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Manorcare Health Services (Fountain Valley)

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Excellent and kind care My mother received patient and loving care here. We think very highly of Nurse Practitioner Sunny, who is very thorough and goes the extra mile to ensure that proper medication is prescribed and the patient is thriving. We have been in other facilities and had unpleasant experiences. Of course, it is challenging to run a little city like this, with so many things going on. But we can recommend this place, as the bottom line is that the staff cares. Which for us is the most important part of making it work well.

  • ★★★★★ 3 months ago

    My mother in law was sent to this facility for hospice care in February 2017. It was about 10pm when she arrived so I walked up to the nurses station to get information on her treatment. There were 2 nurses talking about knowing nothing about the patient. I interrupted and gave them an update on her medical condition. She was supposed to be on morphin right away. The nurse didn't seem to know what she was doing. She wasnt sure about the dosage either. When she finally figured out how much to administer, she came to the room. At that point my mother in law took her last breath. The nurse stood there. I asked her to either call time of death or call an RN who was able to. She just stood there and didn't even check her pulse. She looked at us and said "well you all knew this was going to happen". She was completely unprofessional and had no compassion what so ever. It saddens me to think that our last moments spent with her will always include this horrible treatment. Please do your research if you are thinking of placing your loved one at this facility. I also witnessed horrible treatment towards another patient who fell off his wheel chair. Instead of helping him up right away, a nurse threw a towel at him with frustration. It made me sick to my stomach. Even though my mother in law had passed, i refused to leave her until she was picked up by the mortuary. That's how bad it was. Worst experience of my life...

  • ★★★★★ 6 months ago

    Our experience was 50/50. One of the PT named Steve told my 93 year old grandmothers doctor that she could walk 50 ft (with a broken pelvic bone only days old) which was 100% false. After we got rid of him my grandmother started healing and receiving real PT. The rest of the staff treated my grandmother with kindness. Every time I visited the facility, my grandmother was clean, her bedding was clean and she was being fed regularly. My other complaint was there was a woman down the hall for my grandmother who was crying out loud that she needed help and she was in a pitch-dark room and one of their employees walked right by the room at the same time I did and I thought maybe she didn't hear her and so I said to the employee that the woman sounded like she needed help and that woman never went back to her room. Yes, for those of you who are wondering, I did say something to that employee before I left and let her know how unkind I thought that was. Svetlana was a great RN plus they have a room to have your hair done (at a reasonable extra cost) and they did a great job.

  • ★★★★★ 8 months ago

    Please do research before placing a loved one here!!! If you must place someone here, make sure your loved one has a family member present 24-7! There may be a few decent nurses but that doesn't help when a patient is being exposed to the low trained (or non trained) nurses. It was explained since day one that my father could not move one of his legs as he had bone cancer and was in severe pain. The staff forcefully weighed him at my husband's objection. Our father was in terrible pain and very fragile. The staff had absolutely no empathy or concern for him or his needs and refused to listen to my husband who was there trying to help. I don't understand why they would refuse to weigh him in his chair as done by other facilities. They were very rude and non-caring. Luckily, my husband was there to secure the bad leg to prevent further injury as these folks had zero regard for the condition he was in. However it is very unfortunate that no one was there the final time he was weighed. I say final because they mishandled him to the point that they caused him to go into cardiac arrest!! There are other facilities to look into. Please look into others before settling on this place.

  • ★★★★★ 6 months ago

    This place is horrible the lack of care these nurses provide. My mother is in there for post op and the care she sees these elderly receive scares the poop out of her and is already wish to leave asap. How can you guys hire people who hate their job so much that they can tell a patient to their face that it's not there problem that their in pain you cowards it is your damn job that what your there for to provide care.

About Manorcare Health Services (Fountain Valley)

General Information

Legal Business NameManor Care Of Fountain Valley Ca LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 30, 1989 (29 years)
Capacity151
Residents134
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services (Fountain Valley)

Manorcare Health Services (Fountain Valley)
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 21, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionDevelop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.

September 20, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

June 6, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

October 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionOffer other nutritional food to each resident who will not eat the food served.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintQuickly tell the resident's doctor the results of laboratory tests.

May 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

April 8, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintEnsure that residents are fully informed and understand their health status, care and treatments.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services (Fountain Valley) require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 35min
ReportedExpected
CNA
1hr 5min
50min
ReportedExpected
LPN
45min
1hr 25min
ReportedExpected
RN
4hr 10min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
81.2%
81.2%
81.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
75.3%
97.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
1.5%
6.0%
8.6%
10.2%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.3%
5.8%
3.3%
2.4%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
1.4%
0.0%
1.5%
4.3%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
5.5%
8.3%
12.0%
8.0%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
0.0%
4.7%
17.5%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
5.5%
4.6%
1.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
12.9%
11.4%
6.5%
6.6%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
8.1%
11.0%
10.6%
7.1%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.4%
1.4%
1.5%
2.8%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
4.9%
4.4%
2.9%
1.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.6%
86.8%
89.9%
95.4%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
88.0%
88.0%
88.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.4%
63.2%
67.4%
70.9%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
23.1%
15.4%
14.8%
25.5%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.3%
0.8%
1.2%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.1%
0.0%
0.3%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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