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San Miguel Villa

  1. Skilled Nursing Home Facilities
  2. California
  3. Concord Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • W Terriers
    ★★★★★ 3 months ago

    The most depressing place I have ever been to in my life. It's worse than jail. They have no rights. Not allowed to have a phone, tv, personal belongings, nothing. Just a bed and nightstand. That's it. Obviously they have their basic clothes but nothing else. Bruised and marks on arms and face are unexplained or he fell. BS. He He"fell" and broke his hip. Was refused treatment and kept under heavy sedation until he passed away. This is murder.

  • trubie bailey
    ★★★★★ 10 months ago

    We have been very impressed with how quickly my husband's mom became comfortable at San Miguel. She is in the Alzheimer's unit. The staff seems to care about each patient. Everyone is treated with respect and patience. We are so thankful to Kaiser for arranging for her to move here.

  • Sungmin Lee
    ★★★★★ 6 years ago

    Our beloved grandmother is being cared for at this facility, cared for quite well. Given that she has dementia and is an avid "runner," one can imagine our concern as we researched facilities for her. The experience has been difficult but our family would like to extend a huge "THANK YOU!" to the San Miguel Villa staff for allowing us to rest assured that grandmother is being taken care of. One pleasure we've experienced is the high communication level. We receive calls promptly whenever concerns arise and are carefully told of her condition when asked. Another positive note is their openness and accommodation to family members visiting, as family visits regularly on different days weekly. All in all, whether you're staff, or a reviewer looking for the next new home for your loved one, our family once again thanks San Miguel Villa and gives them a grateful 2 thumbs up!

  • Alexis Masters
    ★★★★★ 3 years ago

    One of the most difficult things I've ever had to do was accept that I could no longer care for my darling husband at home when his Alzheimer's Disease progressed so rapidly that he became a fall risk and my own health started to decline. The only "bed" Kaiser could find at that time was at San Miguel Villa in far-off Concord, a 90-120 minute round trip from our home. This is a very large nursing facility, very institutional in appearance, nothing like a nursing home. We were not prepared for it, but my husband immediately accepted its hospital-like environment and felt safe. While it does not look like a luxury accommodation, it is always clean and very well maintained and work on improvements is ongoing. SMV turned out to be a Godsend for us. The staff there worked diligently to accommodate my special requests, and they took excellent care of my husband given the limitations inherent in such a large facility. Though most were pleasant, efficient and caring, certain staff deserve special mention: Nursing supervisor Alison, maintenance supervisor Robin, LVNs Brenda, Maikapoe and Earl at station 3 and Steven and Abel at station 4 and Jennifer of social services, along with CNAs Brenna, LeShea, Valerie and Romulo. It took 8 months of weekly phone calls to closer nursing homes to finally find a new place for my husband. We are very grateful for this move, which makes it so much easier to enjoy more frequent visits with my husband, but we will never forget the kindness of all the staff at San Miguel Villa!

  • Hector Sanchez
    ★★★★★ 3 years ago

About San Miguel Villa

General Information

Legal Business NameTranquility Incorporated
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 15, 1979 (41 years)
Capacity190
Residents185
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for San Miguel Villa

San Miguel Villa was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 15, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.

April 28, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 10, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,500 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of San Miguel Villa require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 25min
ReportedExpected
CNA
45min
30min
ReportedExpected
LPN
15min
45min
ReportedExpected
RN
3hr 55min
3hr 40min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.9%
97.9%
97.9%
97.9%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.4%
99.4%
99.5%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
35.1%
35.1%
41.2%
52.9%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
23.6%
22.9%
21.5%
19.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.9%
14.8%
13.4%
16.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
34.0%
37.0%
35.3%
36.4%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
21.8%
15.5%
10.0%
17.0%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
4.3%
2.8%
9.9%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
8.1%
7.3%
7.2%
6.3%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.9%
3.5%
3.5%
3.4%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
0.6%
0.6%
2.3%
1.7%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
1.7%
0.0%
3.4%
1.6%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.1%
2.2%
2.8%
3.3%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
1.8%
0.9%
0.8%
1.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.6%
1.1%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.3%
76.9%
62.5%
52.4%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.5%
84.6%
84.6%
84.6%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
18.2%
-
-
-
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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