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Pacific Coast Manor

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Reviews
Overall Rating 4.1 / 5.0 ★★★★★

  • Seeker of Truth USA
    ★★★★★ a year ago

    My mother was placed their recovering from a stroke and they wouldn't let her speak to family on the phone visiting her was impossible for me because of where I live and her nurse hung up on several family members. Also my mother claimed they treated an African American woman horrible.

  • Fran Wincek
    ★★★★★ 2 years ago

    I have been involved with friends and clients who have needed rehab, hospice and long term care; Pacific Coast it THE BEST in this area. PERIOD. It has policies that benefit the patient rather than Corporate owners. The food is good and the staff are all caring people. If you have a choice, this is your best one.

  • Christopher Krzanich
    ★★★★★ a year ago

    I help care for a 90yr old gentleman who has a heart condition, has "Dementia" and who also has issues with anxiety in the late afternoon, and Luckily his insurance covers this place. But the Staff here has shown unbelievable amounts of kindness, compassion, and almost uncanny knack for anticipating his needs and just all the nurses, administrators and physical therapists all around do an amazing job! (And Despite the elderly gentleman whom i live with, although he has devoloped a reputation as one of those patients who can be difficult which makes him difficult to care for as a patient because he gets afraid in the early to late afternoons and calls for help even though he's safe. And throughout that, they've gone the extra mile for him and been SO PATIENT with him, And the way those nurses work so hard and still they find the time to cover the many other patients those nurse's have astounds me! Also, the type of person he is, he hasn't exercised a day since the minute he left the army, and despite his favorite habit of making excuses rather than trying to exercise, the Physical Therapy staff won't let him get away with any of his usual stunts or reasons not to exercise either! This place is the best i've ever seen, And i've volunteered at some of these types of places! If you ever get surgery and need a place to recover or an elderly family member this is THE PLACE to go in santa cruz county and possibly in all of northern California, i mean it! They are just that aweseome!

  • Christy Best
    ★★★★★ 3 years ago

    I was recently a post-op patient at Pacific Coast Manor for almost two weeks and I cannot say enough about the quality of care. The staff is compassionate, well-chosen and always there to help. Everyone from Admissions, to Discharge, to Dietary, to Physical Therapy, is on the ball. There was never a moment when my needs were not met with a smile. I highly recommend this facility. The nurses and aides are beyond reproach and it was a delight to get to know them....

  • Paul Maxcy
    ★★★★★ 2 years ago

    What a wonderful place! My ex is there right now, re-habing from a visit to the hospital, and weakness from breast cancer. The staff is awesome, care about her, and have gotten to know her. Best part is her dog can come and visit her, right in her room. It has been an amazing blessing for both of them! Thank you, Pacific Coast Manor.

About Pacific Coast Manor

General Information

Legal Business NameCovenant Care Capitola, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 1969 ()
Capacity99
Residents95
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pacific Coast Manor

Pacific Coast Manor
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 29, 2016 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

May 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,250 fine
DFewPotential for HarmComplaintEstablish and follow a written policy that permits a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

January 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

February 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pacific Coast Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 30min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
66.7%
55.2%
50.0%
58.6%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
6.7%
10.0%
7.7%
13.0%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
1.8%
7.2%
6.1%
4.5%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
22.4%
21.0%
18.3%
13.3%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
3.4%
5.2%
0.0%
0.0%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
6.0%
2.1%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
3.1%
3.2%
5.0%
8.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
0.0%
1.8%
1.9%
1.9%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.5%
1.6%
1.7%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.5%
95.2%
97.7%
100.0%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.3%
93.6%
93.6%
93.6%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.1%
69.3%
65.8%
71.6%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
3.4%
1.2%
0.0%
1.1%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
0.0%
0.0%
0.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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