Windsor Gardens Conv Center Of Hawthorne
Contact Information
13922 Cerise AvenueHawthorne, CA 90250
Price & Availability: (877) 311-2675
General Info: (310) 675-3304
County: Los Angeles
Photos
Reviews
Overall Rating 2.7 / 5.0 ★★★★★
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James Call★★★★★ 9 months ago
This place was nice at one time. My mother's last stay here was HORRIBLE! The nurse's complain about filing reports on other nurse's about not doing there jobs. I personally complained to staff and nurses. Borderline unprofessional staff, and the level of care was lack luster at best. The final straw was finding my 88 year old mother on the floor of this facility. So after 1 week my mom was transferred to Little Company of Mary as a result of the fall shortly passed. Being transferred was the best thing y o come out of this experience. Windsor garden is not a place for someone you love.
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The Delgado Family★★★★★ 6 months ago
Worst place ever If you truly love your love ones don't leave them here Nurses are very rude disrespectful It's just awful
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Trina Harris★★★★★ 4 months ago
Very clean. @ friendly staff that actually care for their patients ??? my cousin is in there.
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YUTAKA TAKIOTO★★★★★ a month ago
OMG
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Marlo Morris★★★★★ 2 years ago
There are pluses and minuses with any facility. However, this center is clean and the employees are very courteous. Sometimes responses to call buttons are a bit slow and I believe they are understaffed. There are lots of planned activities for the residents and the food is enjoyable. Overall, I am very pleased with this center and glad we chose them for my loved one.
About Windsor Gardens Conv Center Of Hawthorne
General Information
Legal Business Name | Sandhurst Convalescent Group Ltd |
Ownership Type | For Profit - Corporation |
Changed Ownership In The Last 12 Months | No |
First Accepted Medicare | February 22, 1971 (49 years) |
Capacity | 99 |
Residents | 87 |
Percent Occupied | 88% |
Program Participation | Medicare And Medicaid |
Resident And Family Councils | Resident |
In Hospital | No |
Continuing Care Retirement Community | No |
Special Focus Facility | No |
Auto Sprinkler System In Required Areas | Yes |
Ratings for Windsor Gardens Conv Center Of Hawthorne
Windsor Gardens Conv Center Of Hawthorne was reviewed by Medicare to have a rating of 2 out of 5 stars.
About Medicare Ratings![]() | Overall Rating |
![]() | Health Inspections Rating |
![]() | Quality Measures Rating |
![]() | Staff Rating |
![]() | RN Staff Rating |
Overall Ratings of California Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
Residents Affected | |||
Severity of the Deficiency | Few | Some | Many |
Immediate jeopardy to resident health or safety | J | K | L |
Actual harm that is not immediate jeopardy | G | H | I |
No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
No actual harm with potential for minimal harm | A | B | C |
October 20, 2017 - 2 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
D | Few | Potential for Harm | Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
June 26, 2017 - 2 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
D | Few | Potential for Harm | Complaint | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. |
June 16, 2017 - 2 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
D | Few | Potential for Harm | Complaint | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
May 12, 2017 - 3 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
E | Some | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
E | Some | Potential for Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
E | Some | Potential for Harm | Health Inspection | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
E | Some | Potential for Harm | Health Inspection | Provide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible. |
E | Some | Potential for Harm | Health Inspection | Provide activities to meet the interests and needs of each resident. |
E | Some | Potential for Harm | Health Inspection | Train all employees on what to do in an emergency, and carry out unannounced staff drills. |
E | Some | Potential for Harm | Health Inspection | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
E | Some | Potential for Harm | Health Inspection | Have a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents. |
E | Some | Potential for Harm | Health Inspection | Give each resident enough fluids to keep them healthy and prevent dehydration. |
D | Few | Potential for Harm | Health Inspection | Ensure services provided by the nursing facility meet professional standards of quality. |
D | Few | Potential for Harm | Health Inspection | Give residents a notice of rights, rules, services and charges. |
D | Few | Potential for Harm | Health Inspection | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. |
D | Few | Potential for Harm | Health Inspection | Ensure that residents are fully informed and understand their health status, care and treatments. |
D | Few | Potential for Harm | Health Inspection | Provide necessary care and services to maintain or improve the highest well being of each resident . |
May 5, 2017 - 3 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
F | Many | Potential for Harm | Complaint | Keep accurate, complete and organized clinical records on each resident that meet professional standards. |
E | Some | Potential for Harm | Complaint | Provide proper discharge planning and communication, of the resident's health status and summary of the resident's nursing home stay. |
D | Few | Potential for Harm | Complaint | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
February 16, 2017 - 3 years ago
Residents Affected | Severity | Source/Type | Description | |
---|---|---|---|---|
D | Few | Potential for Harm | Complaint | Assist those residents who need help with eating/drinking, grooming and personal and oral hygiene. |
Staffing Levels Per Resident per Day 
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Windsor Gardens Conv Center Of Hawthorne require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
1hr 55min | 2hr 35min |
Reported | Expected |
CNA |
1hr | 45min |
Reported | Expected |
LPN |
30min | 1hr 10min |
Reported | Expected |
RN |
3hr 25min | 4hr 30min |
Reported | Expected |
Total Nursing |
This facility also provides approximately 20min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents 
63.2% | 94.0% | 94.0% | 94.0% | 95.6% | 94.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
92.2% | 93.3% | 94.6% | 98.7% | 96.5% | 94.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
68.6% | 66.7% | 46.9% | - | 43.9% | 47.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
9.6% | 12.7% | 14.7% | 13.0% | 18.8% | 22.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
6.3% | 20.8% | 10.6% | 12.7% | 15.1% | 18.2% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
10.6% | 9.2% | 10.8% | 9.1% | 11.6% | 15.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
11.3% | 8.2% | 8.9% | 3.6% | 10.5% | 15.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
9.2% | 6.8% | 5.4% | 6.8% | 5.8% | 7.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
7.4% | 6.3% | 14.3% | 7.4% | 5.6% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
0.0% | 1.3% | 1.4% | 0.0% | 2.9% | 5.6% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 0.8% | 4.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
1.3% | 0.0% | 0.0% | 0.0% | 2.4% | 3.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
1.3% | 2.7% | 2.7% | 2.7% | 1.8% | 3.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
3.0% | 0.8% | 1.4% | 1.3% | 1.9% | 1.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 0.7% | 0.4% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
Quality Measures for Short Stay Residents 
98.2% | 97.3% | 96.8% | 98.7% | 87.4% | 83.1% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
61.0% | 95.4% | 95.4% | 95.4% | 85.1% | 81.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
59.4% | 53.0% | 67.2% | 72.5% | 67.5% | 67.5% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
9.2% | 6.5% | 5.1% | 0.0% | 8.1% | 13.7% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 1.5% | 2.0% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
0.0% | 0.0% | 0.0% | 0.0% | 0.6% | 0.9% |
Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | CA | U.S. |
