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Grand Terrace Care Center

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    My husband spent 5 weeks here and I must say, as far as skilled nursing facilities go, this one is very clean and the staff, for the most part, is extremely courteous and efficient. He was there for IV antibiotic therapy and wound care and his nurses were always caring and knowledgeable in the field. Of course, him being a "model patient ", always kind and friendly towards them, made their jobs easier, I'm sure. The only negative feedback I have is about the dietary department, which is a common complaint with most nursing homes. The food was always cold and very unappetizing... so much so that he lost 37 pounds while there because he couldn't stomach it. They told him he could request items off the menu, which he did, but then never got them. We were told that they had a new cook...well that cook needs to learn how to COOK! Maybe it's hard to cook in portable kitchens (located in the parking lot) because the kitchen caught on fire several months ago, but I really don't think that's an excuse for the kind of food that's being served. To be blunt and honest, 95% of it is disgusting. Overall, however, I always felt confident that he was receiving good care. I thank the staff members who treated him for doing a great job and treating him with dignity and respect. I would recommend this facility to anyone who might ask for my opinion. ~Georgia Greenside

  • ★★★★★ a year ago

    Great experience! The staff is very friendly and attentive. In a matter of days we met several of the department heads and a couple of the administrators. They were very accessible to the patients and families and easy to talk to. The patients we met in the halls were happy and well cared for. The physical therapy staff were very encouraging and patient with my father. They have a well rounded program and really encourage the patients to participate in the activities. I would highly recommend this facility.

  • ★★★★★ 5 months ago

    I WOULD NOT RECOMMEND FUTURE AND CURRENT LOVED ONES TO BE AT THIS FACILITY BY ALL MEASURES. UNTIL THIS FACILITY MAKES THE NECESSARY CHANGES IT DESPERATELY NEEDS. IT WILL BE BUSINESS AS USUAL!! Of Grand Terrace Healthcare Center is the worst place to send your loved ones. The staff are very disrespectful in regards to caring for their patients. All the staff at City Of Grand Terrace Healthcare Center are disconnected from each other as well as the patients they house. There is sooo many inconsistencies throughout this facility that it makes me sick to my stomach. I was advised by Corporate to speak with the "Administrator" (Trent) about the whole situation. So I did! I have told him my concerns about the inconsistencies and the way my loved one, and all other patients at this facility was being treated. He could not answer the simple questions I was concerned about. It appeared to me he was oblivious and did not care about the questions that were being asked, and could not give me any answers as he looked lost. He does not answer any of my concerns as he refers me to other staff members to answer questions a administrator should simply know. I have come to the realization that Trent the "Administrator", is very unprofessional in all aspects of his job. He has also stated to me that he was some what new and has not been in this field/job before. Therefore he uses his short job history as his way out of questions he can't answer. AVOID THIS PLACE AT ALL COST!! I FULLY REGRET COMING HERE!!!!!!

  • ★★★★★ 4 months ago

    Great people. If you love people

  • ★★★★★ a year ago

    The Medical care at this Grand Terrace Health Center is atrocious. The staffing is inadequate, especially on weekends. When a patient rings for assistance it could take 15 minutes to an hour for a response. When a patient needs to use the restroom in the main TV room, he is told that is for "Visitors only" and to go to your own room. Patients are ignored and neglected for long periods of time. Personal property is damaged and stolen. The vending machine in the courtyard has been out of Dr. Pepper for over a week, There is NO THERAPY for the patients on the weekends. When a patient asks when he might go home the daily answer is "ask tomorrow". This facility should be inspected and closed.

About Grand Terrace Care Center

General Information

Legal Business NameGrand Terrace Health Care, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1973 (45 years)
Capacity59
Residents56
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Grand Terrace Care Center

Grand Terrace Care Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 23, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide resident groups or resident family groups with private space to meet.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMaintain comfortable sound levels.
BSomePotential for Minimal HarmHealth InspectionProvide bedrooms that hold no more than 4 residents per room.

October 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
FManyPotential for HarmHealth InspectionHire sufficient dietary support personnel.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide written records when a resident is transferred or discharged.
BSomePotential for Minimal HarmHealth InspectionProvide bedrooms that hold no more than 4 residents per room.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Grand Terrace Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 35min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr 5min
1hr 35min
ReportedExpected
RN
5hr 15min
4hr 60min
ReportedExpected
Total Nursing

Quality Measures for Long Stay Residents

87.5%
96.7%
96.7%
96.7%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
4.0%
6.7%
3.8%
13.0%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
0.0%
0.0%
3.8%
8.7%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
4.5%
0.0%
12.5%
-
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
0.0%
-
-
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
13.0%
6.9%
4.0%
13.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
4.3%
6.9%
0.0%
9.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
8.7%
13.8%
8.0%
17.4%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
3.1%
0.0%
3.0%
3.3%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.7%
97.8%
99.5%
98.9%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
93.5%
93.5%
93.5%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
41.5%
33.8%
36.5%
51.5%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
4.9%
3.7%
3.4%
3.3%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
2.2%
2.1%
1.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
2.5%
1.0%
1.0%
1.6%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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