposed to be stat and mom has two different types of uti infections and she will need to contact the doctor to make sure they do not give meds that are contraindicated. The next day she was worse and started to hallucinate! Hallucinating! When I tried to address this with the facility and Valerie the just dismissed my concerns again and began the process to discharge her for lack of progress. No matter what I did it did not help no one would listen. When I arrived at 1pm to pick up my mom her left arm was torn up and she had cuts on her ring finger. I was told she self inflected the wounds to herself. Mind you mom can't hold a fork to feed herself or hold a sheet so how did she self inflect these wounds. They also told me she got out of bed and walked across the room got In the wheele chair and went out in the hall and was yell about people being mean to her. Remember my mom could not stand let alOne walk so how was that possible? It was not. I tried to get her up to got to the potty and my mom was socked with urine up her back. How long had they left her like that. By time the wheele chair arrived to take her home 5hours later because they never placed the order for one. When we got her home we wanted to clean her up since they did not when she was soaked in urine she also had burses all over her legs, her left shoulder blade, and the worst urnie burn from her belly button to her tail bone with three open sores. All Valeria could say is I did what I could do and there is nothing more she can do. When we went to pick up her meda Walmart would not fill three of them because they were contraindicated. Remember Valerie had to makes sure they did not give her anything that was. They also shared with us that Cipro that my mom was given can cause people that are older hallucinate. Well that explains the hallucinating she was doing. This has been the worst experience of my life and now my mom is scared of everyone. She is afraid that they guy who tried to take her wedding to make sure she

About Pueblo Springs Rehabilitation Center

General Information

Legal Business NameQuince Holdings, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 16, 1981 (37 years)
Capacity143
Residents107
Percent Occupied75%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pueblo Springs Rehabilitation Center

Pueblo Springs Rehabilitation Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Arizona Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$27,350 fine
KSomeImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
GFewActual HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
GFewActual HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
ESomePotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
ESomePotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmComplaint+InspectionHelp and prepare each resident for a safe and easy discharge or transfer from the nursing home.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionAssess in a timely manner the resident when the resident enters the nursing home.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 18, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmComplaint+InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmComplaint+InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pueblo Springs Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
3hr 15min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.0%
100.0%
100.0%
100.0%
95.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.7%
98.0%
97.6%
97.8%
96.1%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.2%
60.0%
58.3%
42.9%
57.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.3%
14.9%
30.0%
30.2%
22.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.5%
10.0%
12.6%
11.7%
18.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose ability to move independently worsened
3.2%
0.0%
3.8%
3.3%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who received an antipsychotic medication
2.4%
6.7%
2.5%
9.3%
13.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
1.6%
9.3%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
4.8%
6.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who lose too much weight
6.1%
2.8%
6.5%
6.9%
5.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
2.4%
0.0%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a urinary tract infection
2.3%
2.0%
0.0%
2.2%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
2.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.5%
90.0%
93.8%
94.0%
89.5%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.2%
91.0%
91.0%
91.0%
86.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.5%
47.9%
45.7%
44.5%
61.0%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who made improvements in function
3.1%
1.5%
0.6%
1.0%
17.8%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who self-report moderate to severe pain
1.2%
0.4%
0.4%
0.0%
1.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.2%
0.2%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016AZ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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