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Encino Hospital Medical Center D/P Snf

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    This place does not deserve even one star. First of all, be wary because their billing team charges their visitors duplicate and fraudulently. First time I hurt my ankle about four years ago I paid my bills and then I received same set of charges again and they sent it to collections this time. No one could explain why the charges were there but demanded I pay up and so I did because I didn't have time to investigate it properly. Besides, I was confused about what are the real charges and I also didn't know my rights at the time unfortunately! Well two years ago I got food poisoning and my family took me there, being that it was closest place around. I have top of the line PPO insurance from my work and I still paid close to 6,000 out of pocket for this instance where I was there for less than 24 hours. Now, a year and half later, I am getting calls from collection companies, just like last time, that they want to collect another set of fees, in total close to another $6,000. Unfortunately, their service was quite horrible as well. Once they checked me into the hospital they said the doctor will be there in about an hour. Well, doctor came and left and four hours later he had decided not to see me. The hospital said apparently there were more urgent cases than mine and he couldn't see me and I had to wait for several more hours until he came back again. Meanwhile they were racking up fraudulent hospital charges. I refused allowing them to take blood from me every two minutes because I knew it was not needed. All they had to do was be upfront and tell me the doctor cannot see you and I would have accepted than and leave. No one likes hospitals but I can easily say this place was the most horrible experience I've had within the medical world and I've had surgeries and plenty of medical procedures. Try to go elsewhere if you can.

  • ★★★★★ 2 months ago

    When we enter the EMERGENCY there was 4 people at the desk of the reception, all was speaking to each other about different things but not about their job was speaking and laughing very loud, after telling them to take care of a patient they was very rude especially the lady her name is Sepideh and the man i think he was russian who start asking me a personal questions which he is not suppose to ask but they did not start to taking care of a patient, absolutly onprofessionals 1 star to a facility for hiring such people

  • ★★★★★ 2 months ago

    This is by far the worse hospital treatment I've ever received , my mom has been here numerous times, and for some reason this time the treatment is horrible, i've been waiting two hours to talk to a Dr. The nurses been in the room one time , only person you see is the CNA. My mom will definitely not be coming back here........

  • ★★★★★ 9 months ago

    We're new to the area. My husband had an aggressive cardiac ablation two days before a fever, congestive heart failure, sepsis and a variety of other nasty complications reared their heads. So inconvenient. Why didn't this "stuff" show up when he was kept overnight at Torrance Memorial? Ugh. Had no idea which ER to take him and saw some reviews and decided on Encino. AN EXCEPTIONAL CHOICE! Very low key. Didn't see many white coats. Everyone, absolutely everyone, including Adrian who did the intake turned out to be exceptionally competent, communicative and caring. They quickly and effortlessly identified the numerous issues my husband was experiencing all while reducing our anxieties. The comprehensive plan was explained. They kept him overnight and he went home the following day, free of all symptoms. The entire staff who helped us should be commended in every possible way. We're so very lucky they are just "down the street". Thank you so very much. Claudia McCulloch

  • ★★★★★ 6 months ago

    JAIRO ? IS ? AN ? ANGEL. I came to the ER for a serious matter- I THOUGHT I WAS GOING TO DIE. Thankfully, I didn't. After I was admitted, I was taken care of by an RN named Jairo. Very calming and compassionate human being. He took the time to answer all of my dumbass questions, and just really put me at ease. And then the Ativan reeeeally put me at ease. But seriously, if you end up in this ER, see if they'll let you request Jairo.(Also, Jairo is pronounced like Heiro- I had to ask initially because, caucasian.) And if we're not including the time another hospital gave me too much valium and I ended up wondering into traffic in my gown with the back open- this hospital visit was definitely the best experience I've had.

About Encino Hospital Medical Center D/P Snf

General Information

Legal Business NamePrime Healthcare Services Encino LLC
Ownership TypeNon Profit - Other
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 28, 1989 (28 years)
Capacity28
Residents25
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Encino Hospital Medical Center D/P Snf

Encino Hospital Medical Center D/P Snf
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Encino Hospital Medical Center D/P Snf require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 20min
2hr 55min
ReportedExpected
CNA
2hr 40min
1hr 25min
ReportedExpected
LPN
1hr 35min
1hr 50min
ReportedExpected
RN
7hr 35min
6hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
95.5%
91.3%
91.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.4%
9.1%
13.0%
8.7%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
4.3%
0.0%
0.0%
0.0%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
4.5%
0.0%
4.3%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
17.4%
18.2%
4.5%
8.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
8.7%
31.8%
18.2%
8.7%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
5.8%
6.2%
7.7%
4.7%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

-
-
-
-
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
-
-
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
-
-
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
-
-
-
-
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents with pressure ulcers that are new or worsened



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