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Lake Forest Nursing Center

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Diego Porqueras
    ★★★★★ 2 weeks ago

    Very bad service. My dad was sent here after a stroke and the routines were missed and we kept having to remind people on what he needed on a daily basis. They also forgot to send the correct paper work when he needed his gi tube removed and got canceled. Now a few more days with the tube because someone forgot to send the papers. Very disappointed in management. Put 2 stars because not everyone is bad, a few people were very niceand helpful, but this place lacks good management.

  • JB Blacky
    ★★★★★ a month ago

    So far it's been a total nightmare. My mom fell and broke her right shoulder, elbow, and pelvic on Thursday 8/10/17. She was taken by ambulance to Placentia Linda hospital. They exrayed to determine the brakes and found out she had a bladder infection. Due to having Demetria , the infection disoriented and confused her. Instead of treating her, they released her the next day against our wishes and sent her to Lake Forest nursing center. Arriving late and admitted after midnight, confused and disoriented without giving her anything for pain or her infection. LFNC called me at 2:00 am asking me to come down and help calm her down, which I did. I insisted they give her something for anxiety and assisted them in giving her something. That calmed her down and she fell asleep. I called to check on her and they told me she was doing fine, and sitting in a wheelchair by the nurses station . When I got there the next day Sunday at 2:30 PM she was sitting in a wheelchair by the nurses station . Her arm is nearly black and swollen three times the size of her other arm. I had to point that out to the nurses. She should've had her arm elevated with ice on it. They were supposed to x-ray to see if the break had gotten worse, but when I called later no one could tell me anything. As of right now i'm being generous giving one star. I'm hoping I can give a good review in the future.

  • Susan Froboese
    ★★★★★ 2 months ago

    Our overall experience with LFNC was terrible and we are planning on reporting several issues to both SCAN and Monarch. My 87 year old Mother was admitted late on July 10th (which they counted as one day). Our main issues is NOT with the working staff..the nurses and aides were wonderful and hard-working. They are so under-staffed that to get assistance with medicines or bathroom issues takes anywhere from 45 minutes to 2 hours. On more than one occasion my mother had an accident and was left to sit for 1 hour with wet clothing. The rooms were not clean at all. Our biggest complaint is Dr. Ghosh and we were extremely unhappy with Dr. Ghosh who is the Monarch physician on-site and the Case worker Christina. I made several attempts to speak with Christina and it took one week to get a response at all and an appointment to talk with her and then she stood me up. After seven days of my Mom arriving, they told us she would be discharged after 10 days. At this point, my mother, who prior to her illness played bridge and bingo three times a week, could not walk to get the the restroom without assistance. The PT and Dr. Ghosh we feel lied to us about her progress in order to "meet the guidelines" as we were told. All they said was she could walk 150 feet. We knew that was not true and pleaded to allow her a few more days of PT so we could take her home. Dr. Ghosh refused. I appealed and pleaded and he still refused and I was forced to file an appeal. He was cold and unfeeling and just quoted the typical "she can walk 150 feet and that is all we can do". We took her home yesterday and she is unable to walk even four steps! And that is with two people on either side of her. She is worse than when she went in and we have to place her somewhere else to get strong. Both Christina and Dr. Ghosh were unfeeling and I feel negligent in their responsibilities and care. Her roommate even complained on my Mom's behalf as on four occasions her roommate had to go in the hallway and get help as my Mom was left on the toilet and couldn't get up herself. The food is absolutely horrific and so my Mom did not eat much which makes recovery that much harder. We are extremely unhappy and would never recommend this facility to anyone and will actually make it clear to all of her friends to stay clear of this facility. Again, the working staff was very kind and did their best but this place would get a 1 rating. Stay away for the safety of your loved ones!

  • Romina Y
    ★★★★★ 3 months ago

    Wonderful place, yes, it needs a little facelift but the staff, nurses, pts and doctors are wonderful. They do a great job and are super accommodating.

  • Craig Nida
    ★★★★★ 3 months ago

    I would like to start by saying that since my dad has arrived at lake forest care facility its been a night and day from where he came from in garden grove..the staff are well informitive to family and " Kelly " a weekend worker goes above and beyond her duties to make people feel comfortable. Everyone has been nice and from what i see are trying to help my father to his goal of getting back home asap. Physical therapy are very well educated and kind to my dad. I really recommend this facility to anyone if you need assistance with elder rehab. Dont get stuck with a fake 5 star place whoever gives the stars really needs to investigate more, and if that happened i belive lake forest would recieve a real 5 star..Lake forest thank you for helping and caring for my dad so far ??

About Lake Forest Nursing Center

General Information

Legal Business NameEl Toro Medical Investors Limited Partnership
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 28, 1988 (29 years)
Capacity175
Residents114
Percent Occupied65%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lake Forest Nursing Center

Lake Forest Nursing Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 16, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop a post-discharge plan with the resident and family for the resident's care after leaving the nursing home.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

August 30, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

August 25, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

July 22, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

June 16, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionHave a detailed, written plan for disasters and emergencies, such as fire, severe weather, and missing residents.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
BSomePotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

February 18, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

December 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

August 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

May 21, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
ESomePotential for HarmHealth InspectionTrain all employees on what to do in an emergency, and carry out unannounced staff drills.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lake Forest Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 50min
2hr 45min
ReportedExpected
CNA
1hr 25min
50min
ReportedExpected
LPN
35min
1hr 25min
ReportedExpected
RN
4hr 50min
4hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

82.4%
93.8%
93.8%
93.8%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
95.3%
94.4%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.0%
29.2%
29.2%
26.5%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
51.2%
-
32.6%
22.8%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
6.5%
5.4%
3.2%
5.7%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
1.6%
3.5%
10.7%
9.3%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
2.6%
6.7%
1.6%
4.2%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
6.6%
6.8%
10.2%
7.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
2.6%
0.0%
4.8%
2.8%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
1.3%
1.3%
3.1%
1.4%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
2.3%
0.0%
1.0%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.9%
89.1%
88.5%
88.0%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.4%
91.1%
91.1%
91.1%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
59.5%
62.2%
58.7%
60.9%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
4.8%
3.5%
5.0%
4.4%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.4%
0.7%
0.7%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.5%
0.3%
0.3%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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