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Villa Valencia

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Reviews
Overall Rating 4.5 / 5.0 ★★★★★

  • Trevor Blake
    ★★★★★ 5 months ago

    If we could give more stars we would. Right now Villa Valencia is under remodel, and it must be very stressful for the staff to keep all the parts moving, but we have seen nothing other than happy & smiley faces and have experienced nothing but excellent service whether it is from waiting staff in the dining room, housekeeping, or receptionists in the lobby. We are pretty picky as a family and it takes a lot to impress us. Villa Valencia impresses throughout. We can't wait until the remodel is finished as it can only get better. It was a very hard decision for our family to agree to placing our mother in assisted living. The difficulty was mostly out of selfishness because we love her and wanted to care for her in our home. She was, however, depressed at home and visibly shrinking away from a lack of social contact with her peer age. Within a month of being in Villa Valencia she blossomed and now 8 months later it is no exaggeration to say it feels like Lazarus rising from the dead. Our mom is thriving. She has made lots of friends both among the residents and staff. She loves the food (despite certain food allergies) and she is fitter and healthier than before. Someone once said it takes a village to raise a child. Well, I think it takes a great team to make seniors feel valued and relevant, and that is certainly how our mom now feels. Our only regret is not making the decision sooner.

  • Teri Gaita
    ★★★★★ 5 months ago

    I was extremely impressed with the staff and care that was given to my mother-in-law during her recent stay. She received physical therapy that really did help. Not just walking but they actually helped her with stair climbing and learning to use her walker. I feel like she really got something out of her stay not just a place to put her until the insurance got tired of paying. The activities she was able to participate in were wonderful (she especially loved the manicures and art classes). The dining room was well staffed and she enjoyed the company. At the same time she was able to eat in her room without any trouble. Karen (social worker) was very helpful providing all sorts of contacts and helpful information. I am so thankful we found this facility and if needed we will be back. Thank you to all the staff that helped.

  • Jina Reed
    ★★★★★ 7 months ago

    We were recently referred to Villa Valencia for our aging mother. For years now, my brother and I have driven by this location. It is rare that my older brother and I can schedule to meet up as our work schedules are hectic and do not permit. Extremely last minute, we decided to meet at this property in hopes to at minimum get a brochure and set an appointment. It was a pleasant surprise to be greeted by the Sales Director, Lauren. Lauren was extremely welcoming and took the time to walk us through some options for our mother. After our conversation, we left reassured that there are positive options for our mother. Mom is not quite ready for assisted living yet but it is in the near future. We left feeling welcomed and confident that Villa Valencia is a possibility. Thanks Lauren!!!!

  • Kevin Kalka
    ★★★★★ 2 months ago

    My parents had been married for 65 years. Two and half years ago my Mom passed away leaving my Dad to deal with his sadness and his loneliness, learning how to cook, clean, do his laundry and in general learn how to care for himself as my Mom was the one who took care of him for 65 years!! My family and I were very concerned about him regarding him eating properly, getting out to be social, his home etc. We also had a lot of " stuff" to get rid of... and thats what brought us to Villa Valencia! I got an invitation to come and listen to one of their "speakers" on " how to downsize" ... I did not nor would have I ever imagined my Dad living at " one of those places"!! I went purely for the speaker ( as my Dad had a lot of stuff!!) and we needed to downsize. To save a lot of your reading time I will quickly update you on my 91 yr old Dad.. He has lived at Villa Valencia for almost a year now. I can not begin to tell you how happy he is and how happy my siblings and I are at having him there. This place has literally given my Dad a new reason to live! There are days when he does not have time to talk to me because he is to busy with his new friends and activities. He has a nice little apartment and its always clean because they offer to clean it! They will even do his laundry if he needs that done. The food is fantastic. We actually went this past Easter for brunch and had their champagne brunch! And if your a dessert lover then you will love this place!! ( best bread pudding in town!!) Seriously!! The staff there is wonderful. They know all the names of the people who live there.. its amazing how they remember everyones name! They are very caring people who work there. Most importantly my Dad is happy! Thank you Villa Vallencia for being there for my Dad... providing him great food, great new friendships, fun activities, cleanliness, and people who care about him! I could go on and on about the support we got as a family too from the staff there!! They were all so helpful! Its not easy moving a parent but the staff there made it easy!! I would highly recommend this place. Giving them 5 stars is a breeze!! Tina from Lake Forest, Ca

  • Kevin Sullivan
    ★★★★★ 10 months ago

    My family and I moved mom into Villa Valencia a couple of months ago after months of searching for an assisted living facility. After touring a number of facilities that didn't feel as if mom would ever be able to be "at home," we toured Villa Valencia. We were immediately struck by how nice and accommodating the staff seemed and how vibrant the residents seemed. The decision seemed like an easy one and I'm happy to say that the transition has gone very well. Mom feels as if she lives in a place where people legitimately care about her. Her overall health has improved markedly, and she goes out of her way to comment on how much she loves the food. It's a beautiful place as it is today, but she's also very excited about the renovations that they're currently making to the facilities. Can't thank the staff enough for making a very difficult time much easier for our family!

About Villa Valencia

General Information

Legal Business NameSnh Se Tenant Trs, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 24, 1991 (26 years)
Capacity59
Residents28
Percent Occupied47%
Program ParticipationMedicare
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Villa Valencia

Villa Valencia
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

July 13, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

June 10, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

April 19, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

August 12, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

June 4, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintStore, cook, and serve food in a safe and clean way.

May 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintGive each resident enough fluids to keep them healthy and prevent dehydration.

March 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide food in a way that meets a resident's needs.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaintReasonably accommodate the needs and preferences of each resident.

January 23, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Villa Valencia require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 25min
ReportedExpected
CNA
1hr 20min
50min
ReportedExpected
LPN
1hr 40min
1hr 40min
ReportedExpected
RN
5hr 50min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
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94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

81.5%
90.2%
90.5%
86.2%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.8%
84.9%
84.9%
84.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
25.8%
24.9%
18.6%
26.1%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
6.2%
2.7%
5.1%
6.1%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.0%
0.0%
0.7%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.4%
0.9%
0.8%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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