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Citrus Nursing Center

  1. Skilled Nursing Home Facilities
  2. California
  3. Fontana Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Marianne Goldberg
    ★★★★★ 3 weeks ago

    My mentally and physically handicapped son recently spent two weeks in this facility to get rehab for a broken hip. I was with him daily for several hours. It is not the Hilton, but the best place to recover I have come across in my 82 years. I would highly recommend it. The staff is dedicated and friendly to everybody. The place is light and clean, the meals are appetizing. I am grateful for the good care my son received. As I mentioned before I can highly recommend this nursing home. I do not think there are any better ones. At least I have not seen any when I had to visit several of my elderly friends.

  • Karina Scott
    ★★★★★ a month ago

    First impressions are lasting. No one at front desk to start, had to ask administrator for assistance, this facility needs to have better housekeeping, dust on furniture (alot), trash on floors, etc. The only good thing was staff. Very friendly and accommodating. Don't have much confidence in this place.

  • Shannon Lawrence
    ★★★★★ 6 months ago

    My 94 yr old father is currently at Citrus, and is receiving excellent care. Their pureed food is delicious, I've tasted it. Pork loin with herbs, mashed potatoes with gravy, green bean salad, chicken chili. He is learning to eat and swallow. Kaiser would have let him die, drugged and starving, because "he's 94 after all". WHAT?!!! Dr. Constantino was the only Kaiser Dr. that believed my father needed respect and proper care, and sent him to Citrus. He will be coming home soon, within a week. He is clean, shaved, receiving physical therapy and is doing awesome. I see him every other day, and am always impressed with the staff and the cleanliness of the facility. This is a good place for your loved one should they need to go to a facility like this. Highly recommend.

  • Nancy Ruiz
    ★★★★★ 5 months ago

    *NO STAR* WOULD RATHER DIE THEN TO GO TO THIS PLACE, I WAS THERE 3-3 1/2 WEEKS WORST PLACE EVER WAS VERY LOUD ALL DAY ESPECIALLY AT NIGHT. THE STAFF TREATS THE PATIENTS VERY BADLY ESPECIALLY THE ELDERLY WHO CAN'T DEFEND THEMSELVES. I COMPLAIN ABOUT EVERYTHING TO HEAD OF NURSES MARILYN, I COMPLAIN TO SOCIAL SERVICES, EVERYONE I COULD COMPLAIN 2 & NOTHING EVER GOT DONE ABOUT IT. SUPPOSE BE THERE 6 WKS & SO BAD I DISCHARGED MYSELF IN 3 1/2 WEEKS I TOLD HEAD OF NURSES MARILYN I RATHER TAKE MY CHANCES AT HOME W/NO MEDICAL CARE. BLOOD PRESSURE UP EVERYDAY, STILL THINKING OF REPORTING THEM 2 MCARE& MCAL.. THIS IS NO 5 ***** PLACE.. IF YOU LOVE YOUR LOVE ONES DO NOT TAKE THEM HERE

  • Darlene Mejia
    ★★★★★ 5 months ago

    If you must put your loved one in a Nursing home, Do not sign anything unless its explained to you! I was tricked into signing arbitration papers that were stuck in with a stack of other papers. My sister was physically and mentally disabled and being her next of kin, I signed her admission papers without knowing anything about arbitration. My sister passed away on June 23rd 2018 at Citrus Nursing Center. She was full code and they did nothing to save her! They called me for every issue night or day, and the one time she needed me the most, they didn't bother to call! Please be very active and vigilant if you have to put your loved one in a nursing home because they require 24 hour nursing. I discovered alo't of falsified nursing notes. I discovered they were giving my sister opioids but charting zero pain levels!! This was after me telling them to stop giving her anything other than tylenol. There's so much more to this but my main reason for posting is.... Please Please Please!!! Do not sign Arbitration agreements! SIGNING ARBITRATION IN CALIFORNIA NURSING HOMES IS NOT MANDATORY!!! Anyone in their right mind would not sign if properly explained and told its optional!

About Citrus Nursing Center

General Information

Legal Business NameCitrus Nursing Center
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 29, 1968 ()
Capacity99
Residents90
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Citrus Nursing Center

Citrus Nursing Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive or get quality laboratory services/tests in a timely manner to meet the needs of residents.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

March 9, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

November 22, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintLet each resident or the resident's legal representative access or purchase copies of all the resident's records.

October 6, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Citrus Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 25min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
100.0%
100.0%
100.0%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.4%
100.0%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.0%
-
-
45.5%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.6%
6.0%
9.7%
16.7%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
19.8%
16.2%
0.0%
3.8%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
7.8%
9.5%
5.3%
5.1%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
2.0%
7.8%
2.1%
3.8%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
1.4%
0.0%
6.2%
3.0%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
8.6%
8.9%
7.8%
1.8%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
1.4%
1.3%
0.0%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
13.0%
9.1%
3.1%
3.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.4%
0.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
3.3%
2.2%
2.0%
2.0%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
97.6%
98.5%
97.0%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
97.1%
97.5%
97.5%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.0%
65.1%
59.2%
70.9%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
2.8%
7.0%
3.8%
1.4%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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