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Windsor Manor Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. California
  3. Concord Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • patty cox
    ★★★★★ 4 months ago

    This has been the best place in the county for our mother! The staff is very helpful and they do everything they can to help our mothers recovery and to find an appropriate placement when she was ready to be discharged. If needed we will definitely have our mother come here again.

  • Boss Cash
    ★★★★★ a month ago

    I've been here for over a month A handful of people does a great job and are true professionals but unfortunately the majority of the staff couldn't care less about their patients health.

  • Lisa Dumaggio
    ★★★★★ a year ago

    I have had different encounters with Winsor Manor. A friend of mine had MRSA which is a very contagious virus that basically requires anyone who enters her room to gown up and wear gloves. I watched a nurse enter her room help sponge bath her come out of her room then enter another patients room without changing her gloves or washing her hands. Completely wreckless.!!! To my horror my mother inlaw was sent there. She was there three days before they figured out she has Altzeimers disease. The staff seemed caring but each day she had a different nurse which only confused her more than she already was. They discharged her because she couldn't follow directions for therapy. How could they expect her to. Hello people. Her brain isn't working properly. I was glad to get her out of there. They suck.

  • Laura Bendixsen
    ★★★★★ 2 years ago

    After seeing several facilities around the bay area, we chose this one for Dad & we are so happy with the decision. Dad loves the staff, likes the food & is settling in nicely & as well as can be expected under the circumstances. The facility is clean, well maintained & the staff is very attentive, patient & kind. I highly recommend this place if you are in need.

  • Wayne Calhoon
    ★★★★★ a year ago

    Rock hard mattress. Takes up to an hour to get a response to the call-button. The staff is wonderful, but this place is way understaffed. Awesome comfort food (except the vegetables are always mixed) - and the food and milk are served at room temperature. Update: the "owner" has replied to me below, but has still failed to contact me in my room. Update: no word yet.

About Windsor Manor Rehabilitation Center

General Information

Legal Business NameWindsor Convalescent And Rehab Center Of Concord LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 1, 1980 (39 years)
Capacity190
Residents178
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Manor Rehabilitation Center

Windsor Manor Rehabilitation Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

August 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect a residents' right to refuse some types of non-requested transfers within the nursing home.

August 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Manor Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 35min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 20min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.5%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.9%
99.2%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
52.4%
72.5%
71.4%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.2%
11.2%
12.9%
13.4%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.3%
22.7%
17.1%
14.0%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
14.2%
16.8%
18.8%
18.3%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
11.8%
11.0%
4.6%
2.5%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
8.9%
1.6%
7.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
8.1%
9.6%
9.8%
10.2%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
8.7%
7.7%
7.0%
9.1%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
0.8%
1.6%
0.0%
0.7%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
1.6%
1.5%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.4%
1.9%
2.4%
2.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

84.2%
87.9%
93.8%
94.2%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.9%
83.5%
83.5%
83.5%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.3%
64.8%
59.3%
59.4%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
29.2%
27.1%
26.4%
20.2%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.2%
1.6%
1.7%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.8%
0.9%
0.3%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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