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Golden Living Center - Hy-Lond

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • Morgan Olko
    ★★★★★ 10 months ago

    If I could give less than zero stars I would. A current resident who is close to me recently was sent to the hospital. Neither of the emergency contacts were notified by the facility before, during, or after the transport of the patient. The hospital called to notify the family members, thank goodness, but at this time it was hours after the incident. When the faciltiy was contacted about it, they continued to make excuses for their inability to do their job correctly. The person who called to check on the well being of their family member was passed on to two different staff members before they requested to speak to someone in charge. At that point, they were put on hold for several minutes and then passed off to a nurse who was on their second day of work there and who had no previous contact with the patient. This was, what I can assume, an attempt to avoid taking responsibility for the mismanagement of their duties. The staff I have had experience with are unprofessional, rude, and borderline negligent.

  • Lesli Van Tine
    ★★★★★ a year ago

    My Brother is in this facility and has called me several times in the last month in pain and his call button is never close to him. A couple times the kitchen staff moved it out of reach other times it's fallen --. He is unable to even sit up alone. Has sores and needs to be moved Every 2 hours. And today he was sat up at 6 am and has slid into an awkward position Finally at 1 pm our aunt reached staff about his pain and not having been turned all day , they said it would be taken care of "Right away" he's been in the same position all day. until 5:15 pm and missed his mid day meds. He finally called me at work Crying!!!! I called them to ask why??? No explanation nothing -- Just oh I see the nurse now she is just heading in to his room. I called him back right away, and 20 minutes pass before she arrived with his pill and said she can't move him until after dinner so somewhere between 7 and 9 pm he MIGHT receive some nursing attention ..... I am in New York Our aunt the only family in California is 77 and can't drive. They Pass you off when you call , Lie flat out "Oh yes he had this that " etc and hasn't been moved since 6 am it will be over 12 hours. This is just today. If you have any Choice Don't allow your loved ones to come here ? It's horrible to feel so helpless and ignored.

  • Angela Tuttle
    ★★★★★ a year ago

    If I could give zero stars I would. This place is absolutely DISGUSTING. My grandmother was sent there for short term rehab. It was 5 days before she was even seen by a physical therapy technician. 5 DAYS. She had an ostomy bag that the "nurses" allowed to leak all over her. Mind you that is FECES. Her catheter wasn't inserted correctly and soaked her bed and she had to sit in it for a long time. She pressed her call button for 20 minutes before anyone came. The place is FILTHY. Curtains had stains that I'm sure were from body fluids. Floors hadn't been mopped in i don't know how long. Staff was incompetent. Horrible place. Do not let your loved ones go here. Absolutely not.

  • Anthony Levato
    ★★★★★ 2 years ago

    I'm 64 so I was curious about this Golden Living Center. So I stopped in the other day. It is very clean nice and quiet air condition and the staff is very secure in their way of doing things.! This place is very expensive it's a Continuous Care Nursing Place basically. They pretty much keep a constant eye on the people living there because most of them always need a hand doing something. A lot of the people there are just living out the rest of their life. It's accessible from Shields Avenue.

  • Becky Brown
    ★★★★★ a year ago

    I've been extremely disappointed with Golden Living Hylond. My father has been a resident for over three months. During that time, his sister and I have repeatedly had to be an extremely strong advocate for him to see that anything is done. There have been several times where I have had to call the front desk to have the staff respond to his need. The front office staff is no better. The only reason I am giving one star is that the physical therapy staff has been very helpful. I'd strongly urge anyone to stay away from this facility unless you will be a strong advocate for your loved one.

About Golden Living Center - Hy-Lond

General Information

Legal Business NameBeverly Healthcare - California Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 27, 1968 ()
Capacity121
Residents102
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Golden Living Center - Hy-Lond

Golden Living Center - Hy-Lond was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 15, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

November 8, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

August 29, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintOffer other nutritional food to each resident who will not eat the food served.

December 16, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
ESomePotential for HarmComplaint+InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaint+InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaint+InspectionMake sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
DFewPotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

December 12, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep residents' personal and medical records private and confidential.

December 5, 2016 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Golden Living Center - Hy-Lond require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 35min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
3hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.6%
94.5%
94.5%
94.5%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
68.3%
83.3%
88.8%
96.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
76.9%
73.5%
71.0%
75.9%
43.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.4%
14.7%
15.4%
18.2%
18.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.1%
17.6%
28.7%
26.1%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose ability to move independently worsened
10.1%
8.8%
6.6%
9.1%
11.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who received an antipsychotic medication
10.4%
11.1%
13.5%
18.1%
10.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents whose need for help with daily activities has increased
15.2%
12.3%
10.3%
3.8%
5.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who lose too much weight
13.9%
11.1%
6.2%
6.0%
5.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of high risk long-stay residents with pressure ulcers
20.2%
7.4%
3.4%
0.0%
2.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
1.4%
0.0%
0.0%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who have depressive symptoms
0.0%
1.2%
0.0%
2.5%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a urinary tract infection
1.2%
1.2%
0.0%
1.2%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
2.7%
4.7%
3.1%
1.9%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

91.1%
87.0%
81.9%
84.5%
87.4%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.4%
92.9%
92.9%
92.9%
85.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
72.8%
72.6%
63.1%
57.8%
67.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who made improvements in function
15.7%
26.8%
14.7%
5.6%
8.1%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.8%
2.3%
1.5%
1.5%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.7%
0.0%
0.0%
0.6%
Q4 2016Q1 2017Q2 2017Q3 2017CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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