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St. Francis Heights Convalescent Hospital

  1. Skilled Nursing Home Facilities
  2. California
  3. Daly City Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Lamar Drayton
    ★★★★★ 6 months ago

    Its been a little over 5 months since I've stayed here. I do appreciate the staff with helping me with my recovery from bilateral knee replacement surgery. They were extremely helpful with my daily needs. Also with my emergencies such as having a nurse nearby when I was feeling ill and the nurses aides helping with changing the sheets to my bed. Although the food could've been better I'm just happy for their help.

  • ellaine ferrer
    ★★★★★ 6 months ago

    My mom is admitted here and I'm not happy for the way they treat my mom. The way they change my mom diaper or the way they touch her,very roughly and the way they talk to my mom. It's not with care at all. My mom is here so she can be taken care of with care and dignity but it seems like the employee doesn't do it very well. And they told someone in my family that my sister can't video chat with my mom.my sister is in the Philippines and she is very concern with my mom that's the only communication they have.

  • Patrick Vance
    ★★★★★ 11 months ago

    My grandma was admitted here for comfort care, last friday. Before Kaiser sent her here, they checked her for bed sores, and ensured that they turned her every two hours. So, she had no bed sores when she arrived. My mother asked the nurses here, to make sure they turned my grandma every two hours. Like any patient in my grandma condition, they are supposed to do this. We visited everyday since she was admitted but, not even a full week, we discovered a small bedsore, and a huge bedsore on my grandmothers back! They hadn't turned her at all, and they actually tried to hide it, so that we wouldn't notice it. My aunt, who isn't even a nurse or had training to be one, had to show the nurses how to turn my grandma....unbelievable! We are taking my grandma home, for hospice care. I have friends who are in the med field, and some are CNA's, and they have heard not to good things about this place. If you have relatives here, make sure you visit often, this place is run pretty third world!

  • RUDYAKAHALIBU77 .
    ★★★★★ a year ago

    My Father passed here 6/15/18 2 days before Father's Day. My Mother keep asking staff if they can lower the roomates TV volume down so my Father can rest nothing done struggled to sleep with loud tv . We ask the Doctor many times to lower his feeding but the Doctor denied our request and keep pumping the dosage and my Mom felt my Father's stomach getting bigger and hard . My Father had sections of his intestines removed what Doctor force feeds a patient like this. My Father was sent here to recover without rest very loud roommate staff seem like they didn't care what my Mom requested . If we only new how this place ran we would've never came here. That Friday morning this place was full of staff lounging left to right where ever I looked. From 6am to close to noon we waited for the Corner to pick up my Father . These staff as many as they were at the front desk and hallway to hallway why did we have to wait so long ,and yes we we're waiting for them to take him ASAP. I wish the Doctor would've listen to my Mother's request to lower the feeding and lower the noise in his room . That Doctor and this place should be investigated for all the complaints and review's . The Doctor says the cause of DEATH WAS A HEART ATTACK. Do research before checking in here you might not check out. We had bad experience with Doctor , staff and Corner communication. Way over staff no help to our needs that day. 1 star place looked nice from outside , but never judge a book by it's cover go inside...........Parking sucks.

  • Renee Aubuchon
    ★★★★★ 2 years ago

    There are several problems with St. Francis Heights, even though it is rated better than most local convalescent hospitals. In the interest, no doubt, of expediency, all the patients apparently are in diapers at night. My mother did not need to be in diapers, and asked to be able to use a bedpan. The staff had diapered her and told her to relieve herself in her diaper. Later, a nurse advised that my mother's medical notes said she was incontinent. No. she wasn't. She was just being infantilized by the routines of the convalescent hospital. The patients have an emergency buzzer, but it is an emergency buzzer in name only. If a patient pushes the emergency buzzer it may be ten or even twenty minutes before a CNA shows up. The staff apparently has no way to distinguish when a patient pushes the emergency buzzer because they are experiencing a medical emergency or because they want restroom assistance (during the day). One of the staff told me there is no rush to respond to the emergency buzzers because almost all the patients have DNR (do not resusitate) orders should they have a medical emergency. Another staff member said that the patients at the convalescent hospital are not ill enough to need that level of monitoring. My mom was recovering from a broken hip, had pneumonia, has congestive heart failure and stage 4 kidney disease. She is 90 years old. Is that old enough and ill enough that the staff should consider answering the emergency buzzer in less than ten minutes? I checked with state licensing and there is no licensing guideline about how long convalescent hospitals can take to respond to an emergency buzzer. Additionally, while food sounds appealing on the menus, it is almost always served cold. My mom did not want to bother anyone by complaining that her food was cold. Every time I was there I made sure she was served hot meals. Can you imagine being served a cold, flavorless scrambled egg every morning? It is also really difficult to sleep there because they keep the doors to the rooms open and the hallways are noisy. Sometimes it is bells and buzzers, sometimes staff talking in the hall, sometimes it is a patient who is having a really difficult time, screaming. Under those conditions anyone would have a difficult time sleeping. They started giving my mother melatonin to help her sleep. She mentioned to her doctor at the convalescent hospital that she was having some problems concentrating. No, it wasn't dementia onset- it was the convalescent hospital environment. Parking is almost always a problem that often involves driving around four blocks a couple of times before finding parking. If your loved one has to go to this convalescent hospital please be an advocate for him or her. Go visit every day if you can, and if you can't make it on a given day, call Stay in contact with the doctor working with them. If it is possible for you to care for them at home, please consider that rather than sending them to this infantilizing environment. My mom immediately was much more capable and focused as soon as I got her out of there.

About St. Francis Heights Convalescent Hospital

General Information

Legal Business NameGhc Of Daly City 102, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 1, 1968 ()
Capacity102
Residents97
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for St. Francis Heights Convalescent Hospital

St. Francis Heights Convalescent Hospital was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 13, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.

December 19, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of St. Francis Heights Convalescent Hospital require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 40min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
1hr
1hr 20min
ReportedExpected
RN
4hr 10min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
89.8%
89.8%
89.8%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.7%
94.2%
92.3%
94.3%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.6%
9.6%
13.5%
13.2%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
5.0%
0.0%
1.9%
1.9%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
12.9%
10.0%
27.6%
12.5%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
1.8%
7.8%
2.0%
6.2%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
15.1%
10.6%
6.7%
9.5%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.5%
0.0%
2.2%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
10.5%
9.8%
10.0%
6.2%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.7%
1.9%
1.9%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
4.1%
5.8%
6.4%
7.4%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.0%
91.3%
93.7%
91.4%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.4%
90.5%
90.5%
90.5%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
73.0%
76.7%
81.1%
84.5%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
19.0%
17.2%
17.2%
15.4%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.2%
0.8%
0.9%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.5%
0.8%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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