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Beverly West Healthcare

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My mother-in-law spent about two and a half weeks here in July/August 2017. I visited nearly every day. This review is from my perspective, as someone visiting a patient. I was there often enough that it became familiar and my initial impressions were changed. The building has easy access from the street and a ground-level parking lot that is accessed by the rear alley. The building is worn and looks like it has housed many other businesses before it was Beverly West. There are multiple coats of sticky paint on some of the surfaces. There is a smell that begins in the elevator and carries into the second floor, where the patients dwell. Everything is old; many things rattle and seem ill-suited to their intended tasks. The thermostat is adequate but not comfortable. The hallways bustle with members of the staff and with people scooting to and fro in their wheelchairs. The TV room is always blasting Judge Judy or its equivalent. Cries of "Nurse!" come from rooms more often than I liked to hear. The common areas are loud enough that it carries into the bedrooms, making quiet moments unusual. Patients are placed three in a room. Every room has a window, a television, and curtains to separate the patients. There is no medical equipment in the rooms, other than old adjustable beds. Beverly West is too shabby to feel like a hospital; it's not even close. The staff that I spoke with seemed like good, caring people. They don't give their attention freely though. They huddle behind the counter at the front desk and either talk amongst themselves or don't bother looking up from their work. Some of them bring their kids to work. When you see staff in the halls they are in the process of performing a task. Their eyes and minds are fixed on what they're doing and, again, don't give their attention freely. When you can talk to them, though, they are willing to assist as best they can. Beverly West seems to have a lot of internal communication problems. My mother-in-law complained of cramps so she requested bananas with breakfast. After two days without I requested them for her. I saw the guy write it on her menu sheet in her file. She never received any. There were other similar things that make me feel there is a systemic problem, maybe not with the staff at the desk but somewhere. It's troubling. There were specific problems with her doctor and physical therapist not taking her complaints seriously. When the doctor finally believed her it was to send her to the emergency room. As it turns out there was a medical reason why her physical therapy wasn't working and it took two and a half weeks to determine it. When we returned with her to the hospital the contrast between there and Beverly West was stark; Beverly West feels unclean and chaotic. So, I mentioned that my opinion of Beverly West changed across my visits. My very first impression was that Beverly West was dirty. I no longer think that. In my time there I saw people mopping and cleaning and doing everything right. The age of the facility and its equipment makes it feel dirty, but it is not. Instead I would say the place is not antiseptic. My second impression was that the place was depressing. It felt like an old folks' home where everyone was sick and getting sicker. That's wrong. There were people of all ages there and I watched young and old improve and get discharged. I spoke with one or two people and they were content enough. There was no creeping crud illness that gripped each patient; I think it was my own bias that created this thought. My overall impression is that I wished she would have been placed elsewhere. I do not recommend this facility to you or anyone you love. I give them a passing grade of two stars because I saw them accomplishing their goals but they do it in poor form. Despite the name that Google Maps gives this place while my mother-in-law stayed there 1020 S Fairfax Ave had the name Beverly West Healthcare hanging over their front door.

  • ★★★★★ a month ago

    Horrible!!! Place. I would say zero stars. Majority of the nurses here are disrespectful, lazy, and uncaring. The food is terrible and they have roaches in the place. Please whatever u do pick another place for your family to stay! ?

  • ★★★★★ 2 years ago

    Some of the people here are nice and helpful. However there are other who work there that leave or hangout in the parking lot for hours and DO NOT do their job. Those people often times are rude and disrespectful to their colleagues.

  • ★★★★★ 3 years ago

    Horrible place! Workers here lack training and compassion for the residents here . An immobile relative waited 5 hours for their diaper to be changed. Equipment and beds are outdated; they require a person to crank handles to elevated beds. With that said,This is very uncomfortable when someone has fragile bones and Things like reposition take several calls before the request is made! If you can avoid place, please do!

  • ★★★★★ 2 years ago

    Really bad place I wouldnt leave my family here and equipment is real old

About Beverly West Healthcare

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 11, 1981 (36 years)
Capacity120
Residents105
Percent Occupied88%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Beverly West Healthcare

Beverly West Healthcare
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of California Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 2, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that nurse aides show they have the skills and techniques to be able to care for residents' needs.

June 2, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave enough backup water supply for essential areas of the nursing home.

February 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
ESomePotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionQuickly tell the resident's doctor the results of laboratory tests.
DFewPotential for HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmHealth InspectionProvide bedrooms that have direct access to an exit hallway.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionGive the resident's representative the ability to exercise the resident's rights.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

February 4, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

January 28, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

January 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Beverly West Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
30min
1hr 5min
ReportedExpected
RN
4hr 15min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

78.4%
75.3%
75.3%
75.3%
94.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
43.9%
56.4%
71.8%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
47.8%
61.5%
62.2%
48.8%
44.6%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.3%
5.3%
6.7%
7.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.3%
25.7%
15.5%
29.1%
15.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose ability to move independently worsened
5.5%
3.9%
6.9%
8.9%
12.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who received an antipsychotic medication
19.4%
28.2%
12.5%
43.3%
10.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents whose need for help with daily activities has increased
12.6%
4.5%
8.0%
5.7%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who self-report moderate to severe pain
1.4%
3.7%
2.6%
8.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who lose too much weight
22.2%
8.7%
19.4%
14.7%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who have depressive symptoms
5.6%
3.7%
3.8%
1.2%
3.1%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a urinary tract infection
3.8%
1.2%
0.0%
2.4%
1.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
1.2%
2.2%
1.5%
2.7%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
1.3%
1.2%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.2%
66.8%
57.2%
74.3%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
71.2%
71.2%
71.2%
81.9%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.5%
60.4%
25.1%
41.3%
61.3%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who made improvements in function
25.7%
18.9%
20.4%
33.3%
10.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.8%
4.1%
3.7%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
0.4%
1.6%
3.1%
0.8%
Q4 2015Q1 2016Q2 2016Q3 2016CA
Percentage of short-stay residents with pressure ulcers that are new or worsened



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