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Windsor Gardens Conv Center Of Hawthorne

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    There are pluses and minuses with any facility. However, this center is clean and the employees are very courteous. Sometimes responses to call buttons are a bit slow and I believe they are understaffed. There are lots of planned activities for the residents and the food is enjoyable. Overall, I am very pleased with this center and glad we chose them for my loved one.

  • ★★★★★ a month ago

    I want to say when I first came to Windsor Gardens of Hawthorne three yrs ago I really thought this was the best nursing facility that I'd been to I really loved it but my second day here I experienced rudeness nd disrespect reported it to the admin nd she did nothing about it nd continued by two African nurses nd a week later me my first time ever bein in a nursing facility I made a mistake nd said something cruel in the presence of my roommate nd I was reprimanded by the admin I apologized for it nd let her kno that it wouldn't happen again she then told me that she was goin to find somewhere else for me to go she was eventually terminated but since I've been here I've been drugged twice the first nurse which was African she was terminated but the other nurse is still employed there nd still passing meds so many ppl has left Windsor Gardens of Hawthorne I've noticed that since this admin has been here Windsor Gardens of Hawthorne has gone down down down this the worst it's ever been Feb 2017 I was told by the admin after bein here one week that I complain too much but my complaints were legitimate complaints so I started bein refused care after hours of my call light bein on for hours a time refused medication I've had to call the police numerous times because of neglect I didn't kno what else to do everyone was afraid that they would lose their jobs if they helped me I was told once I started calling the state getting them involved nd writing up grievance reports which she had to resolve in three was never done so I felt like she wanted to retaliate or hurt me she tried having my children banned from comin to visit me corporate I told them about it nd they let her kno that she couldn't ban my kids so did the next best thing (in a sense) that she knew could keep my kids from comin to visit me she filed a restraining order on my son nd my daughter the employees here couldn't believe it because they had been seeing my kids for years nd knew they never caused any problems. The word on the street is Windsor Gardens of Hawthorne is called killer Windsor Gardens of Hawthorne now out of all the 3 years that I've been a resident here police were never called here the admin started calling the police on my kids to have them escorted off the premises if seems like they're just hiring ppl off the street if you could see the appearances their hygiene atrocious that's just how bad they needed employees because the ppl were quitting as fast as they were bein hired the nurses passes medication nd leave the room I've heard meds are bein sold for money my blood pressure has been high every single day since this admin arrived Feb 2017 I've been hospitalized a few times... I feel like if something's not done nd fast this place will be shutdown after all that's happening to this facility it's the ppl that works here because this is a very nice facility but it's goin down nd fast!! #itslikeaghosttownhere #theresidentsaredisappearing #onebyone #HELP

  • ★★★★★ a month ago

    This place is not suitable for humans or animals. I find it deplorable that a hospital would send any patients there. And I will be admonishing the hospital that sent my loved one there. My loved one was incarcerated to WG, on Sept 6th and on Sept 7th, sent to the ER. Apparently, no one is qualified to detect blood in urine. It saddens me to see the helpless number of people there. It made me want to cry to see the faces of people that truely need care, patience and respect. And to know that they will not be getting anything of the kind in this place, brings tears and anger to my heart. The owners/administrators should be ashamed. I bet you that no one in their families would be placed there. Please, don't send your loved one to this facility.

  • ★★★★★ 3 months ago

    My soon to be husband has been in this place for 6 years now and I am angry! there patient care is bordering negligent. They haven't enough nurses per patient ratio that is legal to stay open. Examples: My dear man is 67 had stroke no physical therapy offered so he isn't mobile now on his right side. He's diabetic and they wouldn't believe the former Doctor, Dr. Ko so they wouldn't follow the diet and his life was ebbing away, I had to find a nurse because my man was having an attack they finally checked (to "humor" me)after demanding they take his blood sugar. It was 500!!! Skip was slipping into a coma state so they FINALLY admitted and agreed with Dr. Ko's report. But now due to the neglect, he will never walk,Damage was done to his organs and a 2nd stroke. He has to use his bed as a toilet since he can't get out of bed and no bed pans. So he was lying on his mattress pad filled with feces's while they had served his lunch and left him to eat it without cleaning up his bed or him...He couldn't eat. The phone # they supply, is difficult to use because they don't answer it. Last night, was my birthday, I called him, I rang the only number they have there and I non-stopped dialed for 76 minutes straight ring 20 times before it started to ring busy. They had 2 nurses on the floor in this large facility for all these patients. Skip used his "light" to reach a nurse for water and it took 2.1/4 hours to get a response for water ( he also has dry mouth) THEN the aid went for the water and over an hour more, she came in with water with no apology to explain why this keeps happening. If this was a "few" times, i wouldn't worry for safety or neglect, but, he's had 2 thefts of his computer and the cords and wouldn't take responsibility for it when it was one of their workers. He has had serious infections due to his "waste" getting into open wounds because they didn't care in bandaging his incisions. The food is bad and still not what he should be eating as being obese and diabetic .. His roommate has the TV on so loud, even late at night, I can't even make out the words he uses over the phone. He asks questions about his care,what pills he's taking etc..and they won't tell him. I have not seen a Doctor in months ...I could honestly say more but sadly and with great upset, there is to much. There are only a few that actually make an effort to like what they do and for them, I wish others would watch and learn and Bless them. But with the neglect, the yelling i've witnessed to elderly patients,lack of respectfor the patients, and as I said, they not answering there phones so we can make sure they are alive, I was in a different Hospital so I couldn't check on Skip, so I finally got him on the phone but he was speaking irrationally, he felt hot,dizzy ,and his breathing was shallow. (he has sleep apnaea, used a sleep mask to breathe for years BUT, this place said he didn't have that condition! Took 2 years of hell for them to test him,took 3 years of fighting to convince He was in need of the mask...still said "ok,we agree" that was 6 months ago, still no mask and he stops breathing at night,he could die and now the Doc doesn't take my calls)anyway, as I was saying before the mask, I told him to hang up the phone ,at that point I called the Windsor to talk to the head nurse on the floor who cares for my man, stayed on the phone till she got to his room and hung up so they would work...later that night I called back , he had been AIR-LIFTED to the hospital with a temp. of 104, pneumonia, septic, complications put in ICU & isolation. So no. NO we want to get him out of there.I'd be surprised if they let this notice through. If you love whoever is there, please, find another place for long-term care. And Please God, care and watch over those in Windsor. These patients don't deserve what is being done to them especially those who haven't family or visitors to witness what Social Services should have caught this place on a surprise visit.

  • ★★★★★ 2 months ago

About Windsor Gardens Conv Center Of Hawthorne

General Information

Legal Business NameSandhurst Convalescent Group Ltd
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 22, 1971 (47 years)
Capacity99
Residents86
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Windsor Gardens Conv Center Of Hawthorne

Windsor Gardens Conv Center Of Hawthorne
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 1, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay.

June 7, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.

June 1, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

March 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

February 29, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

April 1, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+InspectionProvide routine and 24-hour emergency dental care for each resident.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

January 7, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Gardens Conv Center Of Hawthorne require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 35min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.1%
63.2%
63.2%
63.2%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
81.2%
85.3%
91.2%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.3%
52.4%
69.2%
57.7%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
7.6%
9.1%
9.0%
7.8%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.5%
23.9%
0.0%
7.6%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
9.8%
1.7%
1.7%
10.2%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
2.0%
10.0%
9.1%
3.7%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
5.7%
4.8%
0.0%
1.7%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
6.0%
10.4%
10.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
5.3%
5.4%
8.9%
12.1%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
1.5%
3.0%
3.0%
4.5%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
4.4%
1.4%
0.0%
0.0%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
3.7%
6.0%
6.1%
3.2%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.0%
65.7%
71.5%
90.5%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.6%
61.0%
61.0%
61.0%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.9%
65.5%
68.1%
63.8%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
7.1%
7.6%
6.3%
3.0%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
1.4%
0.0%
1.2%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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