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Linda Valley Care Center

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Reviews
Overall Rating 3.4 / 5.0 ★★★★★

  • TheBagpypr
    ★★★★★ 2 months ago

    This facility deserves 20 stars in my opinion. I was taken here with a severe back injury and during the next two weeks got to meet some of the most caring and wonderful people imaginable. Dr. Pai is one of the most personable and compassionate doctors I've ever met. The nursing staff gave me the best care imaginable. Everyone I saw they treated with dignity and respect. I had a CNA hold my hand and give me comforting words while I was at my most vulnerable. I was in agony and terrified and she calmed me and stayed with me until the spasms subsided. She came in every morning to check on me even when she was assigned to the other side of the facility. I will never forget her. My ONLY complaint is the food. Sometimes it's excellent, sometimes, not so much. I want to take this opportunity to give my most fervent and sincere thank you to the staff of Linda Valley. You were the only good thing to come from my injury and hopefully soon (I had the surgery last week) I will be able to walk in unassisted an thank each of you personally.

  • Frank Barrera Jr
    ★★★★★ 12 months ago

    Awful management/leadership employees, the administrator (currently) Kevin, is clueless when dealing with complex issues... Martha, the so called social worker, well let me minimize the frustration of my experience there by commenting on her no further... they can probably be mistaken for patients by a visitor that isn't familiar with the facility... I hope, if your ever unlucky enough to have to deal with these people, you document, document, document... get everything IN WRITING and, most importantly, KEEP COPIES OF EVERYTHING because chances are great, with their short term memory, you will need it again in the future... I have say, they do have a few wonderful staff members working there, that you wish could multiply, but it is unfortunate they are stuck with failed and unknowledgable leadership... the majority of staff seem to be unable to determine their right from left hands, which leads to believe, it starts from the top... the standard of care one would expect from a health care facility taking care of some of our most vulnerable, especially those unable to care for themselves, is extremely awful... having seen many facilities in Southern California, I truly can't recall ever seeing worse... I wouldn't allow even my animals to be cared for there... thank God it is over, however, and my family and I, unfortunately, have found it necessary to follow up with a written complaint to county and state authorities... hopefully they won't be around to mismanage patients and inflict terror on any others too much longer...

  • Walter Whitaker
    ★★★★★ a month ago

    Wonderful place and staff!

  • Helen Wheelis
    ★★★★★ a year ago

    My grandmither stayed there. Great care. Nice people. Totally cared for her. Love all the staff. And it is well kept.

  • Nelly Alvarez
    ★★★★★ a year ago

    This facility is not a place you would like to put a love one, we found my mother with bruises on her face, and later a CNA had slapped her hand so bad she left her bruised up. Their nutrition to these elderly people is so poor, their nutritionist does not even provide proper care for patients that cannot eat certain foods because of the drugs they are being provided. Staff is not the most caring people you can find on the floor.

About Linda Valley Care Center

General Information

Legal Business NameChancellor Health Care Of California I Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity83
Residents77
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Linda Valley Care Center

Linda Valley Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$16,673 fine
LManyImmediate JeopardyHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionHire sufficient dietary support personnel.
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
FManyPotential for HarmHealth InspectionHire a qualified dietician.
ESomePotential for HarmHealth InspectionDispose of garbage and refuse properly.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
ESomePotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
ESomePotential for HarmHealth InspectionAssess in a timely manner the resident when the resident enters the nursing home.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.

May 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintOperate and provide services according to Federal, State, and local laws and professional standards.

September 24, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,600 fine
LManyImmediate JeopardyComplaintStore, cook, and serve food in a safe and clean way.

July 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Linda Valley Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
1hr 10min
45min
ReportedExpected
LPN
40min
1hr 10min
ReportedExpected
RN
4hr 5min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
97.1%
97.1%
97.1%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.6%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
65.6%
56.7%
41.4%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.1%
16.9%
14.8%
15.4%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.6%
16.4%
17.5%
13.4%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
6.4%
5.6%
7.7%
11.3%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
11.1%
8.8%
18.0%
9.1%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
2.3%
2.1%
2.9%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
10.4%
0.0%
1.6%
1.9%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
0.0%
2.2%
6.2%
0.0%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.7%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
0.0%
1.7%
2.9%
1.8%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
6.0%
0.0%
3.1%
1.7%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
5.9%
1.7%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.5%
89.8%
88.7%
90.6%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
92.9%
92.9%
92.9%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
31.5%
8.5%
36.0%
66.5%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
11.3%
22.4%
16.9%
4.3%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.1%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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