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St Johns Pleasant Valley Hospital D/P Snf

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  2. California
  3. Camarillo Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • Savannah Spurling
    ★★★★★ a month ago

    Okay, so normally I don't even take the time to write reviews but people must know what to expect when coming to this concerning establishment. Doctors and nurses on multiple occasions have not only made me feel uncomfortable and disrespected but have made me question their practices as an emergency room. As I am leaving now, the words said by a doctor named Francisco still resonate with me. For contextual purposes, I came in the hospital for swollen tonsils (an ongoing issue I've had for over 5 years that happens probably twice a year on average). I was quickly admitted by a polite representative named Elaine but once I went to the back room all professionalism immediately dissipated. A nurse named Candy asked me what I was in for and I began explaining my problem. I knew that I just needed to be prescribed antibiotics to take care of this issue, so I expressed that to her. Immediately, the doctor Francisco stated, "oh she has strep throat" after taking one look at my tonsils. This was a surprise considering I usually get DIAGNOSED with tonsilitis or an infection of that nature. Candy asked, "oh should we give her a swab test or no?" Then Francisco said, "yeah I guess we'll just take a swab for the culture." Once that was said I was incredibly concerned and started to have to defend myself. They insisted that I take a shot. I told them I wouldn't because I never had to do that before and because the last time I was there (which was another horrible visit for back pain with a doctor named Byron and again the nurse Candy, who also lacked professionalism and patience) the shot hurt an abnormal amount. Candy started it hurt so back because of the thickness of the fluid in the shot, trying to speak for this method of medicine. Not to mention that I had never even heard of what they were going to inject me with and then Francisco thought to ask, "oh wait are you allergic to anything?" Once I stated my allergies, I said that I preferred to get the same medicine but in pill form. They kept insisting that antibiotic pills wouldn't "knock out my strep throat." Then, what was the most concerning, was when he legitimately gave me attitude and was like "oh so you just want the medicine that doesn't work then?" While I continued to defend myself and not just take any random shot. Eventually, after about 4 minutes of going back and forth with A DOCTOR who is GETTING PAID TO HELP PEOPLE, I finally got him to just write a prescription for the antibiotics. There's so much more I could say about these employees but I just hope that there is management within that establishment that could address these continual issues that MULTIPLE PEOPLE are experiencing. They shouldn't be getting paid for these horrible practices while putting others in danger. INNOCENT PEOPLE SHOULD NOT HAVE TO BE WORRIED ABOUT THEIR SAFETY AND THE LIKELIHOOD OF THEM AND THEIR LOVED ONES GETTING MISTREATED AT A HOSPITAL!

  • Gene Marks
    ★★★★★ a month ago

    Watch out for the bump entering emergency parking lot. No problems with help given.

  • Charles Judah
    ★★★★★ 8 months ago

    I tried to turn a thumb into 2/3s and 1/3 thumbs on accident. They admitted me right away (there was no one else) and stitched me up. The staff was friendly and polite while we were cracking jokes about my new appendage.

  • Judson Winters
    ★★★★★ 11 months ago

    I've been here on several occasions, mostly to accompany other people. There are definitely some nice and professional employees but most are quite inhospitable. ER: There was this one ER doctor during the night-shift who was weird and unhelpful, as my friend was bleeding he was just typing away in his computer, took him awhile to notice. Once when I was admitted and had to be on IV antibiotics; the very next day they rushed me to leave and didn't even offer to wheel me out even though I was still feeling ill. Admin: This one lady in the administration was quite snippy. I was simply asking if someone was available and with an annoyed tone she said, "I don't know, try calling her". Lab: The lab employees could use someone on their front desk, they have a desk bell but I think no one likes to use it because using the bell can come off as being brash or impatient. Employees do notice or go in and out of the lab but rarely offers to notify someone in the lab. Sub-acute: The sub-acute... one star on that department. Either the CNAs are overworked or just rude. This entire department is a mess. Other: They also sent one of the most unhelpful people to my college during a job fair. I had friends who were in the nursing program and these two ladies were simply handing flyers and told them to check online...

  • martha Richardson
    ★★★★★ a year ago

    Never again! This place is useless. Doctors have no idea what they are doing. First time my daughter was driven to ER for weakness in her legs and horrible back pain. She was Told to rest. I took her to CHM two days later, herniated disk was causing irreversible nerve damage, emergency surgery upon arrival was done. Year later, I went in for horrible back and leg pain. They told me I had a torn ligament, gave me a full leg brace. I followed up with my doctor, it was sciatica! Waste of money.

About St Johns Pleasant Valley Hospital D/P Snf

General Information

Legal Business NameDignity Health
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 17, 1986 (33 years)
Capacity99
Residents68
Percent Occupied69%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St Johns Pleasant Valley Hospital D/P Snf

St Johns Pleasant Valley Hospital D/P Snf was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

May 11, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmComplaint+InspectionEstablish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 25, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

July 14, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St Johns Pleasant Valley Hospital D/P Snf require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

4hr 5min
2hr 50min
ReportedExpected
CNA
3hr 55min
1hr 20min
ReportedExpected
LPN
1hr 15min
1hr 50min
ReportedExpected
RN
9hr 10min
5hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.4%
95.3%
95.3%
95.3%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
93.3%
93.5%
94.9%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.2%
28.3%
29.0%
28.8%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
9.8%
10.0%
8.1%
8.5%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
6.7%
6.7%
4.8%
5.1%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
5.3%
5.2%
5.1%
5.5%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
4.4%
13.9%
16.9%
19.9%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
1.7%
5.0%
4.8%
5.1%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
10.2%
11.6%
10.6%
12.2%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.6%
1.7%
1.6%
3.4%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.4%
94.9%
93.4%
97.8%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.0%
92.3%
92.3%
92.3%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
78.2%
93.1%
78.8%
76.5%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
7.9%
8.8%
15.4%
19.6%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.8%
1.5%
1.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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