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Willow Creek Healthcare Center

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Margie Jaramillo
    ★★★★★ a year ago

    My brother was here recently and he had the best of care, I have no words for how well they cared for him. Tanya was not only his favorite nurse, but mine as well. I would like to thank you all for everything you have done for him. You guys rock!!!

  • al lozano
    ★★★★★ 2 weeks ago

    Not a very good one so far

  • Samantha Polfer
    ★★★★★ 5 years ago

    My Grandmother has been at this facility for 3 weeks or so. The staff is very attentive and concerned for her. They call my mother if Gramma has had a bad night, or if anything has changed with her. As for the food, Gramma loves it. Before she got in the hospital, she was living alone. She almost died because she wasn't eating, wasn't exercising, and wasn't caring for herself hygienically. This place has been a total blessing for her and our family. Thank u! :)

  • blanca rojas
    ★★★★★ 4 years ago

    This place is horrible! I call my mother they connect me to her room, I ask them why doesn't she answer. They say she must not be in the room. I go visitor her and find NO PHONE. TV does not work, we report it nothing done. Then I notice none of the rooms have phone!!! I found a telephone thrown outside. They seem to have the patients all sitting outside next to the nursing station in wheel chairs so that they don't have to go to the room to check on them. They communication is horrible. Because I'm not on the emergency contact, they don't take our concerns seriously. Of couse they won't add our names because it has to come from the brother than placed her their without our consent. This is a horrible horrible sad place.

  • linda vonk
    ★★★★★ 2 years ago

    Terrible place-

About Willow Creek Healthcare Center

General Information

Legal Business NameWillow Creek Healthcare Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 8, 1996 (22 years)
Capacity159
Residents144
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Willow Creek Healthcare Center

Willow Creek Healthcare Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 27, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

October 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

June 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
GFewActual HarmComplaintProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Willow Creek Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 20min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr
ReportedExpected
RN
3hr 45min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.3%
64.3%
64.3%
64.3%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.1%
95.7%
94.7%
96.7%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.6%
43.9%
44.0%
53.4%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.7%
16.5%
21.3%
20.9%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.2%
21.6%
28.4%
20.6%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
5.0%
3.5%
3.5%
2.5%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
23.3%
17.5%
14.1%
21.6%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.8%
1.5%
1.5%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
11.9%
12.2%
8.0%
11.1%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
5.7%
1.2%
1.2%
6.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
1.7%
0.0%
2.7%
3.4%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
4.2%
4.3%
2.6%
2.5%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
5.3%
3.3%
3.3%
3.5%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.9%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

83.6%
84.3%
90.8%
89.4%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.6%
84.9%
84.9%
84.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
87.2%
86.6%
76.6%
73.2%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
3.9%
4.6%
7.8%
5.9%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.4%
1.1%
0.7%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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