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Windsor Manor Rehabilitation Center

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My grandmothers' premature passing was due to the lack of care she received while Windsor Manor. The intent of my grandmother going to Windsor Manor Rehabilitation Center was for Rehabilitation but she passed a month later due to an infection caught because of neglect shown by rude, incompetent, dishonest, and unsympathetic staff. This facility should not be allowed to care for patients with dementia other diseases that make it difficult for the patient to communicate or help themselves. My grandmother was doing fine on the first floor in rehab, she was walking with a walker and playing the piano in the cafeteria. Once she completed rehab, she was moved to long-term care on the 2nd floor while we tried to find a place closer to home she could live at but her health suddenly declined. She contracted C Diff which is highly contagious infection which we were not made aware of it until my mother asked to see her medication list and asked about some of the medications listed. We noticed staff were wearing gowns and masks each time they entered the room but never offered us protective gear which put my family in a very defenseless position to catch it. Due to her condition she needed assistance eating which they did not take the time to do. Each time family arrived she was in her room with lights out with a full food tray by her bed, when she was in rehab on the first floor the nurses took the time to sit with her and feed her. As she became weaker due to lack of food, water and the infection, she was no longer able to take any of her pills including antibiotics that were needed to fight the C Diff infection. We eventually had to call Hospice, we spoke with him for awhile before he did an evaluation on my Grandma. He said he would take the next few days to find a place for her to transfer to. However, once he saw the condition my grandmother was in and the huge diaper rash (due to being in a wet or soiled diaper for too long) Hospice said that Windsor Manor was NOT meeting her needs and she needed to be moved immediately. Hospice was able to find her a new place to go within the hour. During her stay they told us my grandmother "attacked" a patient, and due to state regulations they had to call the police to file a report. We inquired how she attacked a patient because at this point my grandmother could not get out of bed. They did not have an answer for us as to how she attacked someone. I called the Concord and Clayton police departments to obtain the report records and was told that no such record of the incident existed. Concord police even looked up the address to Windsor and said no call had even come in. I believe most of the staff at Windsor is either not competent or not properly trained to deal with dementia patients. They did not take the time to explain to my grandmother what they were going to do as they were doing it, they just rushed in to get the job done and rush out. I saw no compassion for my grandmother from Windsor Manor long term care staff. I do believe my grandmother's passing was premature and her sudden decline was due to the neglect shown by 2nd floor staff. If she had been changed in a timely manner, she would have never contracted C Diff (which looking back we think she may have caught from the person in the room before since they just swapped them within an hour of each other and probably did not clean it properly) C Diff required medication that she was not able to receive because she had not been fed properly or given enough water so she started having a hard time swallowing. Had she had proper care, she would have been able to take the antibiotics needed to fight the infection. Therefore, I truly believe she would still be alive today. If you have a loved one or friend at Windsor and are not able to check on them daily like we did, I highly recommend you have them moved as soon as possible. I cannot even imagine the care they are receiving. I hope no other families have to suffer the devastating loss of a loved one too soon, the way we did because of the negligent care at Windsor Manor.

  • ★★★★★ 2 months ago

    After seeing several facilities around the bay area, we chose this one for Dad & we are so happy with the decision. Dad loves the staff, likes the food & is settling in nicely & as well as can be expected under the circumstances. The facility is clean, well maintained & the staff is very attentive, patient & kind. I highly recommend this place if you are in need.

  • ★★★★★ 11 months ago

    My grandmother is being taken care of so well. The nurses here are fantastic and care so much!

  • ★★★★★ 2 years ago

    1/19/15 I've been in this facility several times meeting with residents. The staff at the front desk are very welcoming and helpful. I arrived early this morning for a 10 a.m. meeting with a resident and the woman at the front desk was cheerful and happy to call the care provider assigned to the room so that she could walk me back. The facility seems very bright to me - there is a lot of natural light and many big rooms for the residents. The place is also clean and spacious - the walkways are wide, as are the rooms, making mobility in a wheelchair that much easier. Most of the patients I saw were in wheel chairs, though not all of them. Windsor provides care and recovery for many different types of injuries. I asked the family I was with if they were happy with the care that was being given and they really were. They said the staff truly cared about their father and he definitely seemed in good spirits when I met with him. Recovering from a serious injury at almost 90 years old would be hard - you have to really trust the facility giving your loved one care - I feel like this is a place that makes it easy to do that.

  • ★★★★★ a year ago

    My mother was cared for at Windsor Manor Rehabilitation of Concord in 2013-2014 since she was covered by Medicare, Medical, and a private insurance. Even though mom had excellent medical coverage, and passed away on 2015, Windsor Manor of Concord continues to claim and send a monthly bill to be paid by a non-existent Estate. In 2015 after mom passed away, they attempted to send this claim to collections without success, the agency closed the claim since it was unfounded. In California family members are not responsible for deceased family members debts. We have asked the Administrator, Manager, and clerk at Windsor Manor of Concord for the past two years by letters and phone calls to stop sending any and all correspondence to my address, to date, no one is listening.

About Windsor Manor Rehabilitation Center

General Information

Legal Business NameWindsor Convalescent And Rehab Center Of Concord LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1980 (37 years)
Capacity190
Residents156
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Manor Rehabilitation Center

Windsor Manor Rehabilitation Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 17, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

July 6, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

November 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

October 30, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

December 11, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Manor Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 35min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
45min
1hr 5min
ReportedExpected
RN
4hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
98.5%
98.5%
98.5%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.7%
97.8%
97.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
65.9%
62.0%
54.9%
61.1%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.5%
8.5%
8.1%
11.3%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.2%
18.4%
17.8%
14.0%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
10.0%
10.7%
12.5%
14.7%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
13.5%
14.2%
14.5%
4.7%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
4.2%
2.6%
2.2%
10.9%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
8.7%
5.5%
4.5%
7.6%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
7.9%
3.7%
5.2%
5.2%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.8%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
1.7%
2.4%
0.8%
2.3%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.7%
0.8%
0.7%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.6%
1.2%
1.6%
0.9%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.6%
95.8%
95.1%
89.4%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
92.9%
92.9%
92.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
64.0%
57.3%
61.6%
64.4%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
2.9%
2.8%
3.4%
16.9%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.7%
1.7%
1.5%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.0%
0.2%
0.3%
1.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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