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Glenbrook

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Reviews
Overall Rating 3.7 / 5.0 ★★★★★

  • Chris Zikakis
    ★★★★★ a month ago

    Our experience here was very positive. My mother fell and needed good care while she recuperated. We found the facility to be beautiful and clean. The staff was attentive and caring. It was amazing to experience a place filled with so much genuine love. Yep, love. Thanks to everyone there for the wonderful work you do.

  • Luna Luna
    ★★★★★ 8 months ago

    Glenbrook and La Costa Glen: ASSISTED LIVING, MEMORY CARE, & SKILLED NURSING Can't believe this place has 4.0 starts. Staff doesn't always rude, they don't go according with their Core Values. There always hiring, they only hire professionally and experience candidates, but the staff I had met always on their cellphone and always made residents wait. Treat resident very poorly. Just the worst place to work. I'm really excited I quit.

  • Zeeh Flores
    ★★★★★ 5 months ago

    Employees are very friendly and well trained.

  • Michael Cosh
    ★★★★★ a year ago

    Stopped to check their skilled nursing facility for my mother, who has a terminal heart condition and was stopped by an admissions person who didn't offer to give me a tour, said that their facility mostly took care of the LaCosta Glen and their skilled nursing facility was for short term patients only. Left feeling like I'd been given the bums rush.

  • Pat Wright
    ★★★★★ 3 years ago

    This would be amongst the hardest jobs I could imagine. Most of the staff are wonderful. A few could learn to smile. Some of the women attendants walk in the room and I can tell they resent what they are about to do. I just returned from there. One relative was in the same dirty pants he was wearing on Tuesday, three days ago. I bought him new pants but those have disappeared. His glasses were filthy. Previously his hearing aids were dead but I was told they changed the batteries. Not the case, the next person changed the batteries and cleaned the hearing aids - so we're back in business. How long did he sit in silence wondering what was going on around him? Well constantly actually - but in silence. Those hearing aids are important! I have a lot of experience with this place. My mom absolutely loved Independent Living. Its like a cruise ship. She had a great time. I'd call and she'd say "don't bother me - I'm playing cards with my friends." But the time came for Assisted Living. It is like a Motel 8. Not great but it will do. It was a very hard adjustment. Then the time comes for Skilled Nursing. I do not understand why they can't make those rooms just a little bigger. Why are the closets so small? Can't they have more than two showers a week? It breaks my heart to see residents in the hallway. "I need help!" I often hear. But they often don't have the staff to respond. It got to the point where I thought they should pay me - because I offer to help. What is really important - if you are shopping for a retirement home look beyond Independent Living. Ask to see Assisted Living and Skilled Nursing. Then move in with your kids. I keep telling mom that there is room in the basement with the ferrets --- only kidding, Mom! Actually we would have made room for her here and she'd be happier. I might be drinking more, but I'm sure she'd be happier. And my advice to the management of Continuing Life Communities that owns this place. Listen to your employees. Reward the good ones. Pay more. Get rid of those who resent changing diapers. Any my sincerest thanks to the great ones, Marion, Carlos, Thai and others. I've already started drinking so I forget a few names. It sure isn't easy getting old!

About Glenbrook

General Information

Legal Business NameGlenbrook Hc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 13, 2004 (14 years)
Capacity94
Residents91
Percent Occupied97%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glenbrook

Glenbrook
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 13, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

October 4, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

October 15, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.

December 10, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glenbrook require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 30min
ReportedExpected
CNA
1hr 30min
35min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
5hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.5%
89.4%
89.4%
89.4%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.4%
98.4%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.3%
18.0%
16.4%
19.2%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.4%
19.0%
20.4%
18.0%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
1.6%
1.7%
1.6%
3.2%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
6.5%
17.4%
14.0%
2.1%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
1.7%
1.4%
2.5%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
9.8%
10.0%
6.5%
7.9%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
2.0%
4.2%
3.8%
1.8%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
6.6%
10.0%
6.5%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.6%
5.0%
4.8%
4.8%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.0%
2.0%
4.6%
3.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.3%
98.9%
95.1%
95.8%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
91.8%
91.8%
91.8%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
62.0%
63.8%
68.8%
70.3%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
12.9%
16.6%
14.9%
10.7%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.7%
0.6%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
1.1%
1.0%
0.9%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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