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Windsor Elk Grove Care And Rehabilitation Center

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Leslie Sincere
    ★★★★★ 3 weeks ago

    My father's recent stay was good. The Nurses and CNA's were attentive and caring as well as the Physical Therapy staff. He was provided 6 days of therapy per week with an occupational and physical therapist. They also arranged for home heath visits and a meeting with the home health manager. One more thing his dog was allowed to visit.

  • Eric Wendorf
    ★★★★★ a year ago

    My grandmother is currently here. Push the nurse's button... they'll come in 15-30 minutes. They take so long the patients here poop themselves before staff comes to assist with the bathroom needs. FOOD IS AWFUL!! Dinner... two slices of wheat bread with a Kraft single slice... super nutritious!! Complaints are ignored because most patients here are not long term. Monitor your loved ones here.

  • Cheryl Gallo
    ★★★★★ 2 years ago

    5.0 star rating 3/29/2016 We rate Windsor Elk Grove as the best of the best skilled nursing care facilities, both short and long term. A few months ago my elderly mother fell out of bed and broke a couple of bones. After 11 hours in Kaiser Emergency, Windsor opened their doors to helping my mother rehab. We had visited several facilities prior to this happening, and none of the other places had the cleanliness, team of caring staff members, activities, great food, physical therapy dept., doctors, nurses etc., to the degree we saw at Windsor. Then, we were saddled with having to deal with her medical coverage and paperwork. At the same time we felt lost, and devastated, from mom hurting herself, and didn't know a thing about how to put things in order for her. Then, thank God, we met Carrie Moua the Director of Business Development at Windsor. She took control of the situation, and spent hours educating us and hand-carrying us every step of the way, to get all the necessary paperwork properly completed. We could not have done it without her. That was just the technical end of things. She was also giving us all of her sympathy and compassion, of which made this transition so much easier. There is no way we could thank her, and the other Windsor staff members (the really care).. They are all wonderful. Then, we had the pleasure of meeting Bonnie Gordon, the Administrator of Windsor Elk Grove. We then could clearly see that this compassionate, easy to talk to, caring woman, was probably responsible for a lot of the hiring and coordinating, with Carrie, to make things as good as they are for the care of my mother and so many others. It should be understood that no one is paying us to write this review. We are writing it to let anyone out there know that if you are looking for the best care for your loved one, at a skilled nursing facility, don't look any further. Go to Windsor Elk Grove and look around the facility. We thank God we were led there.

  • Susan Kane
    ★★★★★ a year ago

    As in any corporation or department, you have those individuals that are "less than" and impact the rest of the staff. Windsor Elk Grove has some very dedicated and wonderful individuals as evidenced by the care I witnessed them conduct with my father. But they also have a couple of individuals who lie, falsify records and violate HIPPA Unfortunately, with the care of my father, I came into contact with a couple of those less than ethical individuals. Their actions resulted in negative results which impacted my fathers health and necessitated a trip to Sutter Emergency and a very long night. If you can be a strong patient advocate for you loved one and can connect with the ethical professionals, then it can be a good SNF; otherwise stay away. The meals are decent but their breakfast is very lacking, especially for a 6'2" guy. They did allow us to bring his dog for a visit. Windsor Elk Grove obviously needs a review of their policy and protocols and ethics training with their staff.

  • Stephen M. Dupree
    ★★★★★ a year ago

    Apparently not a place you want to go if you have broken your back in a motorcycle wreck. As one who has wrecked bicycles and motorcycles, I can assure you that laying in hospital or rehab situation is not where we want to be. Denying us care does not motivate us to do anything but write bad reviews. Trust me, we want to be back to our homes, our stuff. From the reports so far, I'm disgusted.

About Windsor Elk Grove Care And Rehabilitation Center

General Information

Legal Business NameWindsor Elk Grove Care And Rehabilitation LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity136
Residents132
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Elk Grove Care And Rehabilitation Center

Windsor Elk Grove Care And Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
* Data not availableStaff Rating
* Data not availableRN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 22, 2017 - 8 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

August 18, 2017 - 9 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 7, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

June 23, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
FManyPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide clean bed and bath linens that are in good condition.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

June 16, 2017 - 11 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintTell the resident or the residents representative in writing how long the nursing home will hold the residents bed in cases of transfer to a hospital or therapeutic leave.

March 15, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

February 27, 2017 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
ESomePotential for HarmHealth InspectionProvide proof that residents' personal money that is deposited with the nursing home is secure.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

April 27, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

February 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

December 18, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

October 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

July 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
BSomePotential for Minimal HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Data Not Available

Quality Measures for Long Stay Residents

92.6%
97.1%
97.1%
97.1%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.9%
100.0%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
60.8%
73.7%
69.4%
74.5%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.5%
12.8%
15.9%
10.0%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.2%
25.7%
10.9%
12.4%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
8.5%
9.0%
9.6%
10.5%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
6.6%
18.4%
6.5%
9.6%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
5.1%
4.4%
5.7%
5.5%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
7.7%
6.8%
4.1%
1.3%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
1.5%
4.1%
3.1%
0.8%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.1%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
4.1%
3.2%
3.4%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
3.0%
0.8%
0.7%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.0%
99.7%
99.5%
99.7%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.5%
96.9%
96.9%
96.9%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
55.8%
54.2%
54.4%
53.9%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
5.6%
7.4%
5.8%
3.1%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.4%
0.7%
0.4%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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